RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,992 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless. Had us waiting 7-8 hours when the ETA was due in 3. Never even completed our job and passed it on to a private company. No apologies or any sense of sincerity what so ever. No communication and absolutely useless. Next time I break down I’ll just push the car myself it’ll probably be faster than waiting for a response”

Helpful Report

Posted 2 months ago

“I was pretty disappointed with my recent experience with RAC. I was at home when I called them for a flat tyre and instead of sending me help to get my tyre repaired and put me back on the road they pushed me to buy a new tyre through their mobile tyre service. The mobile tyre company was however, very prompt and professional and got the job done quickly but I was told the tyre was easily reparable. So I felt cheated out of my pocket to be put in a spot by RAC where, instead of providing me the breakdown and repair service that I was paying for, they persuaded me to buy a new tyre which, I think was unnecessary.”

Helpful Report

Posted 2 months ago

“Never using or recommending mobile mechanics. Terrible services. Only interested in money. Gave me a wrong diagnostics. Ended up spending double the amount in fixing as a result of their wrong diagnostics. Despite me complaining, they were only interested in giving me a quote for follow up work. Worst mechanics ever.”

Helpful Report

Posted 2 months ago

“Wouldn't refund a roadside assistance membership for a car that was written off.”

Helpful Report

Posted 2 months ago

“Starter motor burn out, Wonderful service from Paul.”

Helpful Report

Posted 2 months ago

“Purchased a car battery from RAC 3 years ago with a 5 year warranty after 3 years the battery is not charging, RAC are not happy to change it under warranty as it’s reading is below 11 and it’s not covered by T AND C. The mileage on the battery approx 12 to 13 thousand. Very poor customer service had to purchase new battery as we’re stuck. What’s the point of warranty? !!!!”

Helpful Report

Posted 2 months ago

“Waited in two days to get my vehicle recovered to a garage, over which I wasn’t given one update unless I called them. Called six times and was given different arrival estimates each time. Two days of work missed and they simply couldn’t have cared a less. Don’t use them - absolutely dreadful.”

Helpful Report

Posted 2 months ago

“Chose RAC due to great reviews, trustworthy, great response times. First time using them to report a car that wouldn't start. Unable to speak to an actual person, just sent a link to follow, paying an excess fee of £45 even before continuing with the report. This was at 14:30, the first ETA was between 15:30 and 16:30. This then changed to a time slot between 17:00 and 19:00. Meaning the wait could be up to 4.5 hours! Put a Plan B into place whereby my wife was coming to me with jump leads after work. She got to me and everything was sorted. RAC then rang to say they were on the way but I explained the situation, he apologised for the very long wait time and said to call customer services to arrange a refund of the £45. This is now proving impossible as I cannot get through to anyone that can help on the phone. Transferred multiple times only for the automated voice to say the line was closed. It's an automated hell-hole of a service, it really is. None of the options relate at all and if I do get through to someone to explain the situation they say they can't help and I need such and such department but then the route to them stops. It's so frustrating and pathetic. After this is sorted I'll be cancelling my membership and going elsewhere.”

Helpful Report

Posted 2 months ago

“Absolute rubbish call out was started at 4pm and there gonna send someone for 11pm to 2am. Used AA and green flag in the past there’s been long waits but 12hr wait is mental. Will have to cancel and try someone else”

Helpful Report

Posted 2 months ago

“We have had to call the RAC out twice recently and both times the RAC mechanics have provided excellent service and knowledge.”

Helpful Report

Posted 2 months ago

“Waited over 5 hours for a puncture repair. Absolutely useless.”

Helpful Report

Posted 2 months ago

“My car got a puncture on the m8 motorway at 3am was told call out would be between 20 minutes to an hour as I’m standing at side of a motorway they eventually turned up at 9.20 I was told it had taken longer because of my location even though I was in the city of Glasgow nobody contacted me within this six hours to see if I was safe standing on the hard shoulder”

Helpful Report

Posted 2 months ago

“The RAC took 5 (!) days to recover my vehicle, after initial promises to come out within a few hours. There was zero communication throughout, except for the occasional text saying they were going to arrive within a few hours then never turning up. Made a complaint in December 2024 and never received an outcome. Called today to follow up and didn’t even receive an apology. They tried to make me resend all the information I’d already provided despite this already being on their system. Have been promised a response within 2 weeks but will believe it when I see it.”

Helpful Report

Posted 2 months ago

“18 hours waiting for RAC!! Despite numerous phone calls and numerous false promises by RAC, ETA kept changing, after waiting for over 8 hours for a RAC recovery vehicle, eventually at 02h00 in the morning, tired, cold, hungry worrying about sick animals at home who were waiting to be fed, I had to take a taxi home 40 miles away at huge cost, as well as worry that my vehicle had to be left unattended in an unsafe area. RAC came the following day, 18 hours later. Disgraceful that we pay good money for such a poor service. Stay clear of this provider.”

Helpful Report

Posted 2 months ago

“We reported a breakdown on our van on Saturday morning (flat tyre) via the app, have RAC business cover to ensure that we are covered at all times. Initial response was we would expect a mechanic with 2-3 hours. Subsequently received a text stating that it would now be the following day, which was completely unacceptable. I spent nearly an hour on the phone waiting to get through to customer services (the Business team do not work weekends!), only to be told that as we were not a priority we would have to wait 24 hours. Despite the fact that we needed the van for work. Had to get a neighbour to help me change the tyre so we could attend to our customer, only for 5 minutes later the patrol turned up!! An incredibly frustrating and not pleasant experience dealing with RAC and the customer service team.”

Helpful Report

Posted 2 months ago

“We had broken down in devon this weekend thankfully they turned really bad news into good news thought car had had it they got us back on the road home to Suffolk we could not thank them enough if it was not for them we would have benn left stranded not able to return home well done to rac”

Helpful Report

Posted 2 months ago

“Be aware when thinking about using RAC Service Maintenance and Repair...during my recent MOT I had an advisory in relation to binding NSR and OSR brakes. My main dealer quoted £129 including VAT but said it might be cheaper if it didn't take the full hour. MOT & Service World in Horndean quoted £108 including VAT. RAC SMR £222 including VAT...no wonder they keep offering me £40 of a service...that's shocking over double the price of my local garage and almost double that of a main dealer...”

Helpful Report

Posted 2 months ago

“Have been with RAC for 8 years. Only needed to call them maybe twice. Received new quote £110 increase. Paid for new policy with AA .Less than we paid RAC last year. Covers all we want .Husband phoned RAC to inform not going with them as payment taken yearly automatically. Had the cheek to say when long term customers call to cancel he could bring it down to meet AA price to which I told him even more reason for us to leave RAC.No such thing as loyalty to long term customers”

Helpful Report

Posted 2 months ago

“Very very happy with the excellent service given to us last week to mend our vehicle. Aaron 8809 and James 2154 were absolutely brilliant, Aaron especially kept in touch and updated us with progress and the car was ready by Friday as promised, they are true gentlemen, thank you so much”

Helpful Report

Posted 2 months ago

“Took two payments of £478.40 from my bank a week ago, haven’t been refunded yet.”

Helpful Report

Posted 2 months ago

RAC is rated 1.4 based on 2,992 reviews