RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,116 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

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“At a time when I felt completely stuck and unsure of how to handle my situation, I came across ERF while reading online reviews. I decided to get in touch, and I was immediately impressed by their professionalism and speed. Their team responded without delay, offered clear guidance, and genuinely listened to every detail I shared. They approached my case with patience and understanding, making sure they grasped the full picture before moving forward. Their support brought me a sense of relief and confidence that I hadn’t felt in a long time.”

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Posted 2 months ago

“Absolutely disgraceful🤮 they left me in freezing cold weather. I called them at 7pm at night and they told me to wait the whole night until they find someone. I came home myself and left my car where it was which was dangerous. Absolutely disgusting.”

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Posted 2 months ago

“Firstly I am 73 years old ,the rac ap i can't understand, my renewal came through, I tried emailing rac to tell them I didn't want you renew ,did not get any response, then telephoned them got through to this bloke who does the renewals he sounded very tired, he ask me my details and said why was I not renewing i told him the price had shot up 40 pounds xtra ,then said he could play around with the figures I told him no just send me a email to say its canceled. Then then the email came through it said to log into my app ,did so but I could not find anything about the renewal being cancelled ,I don't know i would do if I ever broke with all this jargon ,its certainly has changed”

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Posted 2 months ago

“Do not take this breakdown cover. I waited 10h for rescue team to arrive. RAC never turned up, they’ve sent a third party company to assist with the job !! I paid 40£ for them to come out ! 10 h of my life wasted !”

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Posted 2 months ago

“On 7 February 2026, at 09:58am I placed my first call to RAC for a breakdown of my car. My fully electric vehicle had stalled suddenly at a four-way junction, blocking traffic. RAC initially said they would send an engineer. I waited about four hours; after that period, an RAC engineer arrived and informed me that the car would not start and that they could not push it manually. The engineer said he would call a recovery truck and prioritized the call because the car was blocking the junction. By that time, I had already contacted the police to block the road, as I witnessed at least three near-accidents caused by my car being in the junction. Two police officers and I waited for several hours. The police then attempted to push the car to a safe place, and we managed to do so after considerable effort. During this time, I repeatedly contacted the RAC call centre for updates. They kept saying that help was on the way. I asked them to speed things up and informed them that my phone battery was running low. When my phone battery died at around 17:15, I had no phone, no food, and no water. I waited in the hope that a recovery truck would arrive, but I waited until 21:00 and became frustrated, so I left the car and called a friend to come home. At 21:25, Dynes Auto Service called me asking where I was. I have never experienced anything like this in my life. It is the worst service I have experienced from RAC. I waited for nearly 12 hours, which I consider unacceptable and unfit for a breakdown service.”

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Posted 2 months ago

“Put 1 because 0 is not an option. Broke down and reported the issue. Told waiting time was upto 7 hours with minimum being 4 hours. I am a blue badge holder with my daughter in the car. Started getting really cold so called them back. As I am a blue badge holder I was told I had been upgraded and would be given priority and a 45 min slot. Time then went up another hour to possibly over 7 hours. Called back to ask why the priority hadn't happened and got fobbed off. The place I am parked told me its illegal to be here and are putting pressure on me. Reported that to the RAC who still cant improve the waiting time. I understand the may be busy but this is terrible. Sat cold and in pain wondering how a reputable company can have got to be in such a state.”

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Posted 2 months ago

“Shocking service attitude stinks and can’t fix burger all and if your break down on weekend leave it till Monday waste of time”

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Posted 2 months ago

“The rac are an absolute sham . Waited 5 hours in a dangerous place with a burst tyre. They couldn’t get any recovery to us until at least 7am in the morning . The time now is 23.45 and we’ve already been waiting for 5 hours. They told me if I find my own recovery they will reimburse me which I have done . Recovery coming in one hour. Surely that’s what I pay them for !!! Absolutely let down by the royal automobile association!!! Jokers”

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Posted 2 months ago

“Zero stars wasn't an option. Appalling customer service. Lone woman left stranded for 24 hours with no recovery, no communication and a recovery slot time that was in the past, in freezing temperatures in winter. Called RAC countless times and nobody able to provide any information other than 'the estimated recovery time says', despite the estimated recovery time being in the past. Left with no option but to organise my own recovery - RAC refusing to reimburse the costs and they believe their communication was acurate throughout, despite Tracey at the customer care team being unable to answer the question "what should I have done when my estimated recovery time had not changed in 6 hours and was literally in the past. (Estimate 10am-2pm - actual time 3.30pm). Incredibly poor customer service from Tracey who refused to provide any more guidance on what the correct course of action should have been, despite myself asking multiple times. Provided a £30 "gesture of goodwill for the delay" - which was an insult in comparison to the £190 I had to pay for third party recovery, as a lone woman who had been left stranded for over 24 hours. DO NOT USE RAC - THEY DO NOT CARE”

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Posted 2 months ago

“Car wouldn’t start after leaving some shops. Reported this at 2pm this afternoon, it’s now 7.45pm and still no sign of them. Absolutely shocking service. Will be cancelling my membership once I have got my car home and will be going with another company. They should be ashamed of themselves. Awful company!”

