RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,128 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,128 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is it possible to give no stars ? This is going to sound like an exaggeration but I promise it’s not!! By far the worst company to deal with !! Will not speak to you, just want to send emails all the time and nothing gets done !! Broke down on the 21st of October and now 11 days later they still haven’t recovered my vehicle back a distance of roughly 2 and a half hours give or take with traffic!! I have called multiple times and everyone tells you… “ I’ll send an email and someone will get back to you” wow if I had a quid for every time I heard that… well I’d be able to get a hellicopter by now 😂 zero response rate zero help … not a single number you can call to speak to someone actually willing to help ( btw RAC emailing isn’t helping ) just want my vehicle back ???? The garage it was suppose to be delivered too 11 days ago has the part ready and waiting and it will be fixed in a couple of hours!!!! But instead I sit here without all my belongings and without a vehicle and without any help!!!”

Helpful Report

Posted 1 year ago

“If we could give 0 stars, we would. This company is the absolute worst for customer service and is not helpful at all. Stranded for over 6 hours on the roadside. Do not hire this company, to go AA for better service!!”

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Posted 1 year ago

“If there was a 0 star option I'd pick this. I cancelled my home insurance, because I moved house, and they told me the remaining balance would be taken from the details they had on file. I moved house and 3 weeks later I get an email and SMS off CRS debt collectors asking for the money. Why on earth did RAC not contact me directly if they've not managed to take the balance? There was money in the account waiting, and no phone call to say they hadn't managed it, just straight to the debt collectors. I've been an RAC fan for years, but this has turned my opinion into a sour one. I'll be cancelling all my RAC policies now”

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Posted 1 year ago

“This is the second time I have had to call out the RAC. The first time, I waited eight hours and gave up and paid someone to start my van. This time, I need a jump start. I have been waiting for six hours, and they cannot give me a time when they will arrive. A friend of mine had to call out the AA today, and they came out in 60 minutes!”

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Posted 1 year ago

“Massive pothole, spring broke, limped 100 yards to safety, got half off the road half stuck on rock on hard shoulder. Mohammed rac said "not our problem, insurance as its a crash"..... 15 years if unclaimed payments. Cancelled now.”

Helpful Report

Posted 1 year ago

“Avoid this company ... they left me 34 hours on the street with children in Italy and then refuse to pay for recovery, repair and ferry. I paid for everything myself with the promise that they would pay for everything. They pretend that they don't see the invoice, that they don't see the ferry tickets and answer the email once every two weeks”

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Posted 1 year ago

“Worst RAC experience ever. I reported my problem at 8 in the morning, after waiting for 6 and a half hours, they towed my car 40 miles away, where I had to wait 4 hours for another tow truck, which towed me 32 miles away, where I had to wait another 2 hours for a third tow truck that took me home. This is beyond ridiculous. They delivered my car and me home in 15 hours, which was only 80 miles away from my home... The drivers were very helpful and understanding, I don't blame them. The way RAC ignores its customers is ridiculous. Customer service is unfriendly and unhelpful. They offered me a car rental, for which I would have had to wait hours and go to the car rental branch at my own expense, where the car was not even guaranteed... so we decided to travel with our car on the truck, but at that time we still didn't know what was waiting for us. if I knew, I'd rather walk this 80 miles. Their incompetence ruined my entire weekend. One thing is certain in my life, never more RAC. If the insurance company only contracts with them, I will replace them immediately. I wouldn't recommend to enyone, only for my enemies.”

Helpful Report

Posted 1 year ago

“If I could rate the RAC recovery experience I had a zero I would. My car broke down at 11am on a Saturday, I was stuck in an industrial estate car park with a puppy, nowhere to pee and nothing to eat or drink on my own. The industrial estate security barrier was being put down and locked at 5.30. I was told they'd be with me by 4pm. I called at 3pm to check and they couldn't answer when someone was coming. I felt like they'd misplaced me. They then said they'd prioritise me because I'd been there for 4 hours. At 5pm I called again. They escalated me and sent a third party recovery vehicle. They said they'd be there by 5.45 so I persuaded a random man to keep the barrier open. The third party guy called me at 5.30 and said he'd just picked the job up and was half an hour away. When he arrived he needed to tow the car, but the RAC had not said they'd meet that expense so he couldn't. The RAC said they had confirmed they would meet that cost to the third party recovery places's office. The guy checked and it was definitely not true. I eventually got jump started to drive to the local nissan dealer, five hundred yards away at 7.30pm. Absolutely appalling service.”

