RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had RAC out to do a comprehensive inspection that cost me >£300 the end of last year. My car unfortunately broke down recently and has been in the garage where they discovered that the bumper is ZIP TIED ON and this was not picked up whatsoever at the inspection. The complaint has been closed as they "expected it to be picked up at the inspection" when the whole point of the complaint was that it wasn't picked up.”

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Posted 3 months ago

“I have been waiting 10 hours SO FAR for a tow truck to arrive. I've been stranded since noon today and it's now 10.00pm with no update on when a truck will arrive. Absolutely appalling service. Do not use RAC!!!!”

Helpful Report

Posted 3 months ago

“My policy has increased & been renewed automatically, I am unable to turn the automatic setting off on the app as it has a padlock icon next to it. Tried to ring them a couple of times, but couldn’t get through as they were extremely busy and automated message said to ring back. Even if you had broken down the message said to fill a form in to get help!! I sent them a query through and they’ve offered to reduce the premium by £19 per month otherwise I’ll have to pay a £48 cancellation fee to leave. So much for being a loyal customer!”

Helpful Report

Posted 3 months ago

“We are having an awful experience with RAC Breakdown Recovery. Our campervan broke down 100 miles from home while pulling into a campsite. It turned out to be a serious gearbox failure, so recovery was clearly required. A rescue unit came the next day, confirmed it needed recovery, and assured us there would be space for our family of four on the recovery lorry. Since we were camping for 3 days, we booked the recovery for our leaving day. When the lorry arrived, the driver said they could only take two passengers. This completely contradicted what we were told earlier and left us scrambling to organise an emergency taxi with the onward travel team for two adults and two small children — an incredibly stressful end to what should have been a relaxing trip. If we had been told the truth when booking, we could’ve planned accordingly. To make matters worse, our van was collected at 12:00 on Monday, and despite being told it would be back the same day, we heard nothing. I called RAC multiple times — at 5pm, 8pm, 9pm and 10pm. Each time I was promised a callback. None came. Eventually, I received a call and a text message saying the van had been left at a service station and was being transferred to a long-distance agent. I called again on Tuesday at 18:20, only to be told it’s with “national recovery” and could take 3–5 working days — something that had never once been mentioned previously. Our campervan contains valuables and bikes mounted on the back, and now we’re left completely in the dark — no one can tell us where it is, when it’s coming back, or whether it’s safe. This experience has been frustrating, upsetting and completely lacking in the professional service you’d expect from a national breakdown provider. The communication has been appalling, promises have been broken, and we’ve been left feeling completely let down.”

Helpful Report

Posted 3 months ago

“On my renewal day I noticed my premium had increased by 30 % ,and renewed automatically, and I was told I couldn't be reimbursed the full amount taken out of my bank when I decided to cancel my membership. I would be charged £25 I think. On the renewal day , unbelievable. I got a better level of cover for half the price with another company. I will never use RAC again. It's just legalised theft .”

Helpful Report

Posted 3 months ago

“Didn't show up and didn't even bother to let me know they wouldn't come.”

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Posted 3 months ago

“Disgusting service. Don’t ever buy European cover with rac. They left myself and my 10 year old son stranded on the side of the road after taking our vehicle to a lock up unit. They apparently couldn’t find us accommodation. We had to try to get to an airport in the middle of a foreign country and pay for an emergency flight ourselves. They then refused to even diagnose our vehicl le and twisted everything I said on the first call I made to them when I was extremely stressed and stranded on the side of the road. They did nothing to help us at all. Absolutely disgusting don’t buy their cover it will not help you if you need it!”

Helpful Report

Posted 3 months ago

“Absolute appalling service from RAC. Waited 5 hours & they don’t turn up, just keep adding another couple of hours on. There should be a law against companies like this taking peoples money & not providing a service.”

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Posted 4 months ago

“Called for a breakdown at 2pm two kids in the car one’s autistic. The car is under motability scheme so not my choice to be with these cowboys! It’s now 8pm they haven’t come they just called me to see if they can come at 7 in the morning the cars not even by my house. I’ve had to get a taxi home with my kids it’s hot and they expect u to wait with the car this long! They are disgusting! There is no way I can get back over there for 7 so my cars just stuck there now till god knows when I can’t get over the service and how motability still use them!”

