RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,036 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 8 August, my campervan broke down on a French motorway. Frustrating? Sure. But what followed was worse. ➡️ Within 20 minutes I’d called RAC. ➡️ Within 2 hours we were at a depot. ➡️ Within minutes I’d worked out the problem myself (alternator not charging the battery). And then… nothing. No diagnostics. No hire car. No onward plan. Just days of chasing calls, broken promises, and being told to “wait until Monday.” We ended up booking our own hotel late at night, paying for taxis, then abandoning the van altogether to fly back — leaving all our belongings locked inside. Ten days later, the van still hadn’t even been moved to a garage. The lesson? When you buy breakdown cover, you’re not buying a tow truck. You’re buying peace of mind. You’re buying someone to take ownership when you can’t. And that’s exactly what we didn’t get. What made me angriest wasn’t the van breaking down. It was the breakdown in service. Don’t tell customers what you can’t do — tell them what you will do. Don’t make them chase you for updates — give them clarity. Don’t hide behind “partners” — take responsibility. A van can be fixed. Trust, once lost, is much harder to repair.”

Helpful Report

Posted 1 month ago

“Appalling service. Don’t go near them. I bought a new used car and went online to change the details for my RAC Car Insurance. I was given a new monthly payment that was more than double!!! I spoke to the online person from the RAC and he said this cost couldn’t be reduced and my only other option was to cancel the insurance but that I would incur a huge cancellation fee. I did cancel and made a mental note to never use the RAC again. I checked on Compare the Market and the monthly premium for my car insurance hadn’t changed with the change of car with the other companies. RAC are Cowboys and just saw an opportunity for exploitation.”

Helpful Report

Posted 1 month ago

“Shocking recovery service. We broke down on M5 on Sunday 17th and phoned RAC at 14.08. Eventually had a patrol reach us after over 4 hours.taken to the next services and left there around 7pm to wait recovery and onward travel to Lancashire. Recovery was pushed further and further back. We had to sleep in the car. RAC provided us with an Uber at 06.50 to get us home and told us our car would follow. We are still waiting for the car. It is now Tuesday 19th 46 hours after we broke down. No nearer to having our car back and being able to get it fixed.”

Helpful Report

Posted 1 month ago

“Tried contacting RAC it’s a nightmare pressing all the options still no response 5year warranty on batteries is a waste of time!! RAC you have got to make it easier to get to the right department does customer service department exist”

Helpful Report

Posted 1 month ago

“I broke down on Saturday and called RAC at 16:30. I was initially told that someone will be with me between 17:50-19:50. Around 17:10, the EAT changed to 19:30:20:30. I called them again to say that I was a woman on my own 100+ miles away from home on a busy road and I couldn't keep waiting indefinitely. Their response was that all I had was a basic coverage of 10 miles tow so even if they came, they couldn't take me home. No mention of roadside help and having a look at my car, as per the policy. Long story short, after changing the EAT a handful of times, the passed my details to one of their partners, Richford, which was even worse than RAC. I was lied on numerous occasions, and finally rescued at 3am, after trying to push my car myself and drive and stop every 100 meters, to finally make it to a friend's house 11 miles away. Even the police offered to help me and take me somewhere safe and yet I turned that down because I was deceived by RAC and Richford company that their driver was on his way. No one cared if I was safe, despite contacting them a few times and telling them I did not feel safe 2am in an unknown area in the dark, not able to even leave my car to go to the toilet. Not to mention, that no one ever saw my car to identify the issue, apart from the guy who came to rescue me, after he dropped me off, who simply had to record the codes for the issue but told me he is not a mechanic and could not repair or offer an opinion on my car. At no point during these 11 hours someone from RAC asked if I was ok or contacted me to see if I was safe or ask for feedback to be able to investigate what had happened or why they had fallen short on their service. Avoid avoid avoid. Never again.”

Helpful Report

Posted 1 month ago

“Broke down due to total electrical failure. Not able to move car off of road. RaC wouldn't even log the call until police said it was safe for them to do so. This was about midnight. I am 88 and was with my Son, The police attended quickly to support us. Had to have recovery to get us back, obviously creating a big bill. Are they not equipped to attend breakdowns in the dark. ,”

Helpful Report

Posted 1 month ago

“Called out for a stuck ignition key. They phoned to say it was a common issue with my key (apparently a common issue with the brand of my car) and that I’d need a locksmith, claiming garages don’t deal with barrels or ignitions. Offered no real help, gave wrong advice, and left me with a dangerously hot ignition lock that was draining my battery. I later fixed it myself in minutes - completely useless and a waste of money.”

Helpful Report

Posted 1 month ago

“Awful.... zayn in breakdown over phone lied whole time.... left us sat for nearly 5 hours on a very busy road with children..... disgusting service ........ avoid”

Helpful Report

Posted 1 month ago

“We called twice, in the space of a week to get European breakdown cover. Each time they said somebody would call us back for a quote. Nobody bothered calling. We tried a third time and the estimated time to just answer the call was 30 mins. We called Red Pennant and they answered straight away, gave us a quote and were cheaper than RAC was last year. If RAC can't answer a call to take your money, what good would they be in an emergency!”

Helpful Report

Posted 1 month ago

“I haven't called out the RAC for over 20 years but had to today. It started off well on my phone call at 9.00am and was told to expect someone at 11. At 1pm I rang again but was cut off after 25 minutes wait, I tried again and was told it might be 5 before I get help. This didn't use to be like that so after nearly 40 years I'm thinking of looking elsewhere.”

