RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,920 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,920 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called rac out at 1:45pm, as battery flat had a time given of 3:10 to 4:10, then 4pm till 5pm, then at 3:30 it went to 5:40pm till 7:40pm!!, i was horrified and needed to get home to cook for my disabled daughter, ended up walking to halfords, who kindly lent me a portable jump starter, then drove round and they tested the battery and fitted new and were a godsend, im now wandering why I have breakdown if the wait is potentially 6 hours!”

Helpful Report

Posted 1 month ago

“The worst app I have ever used. Tell’s me the arrival is either 3 hours in the future or even more mad it is telling me help will arrive before I asked for a call out. Phone service is also rude and useless. Regret already leaving the AA”

Helpful Report

Posted 1 month ago

“Don’t bother, honestly terrible. Have been with RAC over 30 years. Broke down just off motorway In Birmingham. Waited hours and then got txt to say even more hours. Got private garage in the end . Terrible.,you can’t even speak to them now ! My husband tried to call them . Ridiculous, just cancelled dd .”

Helpful Report

Posted 1 month ago

“I called AA this early evening as was on really busy dual carriage way n no safe place at all and had the most amazing staff from the caller who took my call helping try to pinpoint where I was as could not get location to work in my phone and no point of interest either . Only waited for 20 mins for Connor to rescue me and get my car working again . Fantastic service and a follow up call to check I was safely home . Worth every single penny for this service.”

Helpful Report

Posted 1 month ago

“Got a puncture on my motorcycle with my 14yr old, tyre split so not repairable. This happened at 16:30 waited 8 hours to be recovered by a 3rd party!! Then they tried to get out it by saying that as I’d obviously ran over a flint or something it may be classed as an accident!! Totally unacceptable”

Helpful Report

Posted 1 month ago

“Battery died while I was visiting my son. Reported the breakdown at 1530 hrs ,I was given a time of between 1750 and 1950 hrs. No one arrived and then I was allocated a new time of 2320 and 0220 . I was then contacted and asked if I would leave it until the following morning. My son had to take me home and meet the RAC guy when he turned up at 1030 hrs. The best part of the whole thing was the RAC mechanic who sourced and fitted a new battery. Don’t bother complaining because I’ve been through that after a previous breakdown . They refer you to an “ independent adjudicator who is as much use as a chocolate fire guard.”

Helpful Report

Posted 1 month ago

“My car overheated and was steaming through the bonnet. I called at 9 am and he turned up at 10.15. Sealed the crack in the hose joint and stayed with me for 45 minutes to check all was well. Judging by other reviews it sounds like I was very lucky. I pay £35 a month and I was told it was going up to £45 a month even though I’ve only ever used them they’ve in 5 years. Nearly as much as my insurance! However, I fo get free puncture cover and also free battery cover included for that.”

Helpful Report

Posted 1 month ago

“Had to get the RAC out today . The patrol who came out has gone beyond what he should have . Followed us home to make sure we got back ok . Would recommend this breakdown firm to anyone . Very friendly Guy. Worth your weight in gold.”

Helpful Report

Posted 1 month ago

“Horrendous customer service. Issues left unresolved.”

Helpful Report

Posted 1 month ago

“My vehicle breakdown at 6:30pm called RAC they said I have to wait btw 5 to 8hrs before anyone can get to me, and this was in London .. I waited and waited .. it was just a joke . I have to know pay for my own tow truck after 4hrs of waiting”

Helpful Report

Posted 1 month ago

“After 30 years with the RAC I need to cancel my membership. You abandoned my wife and three children when her car broke down. I spent 15 hours overnight in a cold car park waiting for you. Each time I called you, you gave me a different story about how assistance was on its way, but none of them were true. We first called you at 6pm. I finally got a tow home at 9am. How do I get a refund please?”

Helpful Report

Posted 1 month ago

“Booked at 8pm and given a slot of 11.30 - 2am . Just cancelled it and will get someone out tomorrow. Waste of time.”

Helpful Report

Posted 1 month ago

“My partner and his employee have been left stranded for 9 hours, when the rac knew very well that nobody was going to rescue them in a timey fashion, therefore taking away any option of collection from anyone else, or a hire car, it is freezing and they have been left in a vehicle they've been told to stay by ,, with no heat, no belongings as they were working , he has been told there is a possibility of a hotel if its in walking distance, he's incurred a parking ticket, and will lose thousands of pounds this week in revenue. Not so much as an apology”

Helpful Report

Posted 2 months ago

“Broke down on A38 Staffs 1,15 pm,got picked up by pick up more than 4 hours later, and got no text to say there was any delays.This is not good i expect a lot better . Plus no reply to a text I sent to RAC”

Helpful Report

Posted 2 months ago

“Over 7 hours waiting and still no show... Bloody useless!”

Helpful Report

Posted 2 months ago

“Terrible experience with RAC .. was waiting for more than 7 hours … hardly recommend this to anyone”

Helpful Report

Posted 2 months ago

“My wife’s policy ran out on the 19th February without us getting any letter or notice. My wife broke down tonight and they left my wife ALONE. In the middle of a country lane near Aylesbury 100 miles from home and even when we offered to pay they left her. She was alone in the middle of nowhere and they couldn’t have cared any less.Call your self humans let alone an emergency service. Shame on you. Thanks for nothing.”

Helpful Report

Posted 2 months ago

“Terrible experience, 5 hours waiting for a flat tyre, and still nobody turned up. I was told initially 1-2 hours. It is the first time I use their service, NEVER NEVER again.”

Helpful Report

Posted 2 months ago

“7 hours waiting for promised recovery from 1715 to midnight last night. Took 4-6 calls by me to RAC chasing and they eventually farmed out to another company. Appalling service and car still in the same place I left it. Have to call RAC again tomorrow as the company they sent didn't have a recovery truck there and then and wanted to collect the car "sometimes this morning early hours" without me present. No chance!”

Helpful Report

Posted 2 months ago

“I spent over an hour just trying to report my breakdown without my glasses on in the freezing cold. I was asked to fill out forms online 3 times. Then asked to phone 3 times as well. They promised a refund twice, but never provided it.”

Helpful Report

Posted 2 months ago

RAC is rated 1.4 based on 2,920 reviews