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Posted 1 year ago

“Horrific. Been 8.5 hours since we broke down and still haven’t been recovered.”

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Posted 1 year ago

“Puncture, 3.30pm. Parked in lay bye Called RAC, last text update from them is now 11pm-2am. Utterly appalling service.”

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Posted 1 year ago

“Break down on motor way called rac gave me a 2 to 4hr window then changed it to a 6 to 8hr window , really, sitting on the hard shoulder of a motorway. I think this is totally unacceptable. cancelled the call out , got it sorted elsewhere in 1 hr”

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Posted 1 year ago

“Don’t waste your time with RAC they are the worst and so unreliable. The worst service ever! Never again”

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Posted 1 year ago

“Good service, professional staff and very helpful”

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Posted 1 year ago

“Had breakdown and needed part. I was helpfully shown my options, and could only afford the cheaper part at £432. Chap phoned a couple of days later and asked to attend early (impressed), fitted the part very quickly which was great, then presented me with a bill for nearly £600! I was told to pay it, then phone to get a refund. Phoned and was very bluntly told by the team that they didn't have the cheaper part and texted me (which I never got) then just went ahead and fitted the expensive part so tough basically. I am attempting to get my money back, and have been told it needs to ge investigated, so in the meantime don't use the car... investigation may take up to 8 weeks! This from a company that should be helping you back on the road. Shocked at this underhand service. Do not trust these cowboys. Disgusting service”

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Posted 1 year ago

“First of all I didn't get off to a great start as they failed to send me my policy documents. I had made them aware of this back in September. I had bought Unlimited Rescue. The village got flooded and I called RAC to assist, one arrived the next day, laughed at the situation and the fact I wasn't covered and then drove off after moving me a few meters. Now RAC want me to pay for the recovery as it turns out, Unlimited Rescue is actually limited. I had tried calling the customer relations team but I was told they had turned the lines off and I kept on getting passed around different departments for 5 days.”

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Posted 1 year ago

“If I could give 0 I would, this company is so rude and main aim is definitely NOT a customer service they are liars and have no knowledge at all”

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Posted 1 year ago

“RAC what a shower of sh** they are. Love to profit from other people’s misery. I will be leaving and going to aa. As soon as. They left me 4 hours stranded no explanation nothing fully paid up member tens years!! Only used twice in that time other time not much better”

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Posted 1 year ago

“Great service today by a technician called adam who attended my mums honda jazz in the sk6 area of Stockport to replace a failed battery He was polite and very courteous to my mum who needs the ar for hospital visits.if somebody van pass on our thanks that will be appreciated My mums surname without giving to much away begins with TH and the car is a 57 plate.”

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Posted 1 year ago

“Watch out if you call and inform the RAC that you will not be renewing when the year of cover is up. I did a good time before renewal required, got a better quote from the AA, received a call from a member of the sales team who tried to get me to renew. That was in July, received a letter from the RA C threatening to pass on the demand for a cancellation fee if not paid within 28 days. This was in October this year.., 3 months following my phone call to them informing them I wouldn't be renewing at the end of July, good job I cancelled the direct debit with the bank. I spoke to a friend who also received a demand for a cancellation fee double what mine was, months after the renewal date, he like me changed to another provider. Beware folks !!!”

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Posted 1 year ago

“Stranded 200 miles from home, despite having paid for years for the full RAC recovery package. They collected our car hours ago but the hire car that they are supposed to provide never arrives and every time we call they either promise to chase up on it or escalate to a manager and call us back but nothing happens. So we are stranded 5 hours drive from home, with no transport, accommodation and no help from the RAC….”

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Posted 1 year ago

RAC is rated 1.4 based on 3,128 reviews