Helpful Report

Posted 1 month ago

“Avoid at all costs! If I could give 0 I would. Appalling service. Considering you pay for a service for security and peace of mind, the RAC caused more distress and financial loss. Tried to dispute a claim as they said we didn’t have cover to get us home. However we did have this cover. They will not refund us spent £500 to get vehicle back home and was very stressful. Do not recommend.”

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Posted 1 month ago

“They are unhelpful liers and takes such a long time to get to you avoid them.”

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Posted 1 month ago

“Today my new car wouldn’t start so I rang RAC and they said they would send a mechanic and he would arrive within the hour - which he did. His name is Brett and he was so friendly and polite and fixed the problem and discussed how and what I should do if ever the issue arose again. I was very impressed with his knowledge and excellent customer service. Many thanks Brett.”

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Posted 1 month ago

“When it takes 7 hours for a patrolman to come you have plenty of time to do some research. Saw this https://www.whatcar.com/advice/owning/which-is-the-best-breakdown-service/n1215 review on what whatcar which basically says RAC is most expensive and slowest recovery service. My personal experience is 4 out of 4 recoveries in 20 years have taken over 4 hours. Finally decided to move. Why didn’t I go 19 years ago”

Helpful Report

Posted 1 month ago

“It's very very bad experiences It's very very bad experiences, I called them for my car , and they said sorry we can't come today, they said book for tomorrow. Very bad service. I don't recommend them definitely”

Helpful Report

Posted 1 month ago

“Broke down around 1pm, Conwy. Called RAC, which couldn't find a local technician, so the job wasn't recorded for around 40 minutes. We were then given a time estimation, 4:40-5:40. At 4:40, this came through as an updated, which had changed to estimation between 8:40 -11:20. We called RAC to inform them we were with a child. They said they'd make a note. Very automated responses from customer service, who didn't appear to be bothered. We weren't asked this when reporting our break down. The time then changed again, making out it would be sooner, more like 8:30-9:30 (pm) and changed again later to 10:00-2:00 (roughly) The system is clearly beyond a joke. Rang to complain and speak to a manager. Was told this can only be done online. I persisted and customer service rep went to speak to a manager, who did not talk with me but said they'd ring back (never did) RAC rang at 9:49 to ask if we were ok to wait for recovery at 7 am (are they kidding!?) Husband explained we needed a recovery truck suitable to tow a van home and reminded them we have a young child with us. We were told a third company would contact this to get us home, after my husband was firmer with them and refused to be fobbed off. I called to make a complaint as it was 10:30 pm and we still hadn't been called. It was suggested that I make a complaint online. I asked to speak to a manager but was told they'd all gone home and it was out of hours. Another fob off. I expressed how unhappy I was about the whole process and that I wanted to speak to a manager and customer service said they'd record this and request an out of hours manager to call. Recovery van (small one) from a third party showed up at 10:50 pm and asked if we had a flat battery. Poor note keeping and communication from RAC as that was clearly not the case and we made this clear several times on the phone and also when reporting the breakdown and stating within the additional information that the battery is not flat. The battery is not the issue. The recovery has managed to help to start the van (thankfully, in some ways) but this has caused anxiety about if we will get home safely. A recovery truck should have turned up at the very least to ensure my son's safety getting home, especially after being stuck in the same place for over 9 hours. RAC vehicle tracker didn't even find the correct location we were in. We joined the AA today. RAC - never again. A compare on chat GPT will tell you that. Poor customer service. Long, long wait times. When you break down you don't want to wait this long and there is no priority for people with children.”

Helpful Report

Posted 1 month ago

“I have been waiting since this morning at 9am to 9.20pm for RAC breakdown but they didn’t come at all. 9.20 pm they have sent me messages Your assistance for my Vehicle has been rescheduled to tomorrow. A patrol will arrive between 07:00-12:00. You'll get an update when they're on the way. This is ridicules and unacceptable. If anyone think to buy RAC breakdown cover, remember you will regret for ever.”

Helpful Report

Posted 1 month ago

“No one came. Still waiting 12+ hours. Seems to be a lot of staff in customer services and not many recovery vehicles out. Waited for 4 hours in my vehicle. After numerous phonecalls, I finally accepted that no one was coming, despite all the positive texts and operators saying they'll be there when they can etc. I had to walk miles home past midnight. No one cares. Absolutely useless. I feel really let down. I never had this problem with AA or Green flag, I only changed to get a multi car cover. I can't even be bothered to write an official complaint. It won't be read and it'll be a waste of my time.”

Helpful Report

Posted 1 month ago

“Had RAC out to do a comprehensive inspection that cost me >£300 the end of last year. My car unfortunately broke down recently and has been in the garage where they discovered that the bumper is ZIP TIED ON and this was not picked up whatsoever at the inspection. The complaint has been closed as they "expected it to be picked up at the inspection" when the whole point of the complaint was that it wasn't picked up.”

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Posted 1 month ago

“I have been waiting 10 hours SO FAR for a tow truck to arrive. I've been stranded since noon today and it's now 10.00pm with no update on when a truck will arrive. Absolutely appalling service. Do not use RAC!!!!”

Helpful Report

Posted 1 month ago

RAC is rated 1.4 based on 3,036 reviews