RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,102 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,102 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I broke down on a duel carriageway this morning call rac he arrived and was so good even though he couldn’t mend it he made sure I was safe and stayed with me till the recovery came as I was on my own I wish I got his name big thankyou to him x”

Helpful Report

Posted 3 months ago

“Moved to the RAC after the AA fee had gone up significantly. We were never unhappy with the AA, but felt we need to save money where we can. BIGGEST MISTAKE EVER!! We logged a breakdown with RAC yesterday morning via the App. Response timescales changed constantly, and my husband was sat with the car for over 9 hours. We eventually received a call at 10.30pm to say they couldn't attend, and the car would be sorted between 7am and 12 noon today. After making and receiving numerous calls today, where we are constantly being told we are being escalated/prioritised, it is now 2pm with no sign of a recovery, and no contact for 2 hours. The stress this has caused is ridiculous. We have had to pay out for taxis, and my husband has lost money through not being able to get to work. We have now decided that RAC stands for Readily Abandons Customers or Really Are C**p!! What we thought was a cheaper option has turned out to be a very expensive mistake. Avoid Avoid Avoid!!!”

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Posted 3 months ago

“Logged a flat tyre at 12.40 pm today, Initially told would be a few hrs but soon escalated to hr after hr. Started ringing round for a mobile tyre fitter in my area after a 5 hour wait and came across Fast Lane Tyres in Stockton On Tees who logged the call and within an hr came to my rescue. 20 minutes later I was on my way home thankfully. RAC update now nearly 12 hrs since the call was logged. Rang to cancel the log and complain, not bothered and repeatedly said not enough capacity in your area, disgraceful!! Wide berth required moving forward. RAC get your act together!”

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Posted 3 months ago

“Appalling service from the RAC, don't believe their advertised response time of 60 minutes. Reported breakdown and initially quoted 4-6 hour wait. Rang them to ask if they could do it any quicker as had to take daughter somewhere and then had an update saying be 6-8 hours now. Rang again to see what was going on, told escalation team ring me back immediately, they didn't, but had text to say wait will be 24 hours now!!! Rang again to say needed take daughter somewhere and also take her to school early in morning so couldn't wait 24 hours and told I'm not priority and no manager available. Should be able to ring me back tomorrow, hopefully!!!”

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Posted 3 months ago

“BEWARE – RAC WARRANTY NOT HONOURED I had a rocker cover replaced by RAC, which required removing the fuel injectors. The stretch bolts must be tightened correctly or replaced — yet one snapped after six months, which should never happen. I was taken to an RAC-approved garage and followed the SMR team’s instructions exactly: get the diagnosis and then send the invoice for a warranty claim. Only afterwards was I told this was wrong — apparently a mobile mechanic must attempt the repair first, even though they wouldn’t have the tools to remove a snapped injector bolt. Because of this incorrect advice, I’m now £900 out of pocket, plus the £600 for the original repair. I feel completely misled and I am now taking this further.”

Helpful Report

Posted 3 months ago

“the worst company i've ever had to deal with. been stranded currently for 19 hours with no end in sight. they didn't care that my son has asthma and the cold has caused him to have an attack. had 8 calls with them (usually after spending 30 mins on hold), and everything they've said on all 8 calls has turned out to be a lie. what's on the website under my 'help' is also innaccurate - i'm pretty sure they're not arriving 3 hours ago. a few of them have also been extremely rude over the phone. i'm not the type to usually leave reviews, but this whole experience has been a nightmare. oh and they're blaming the weather but it's just a bit of light rain! i've got 10 months of this membership left but i'm about to sign up for the AA instead. So to sum up, please avoid this company at all costs! absolute shambles and rude at the same time”

Helpful Report

Posted 3 months ago

“AVOID!! Single female stranded, requested the rescue at 8pm, estimated arrival 04:40, left the car and paid for a taxi. AVOID THIS COMPANY!”

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Posted 4 months ago

“Waiting time for a tire change was ridiculous. Over 3 hours”

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Posted 4 months ago

“I’ve always believed I could handle things on my own, but after weeks of struggling with a platform issue, I finally realized I needed help. A friend told me about ERF, and reaching out to them changed everything. From the very beginning, their team showed patience, understanding, and professionalism that immediately put me at ease. They didn’t just focus on fixing the issue — they focused on how I felt through the process. Every step was guided with care and clarity, turning frustration into relief. By the end, I understood why so many people trust ERF — they don’t just solve problems, they help you find peace of mind again..”

