RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,036 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not bother to join the RAC it is a TOTAL waste of money. Paid over £500 for top extensive breakdown cover and they have failed to meet their contractual obligations. Waited over 8 hours for them to collect & transport a vehicle to a garage and they still haven’t turned up to date. Their RAC app is a complete waste of time &is of no use to you if you have no mobile phone signal or access to the internet. We have phoned numerous times throughout the day & given false promises of eta.”

Helpful Report

Posted 2 months ago

“Very bad service”

Helpful Report

Posted 2 months ago

“Rubbish Each time we call out they always cancel The day appointment and say they will come following day”

Helpful Report

Posted 2 months ago

“I had a bad battery but rac wouldn’t sell me a new one as the patrol said he didn’t know how to change it. I went to Halfords and they sold me a battery and charnged it in 15 minutes.”

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Posted 2 months ago

“Absolutely shocking left me stranded for 5 days just kept adding extra time onto that pathetic app”

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Posted 2 months ago

“I bought a new motorcycle from Triumph in 2022. They told me I had 1 year RAC cover free. I did not renew and I never heard from the RAC again. They have continued to take the annual fee from my account without informing me they had taken it or informing me that I was a member. I will never use this company again.”

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Posted 2 months ago

“7 hours waiting time unacceptable. Car left unlocked due to battery issues”

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Posted 2 months ago

“The mechanic came to my home to fix my car, after I explained what had happened, and had managed to get my car safely home, the mechanic who was named shaun dealt with the problem quickly and efficiently, explaining what he had done... many thanks to rac, but a massive thank you to shaun awesome customer service 100%... 😀”

Helpful Report

Posted 2 months ago

“Last two times I’ve used them I have waited 5+ hours for recovery. When I tried to cancel they said they wanted the rest of the year paid before I could cancel.”

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Posted 2 months ago

“Short (ish) wait time. Very good communication and updates. Excellent subcontractor carried out the recovery professionally and pleasantly.”

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Posted 2 months ago

“Broke down on route to airport. Luckily we were staying in hotel night before . We were waiting 8 hrs . From eight in evening till four in morning. They kept telling us be with you in two hours n just get moving times . Eventually 8 hours later a young lad came with flat bed . A contractor for RAC . He was great, managed to fix issue . But as far as RAC themselves are concerned I’m finished with them !!!!!”

Helpful Report

Posted 3 months ago

“Had a full service booked. Mobile mechanic came out. He broke my dipstick and the end piece has gone into sump. Mechanic told me he can’t repair it and I need to take to a garage and pay for removal of sump, oil drain and refill!!! Mechanics attitude was disgusting, he couldn’t care less. I’m not paying for his mess up. Car is now off road as you can’t drive with something in engine as it causes more and permanent damage. Cost of repair £255 which is more than full service which was £221 on offer!!! Disgusting avoid”

Helpful Report

Posted 3 months ago

“It's very simple why I give them one star (I would give zero stars but I can't).They passed my car problem on to a third-party company (C&S to be exact) who made fun of me by making me wait after the slot expired for more than four hours.So if you want to be insured, look to other companies.”

Helpful Report

Posted 3 months ago

“Once again superb service. Wasn't too urgent but still quicker than expected. Sorted in situ' because mechanic had knowledge of what it could be...an obscure fuse had blown. Thanks.”

Helpful Report

Posted 3 months ago

“Car broke down in Belgium in may, delays with garage/arranging recovery to the UK. Effectively told "out of our hands". Horrendous customer service. No ownership of the issue. Avoid”

Helpful Report

Posted 3 months ago

“On 1Oth April l ordered and paid for a new battery for my Ford Kuga on the website of the RAC. The patrol man came to fit it and had brought 2 batteries, he explained when these batteries are ordered they are usually the wrong ones ,so he always carries a one that will fit if this problem occurs. The ordered one didn't fit so, he fitted the other battery that he had brought and I paid for that battery when He had finished ,and requested a refund for the one I had bought online . When I got the refund it was £45/85p short of what I paid, when I queried this I was told it was the fitting fee !! When I replied and told them this battery HADN'T been fitted ,I got no reply and after several unanswered E. Mails and telephone calls and a letter, still no reply!! Their customer care seems non existent,so on this experience I wouldn't recommend them to anyone.”

Helpful Report

Posted 3 months ago

“In May 2025 I bought the £99 RAC Diagnostics offer, which advertised that their mechanic would spend 90 minutes performing 40+ tests on my car, produce a report of any faults found, and explain repairs required. My 19-year-old car had been off-road since July 2024 when I had an accident and lost my driving licence due to a medical condition. I was expecting the DVLA to return my driving licence to me within the next couple of months. I was concerned that leaving my old car standing stationary for most of a year might have caused it severe damage. I didn't know whether it would be worth getting it back on the road and through its MOT once I could legally drive again. So the RAC Diagnostics offer sounded ideal. However, all their mechanic did was essentially inform me that my car battery was dead — which I already knew. They charged me £99 for this. I submitted a complaint to customer service. They rang me five and a half weeks later, twisted my words, and closed the case.”

Helpful Report

Posted 3 months ago

“Left a 22 yr old female with a 2 yr old child stranded with an 8 hour wait. No contact no response. Family member travelled over 150 miles to assist. Cancelled membership.”

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Posted 3 months ago

“Rac Motoring Services what an absolutely appalling company! After breaking down on route to the airport over a week ago and returned early hours of yesterday to sort out their mess and collect recovered vehicle. Failed to deliver on promises and now sat in another garage due to the same issue that was supposedly sorted! Complaint submitted and told can take 8 weeks for a response! Promised numerous call backs that never happened and 2 ladies one of which elderly and disabled left extremely vulnerable”

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Posted 3 months ago

“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds. What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference. Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”

Helpful Report

Posted 3 months ago

RAC is rated 1.4 based on 3,036 reviews