Helpful Report

Posted 4 months ago

“Horrendous counted 17 numbers to get through to rac press 1 press 2 press 1 , 17 times to get through to speak to someone”

Helpful Report

Posted 4 months ago

“Useless service, waited 4 hours, they didn't turn up, in the end I ended up fixing it myself, won't be renewing with them again”

Helpful Report

Posted 4 months ago

“Absolutely horrific service! Wife’s car had a flat tyre at home which would not hold air with no spare wheel , so called the RAC out. They came 5 days later and took the wheel off and propped it up against a recently rendered wall , which left a huge dirty mark on the wall! Made worse by the technician then trying to get it off the wall with a dirty rag and making it worse! All viewable on the external house cameras! Technician then left the property without telling us of the damage to the wall! Sent a complaint to RAC and still not heard anything back!”

Helpful Report

Posted 4 months ago

“My Daughter is currently parked up in the middle of nowhere and stranded having now been there for 5 hours and now being told she’s not going to be recovered tonight. Young female alone in countryside in dark with little phone signal - absolutely appalling service. I can’t help as 6/7 hrs away. Will be cancelling our family policy!”

Helpful Report

Posted 4 months ago

“It's take 4 hours recovery”

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Posted 4 months ago

“I recently booked a paid diagnostic… I recently booked a paid diagnostic service through RAC and was left extremely disappointed. The technician arrived but failed to conduct a proper fault diagnosis on my vehicle’s air conditioning issue. Basic checks such as testing the power supply to the compressor, relay function, and electrical faults were completely ignored. Instead, I was told “it could be the compressor” and “if it were my car, I would just replace it.” This vague and dismissive approach is completely unacceptable from a company that claims to offer professional diagnostics. I paid for answers not guesswork. To make matters worse, the mechanic closed the case without identifying the actual fault. I was left exactly where I started: no fix, no clarity, and out of pocket. If I wanted speculation, I could have gone to an untrained garage for half the price. RAC’s service felt like a marketing con more about ticking boxes than actually helping the customer. I will be escalating this to the Motor Ombudsman, and I strongly advise others to seek proper diagnostic specialists instead. Extremely dissatisfied. I expected far better from RAC.”

Helpful Report

Posted 4 months ago

“Renewing motorcycle insurance: no phone number on notice, instead you have to go through a messy protracted AI experience of tapping details and a password into your phone, before being prompted for more..... stressful, it would be so much quicker if you had the option of actually speaking to someone”

Helpful Report

Posted 4 months ago

“Abandoned having been picked up somewhere and left in another car park far from home with no communication Had to try repeatedly to reach them to get information and none I was given was in anyway accurate. Just failure after failure and yet failure Terrible customer service Certainly do not use if you are elderly or infirm”

Helpful Report

Posted 4 months ago

“Didn't recover - left with a vehicle fire on M4, told I had no cover and hung up on. Now being charged cancellation fees for the cover I apparently never had. Would leave 0 stars if I could.”

Helpful Report

Posted 4 months ago

“My partners car wouldn’t start while we were away for the weekend. Went online to book roadside assistance at9.30am and were given a time of 2.30-4.30pm. That changed at 1.30pm to 5.30-8.30pm. Terrible service - fortunately we were able to book on my car’s policy and they arrived within 30 mins. If they can do that then why can’t the RAC? He won’t be renewing with them that’s for sure!”

Helpful Report

Posted 4 months ago

“Terrible service by RAC. Left waiting seven hours at the road side. Had the contractor not been sent, I was informed I would have been waiting until 6am for someone else. This would have left me stranded through the night and a total of 13 hours waiting for a response. This is the second time over four years this has happened to me. Will not use RAC again. Be warned, if you use RAC you maybe stranded at the road side for a very long period of time.”

Helpful Report

Posted 4 months ago

RAC is rated 1.4 based on 3,058 reviews