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Posted 4 months ago

“Avoid. Breakdown on countryroad. Vehicle could not be driven. 9.5 hours and we're OAPs. No food nor heating. Do not use the RAC.”

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Posted 4 months ago

“Has a flat tyre on M1 was told an hour then went up to 3 hours then changed to 7 hours, this is on motorway middle of night this is the kind of service RAC providing an emergency, I pay £54 a month for this. I will be cancelling my payments as soon as I get home and I will never recommend RAC to anybody please please use a decent company like AA or even green flag. This is the second time they have done this to me. Basically being scammed by this company. Phone roadrunner tires in Rotherham 45 minutes later they were here. That is what I call service. Once again avoid RAC at all cost.”

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Posted 4 months ago

“Broke down on A1(m)yesterday,the lad that attended couldn't have been more helpful shame his company wasn't the same.Were left stranded at Washington services so Brandon(who was so helpful & friendly)rang a mate that could recover us to our home address.He couldn't have been more helpful if he had tried,an absolute pleasure & a massive asset to his company.”

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Posted 4 months ago

“dreadful organization, go the AA, RAC are useless and expensive , broke down, the attendant was rude, unhelpful and angry, waste of time and money!!”

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Posted 4 months ago

“This week, I joined the RAC. Since then, I've spent hours trying to contact the rescue team, but the app never completes the connection to the RAC after I fill out the rescue form. My phone and internet signal are top-of-the-range. I called the RAC offices, but today, Sunday, no one answers—just the answering machine. A company of this size should have staff answering the phone every day of the year. Phone communication is likely the most reliable, as the website generates multiple connection issues.”

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Posted 5 months ago

“Kind rescue man (Matt) who really helped me I give him 10 stars. two and half hour wait not good but Matt was great. thank you you'd have 4 if it wasn't for the wait”

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Posted 5 months ago

“AVOID THIS COMPANY! RAC mobile mechanics were booked in to get my car back on the road a month ago. They took payment for a part but have cancelled 7 times in a row (with little to no notice). Some of those times they just didn’t show up and didn’t even tell me they weren’t coming. When the mechanic finally did show up a couple of weeks ago, he had to go again because head office had ordered the wrong part. Their customer care is shocking, they just don’t seem to care at all, causing the customer to go round in circles. The customer care team only work 9am-2pm, Mon- Fri, so it’s a nightmare for anyone with a job to get anywhere with them. When emailing, they either don’t reply or they dismiss and close the case without a solution. It’s now a month later and I’m still without a working car, due to the incompetence of this company. I’ve cancelled the job and still waiting for them to process a refund for the parts that they owe me. AVOID!”

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Posted 5 months ago

“Great customer service friendly and took me 50 miles home!! Make sure you get the full nationwide coverage though not 10 miles it’s well worth it!!! Ben was the name of the guy who helped me😁”

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Posted 5 months ago

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Posted 5 months ago

“Won’t me using in future . Van brake down on the motorway led me to call them. The vehicle that arrived didn’t have a working apparatus to tow me to my location. Another vehicle arrives . They tow me to some random shop garage in Manchester somewhere . There I wait 4 hours for a tow truck to come in freezing cold . As my engine didn’t work, I couldn’t keep warm. Absolute garbage service . Total trash . Spend your money elsewhere . These lot aren’t worth a penny .”

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Posted 5 months ago

“I have never had worse customer service. My car broke down at 7.30pm. After leaving me, a solo female traveller, alone for 5 hours, without access to a bathroom or sanitation, they then said they don’t have enough tow trucks and the earliest my car could be collected would be 5am. I had to leave my car key with the local petrol station, and make my own onward journey. My car only arrived at its designated destination two days later. When I found the RAC and asked where my car was during this time, they were unable to tell me. They said it was with a trusted provider and was either in Milton Keynes or Northampton. To this day, they still are unable to tell me where they stored my car. Their customer service team ignored my messages, and then said they would uphold the complaint but offer no compensation. I found the whole process insulting and if I could give them zero stars, I would. I would be embarrassed to work for this company.”

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Posted 5 months ago

RAC is rated 1.4 based on 3,102 reviews