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Posted 2 months ago

“Currently been waiting 2 and a half days for a breakdown van to arrive. Not hours, that's 2 and a half DAYS!!!!!! Never waited for 2 hours with the AA, RAC a literal joke. Finally rang back, after 2 and a half days of waiting, and they are not sending a breakdown, a recovery is coming Monday now. The breakdown started Thursday morning the week before. Well done RAC well done. I will be contacting the ombudsman after this to cancel my contract. What if my wife and children had broken down Some where sketchy. RAC can not be relied upon, Signing back up to the AA who have never let me down in the 10 years we was with them.”

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Posted 2 months ago

“I received three years RAC breakdown cover with a new vehicle that I purchased. I usually use Green flag who I have been very happy with and still use alongside RAC. After two weeks of collecting my Dacia Duster it developed a problem with the electronic parking brake. The dealer said I needed to contact RAC assistance so that my car could be towed back to the dealer. What a nightmare! No one to talk to and to add to the extra stress of the situation I had to complete and online form before help was sent out. I was lucky that my vehicle was at home on the drive with reasonable lighting. I couldn't imagine completing the form at the side of a busy motorway in bad weather. I was given a three hour period as to when the engineer would arrive. On arrival I was told that there wasn't much that could be done as his diagnostics tool could not access my cars systems. He did eventually sort the issue but it reoccured the day after. Again I went through the same procedure and was allocated a slot only to find that my slot was then cancelled as there wasn't anyone available in my area so another slot was allocated for the day after. Absolutely appalling! I always thought RAC was the best rescue service..They absolutely failed today so much so I will stick with Green flag in the future.”

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Posted 2 months ago

“I been their member from over 14 years and when my policy was expired this year no one called me to renew nor send me any email/post. I made a complaint but no one replying to me complaint too. Very bad customer service now. Don’t buy RAC no more.”

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Posted 3 months ago

“Single woman left in isolated lane for 8 hours in freezing conditions. Then finally told at 10.20pm at night that she wasn’t covered as had hit surface water….. unbelievable (they had all details at 2pm) and really shocking…. So much for vulnerable female policy and promotion. And no way to contact a person. All phone lines diverted to answerphones. Dreadful ….”

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Posted 3 months ago

“I had a accident a couple of weeks ago. I was on the phone for over an hour, put on hold and passed between 4 different people with 2 of them telling me that I wasn't a member. Eventually I hung up and phoned a breakdown company. I have made a complaint but they seem to have ignored me again. Paying for a service that doesn't actually exist. Absolutely disgusted.”

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Posted 3 months ago

“7 hours and still waiting says it all, cold, wet dark and hungry thanks for nothing RAC”

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Posted 3 months ago

“Very smooth experience, the team was professional and supportive throughout.”

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Posted 3 months ago

“Extremley poor service left for 13 hours at side of road, recovery truck constantly changed arrival time, and saying delayed onway when they was on another job so not actually on way, complaint got 50 pound cheque not satisfied with thay as was stuck nowwhere to get hot food or drink or toilet needs if could of left zero stars i would”

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Posted 3 months ago

“I have been with rac for several years the initial engineer was fine but the imposed charges and cost of repair (i fixed my car in less than an hour ) was unreal blue flag here i come”

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Posted 3 months ago

“I am deeply disappointed with the way RAC handled my brother‑in‑law’s account following his passing. At an already difficult time for our family, we were shocked to discover that RAC still charged a £50 early termination fee after being informed of his death. He still had 6 months remaining on his term. Most companies show basic compassion and waive such fees when a customer has deceased, but RAC chose not to. This lack of empathy and flexibility added unnecessary stress during a period of grief. It’s disheartening to see a company prioritise policy over simple human decency and seems to me they love to profit from the dead.”

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Posted 3 months ago

RAC is rated 1.4 based on 3,116 reviews