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RAC Reviews

1.4 Rating 2,385 Reviews

10 %

of reviewers recommend RAC

Company Reviews

1.4

Based on 2,385 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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RAC 1 star review on 16th April 2024

RAC 1 star review on 7th April 2024

RAC 1 star review on 29th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 24th February 2024

RAC 1 star review on 14th February 2024

RAC 1 star review on 14th February 2024

70

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Patrols are Great but the attendance time and sheer lack of communication is shocking. The last 2 times my ETA links times have jumped all over the place forward and backwards and as I had to get back to my vehicle I missed the patrol once and was running back and forth. Last night I ordered a slot 8-12 for a patrol to come out and change my battery I bought 5 weeks ago that an RAC garages confirmed it’s on its way out. My text at 7.30am said they would be with me shortly. After no communication at 11am I rang to be told 2pm now. I have to get to work ! I could’ve gone this morning had I had proper communication. It's gone right down hill, people can’t just sit around for 8 hrs waiting for the RAC when you have been given a 3 hr slot. And worse no communication !! I will be moving as soon as”

Posted 2 months ago

“I broke down last night on a deserted street in an industrial estate, I am a woman travelling alone, my sister called the RAC at 9pm but no one arrived Eventually I had to abandon the car and my sister called a taxi for me which was approximately 11:30pm We both made several calls and I was told a manager would call me back within 60 minutes and I am still waiting for the call Absolutely appalling service, unsafe practices, irresponsible behaviour Buyer beware!!!”

Posted 2 months ago

“Booked before 2pm. Could have picked another service but timeslot given as between 3-5pm. Time creeps up and up. At 6:35pm when you check again, the new ETA is between 8am - 12pm the next day. Female on her own. Helplines closed. The company is a joke.”

Posted 2 months ago

“Very disappointed with this company, paying for the first class service they promised! Waiting over 6 hours to be told they had nobody in the area, they sent a garage from over 2 hours away that broke down on the way to me. I will be looking for a new break down service ASAP.”

Posted 2 months ago

“3 days now since car engine went - I was babysitting and 15 miles from home.car still at babysitting as every time I tried to get to it at same time as RAC window, they’d add on 3/4 hours to the time, I know I’ll need a tow truck. I’m now going to try to find someone privately to take it home for me so I can at least get it off the babysitting clients driveway! You’re just rubbish RAC. Embarrassing!”

Posted 2 months ago

“Hit a massive pothole at around 6pm in Fife. In the car was myself and my 3 year old son. Contacted RAC and included that I was stuck with a 3 year old in the car. At this time of year it was dark at 6pm. An hour passed and still no confirmation on when RAC would reach me. Had to call a family member to come and collect son. 12am came around and I still had no confirmed time. Ended up joining the AA as a van had passed and stopped asking if I was ok. He got me sorted in about 30 mins. Id never recommend the RAC to anyone.”

Posted 2 months ago

“Waited five and half hours on a motorway disgusting.”

Posted 2 months ago

“Had a tyre burst in Jedburgh contacted Rac at around 21.00hrs and they never came just sent texts till 23.30 to say they were extremely busy. We called them several times and they continued to pass me on to Mercedes Benz. They booked a courier different times with the taxi to carry us home since it was a Saturday into Sunday morning. The 24hrs response came at around 03.30 am to collect the car to the storage and taxi was booked for 05.20am suggesting almost 2hrs of us waiting in the cold in the middle of early hours of the morning for the taxi in the dark and cold. The 24hrs response driver was not prepared to wait coz of his own reasons and was suggesting I leave the car keys at a garage nearby or under the car tyre so that when he comes they will tour the car which was uncomfortable for me and I told him and he left saying the car won't be toured because he could not wait until taxi comes because RAC and Mercedes could not give a specific ETA. We spent almost 9hrs because we where in a rural area and not same priority since allocation was done by priority. They guy we spoke to even suggest that we went back to where we were coming from so we wait for taxi there, which was in Edinburgh. I suggested I wont leave the keys with anyone who is not the recovery person or under the tyre as suggested since it was not 100% and the guy we spoke to stated that the car had to be attended and toured with specialist equipment without the keys. The taxi came at 0645 instead of 05.20. The whole experience was disgusting. Paying for Rac roadside recovery for so many years only to be treated with less priority for 9hrs. Four women were left vulnerable, in the cold for 9 hrs!!”

Posted 2 months ago

“Dreadful !!!”

Posted 2 months ago

“Absolutely shocking service waiting time not good enough. Even telling them I'm disabled.”

Posted 2 months ago

“Contacted on the 23rd of February around 13:30hrs. Eventually cancelled at 20:20hrs. Something is inherently wrong with this company. To add insult to injury it states the job has been completed on their app. What a sham! Avoid RAC!!!”

Posted 2 months ago

“My car was broken down 22 Feb 2024 in Normal rainy day 10.30 pm I asked them rescued me they said 3 or hour's and now it's 24 Feb 2024 10am no a chance still waiting for rac I feel humiliated waited 4 hours in rain then 4 hours on police compound then again waited 8 hours in car felt like kill myself or kill them how much humiliations got on phone by rac”

RAC 1 star review on 24th February 2024

RAC 1 star review on 24th February 2024

Posted 2 months ago

“I got back into Stansted last night at 10:50 to find my battery was flat . Logged a call on line with RAC . What a joke though I’m not laughing . Said will turn up between 1113 and 1143 by 1230 nothing . A meme bet of stansted staff fixed it in the end. We cancelled the call but I still woke to a message left at 5am saying they would be here by 8 ( they weren’t ) . Clearly RAC have issues as they used to be brilliant !”

Posted 2 months ago

“Awful left waiting for hours after initial contact I have been member for over 11 years. Rac used to be the best now worst . I eventually sorted a paid for own tow truck, complaint gone in asking for what I had to pay for tow truck and repairs guess won't hear anything. Shame can't give - 2 stars.”

Posted 2 months ago

“This company is a complete scam. I was left waiting for someone to come and jump start my van for 8 hours all due to being told lies that someone is coming in an hour and so on for 8 hours in a freezing cold. AVOID AVOID”

Posted 2 months ago

“24 hours broken down still waiting……”

Posted 2 months ago

“That company is useless. Lying to me. 25hrs later still nobody showed up to check my van. When I called them they keep saying will arriving by that time or that time or that time. Nothing. I waited 4hrs on the road to send someone but they didn't send anyone and I have to drive home with the car what I not supposed to use as the engine the broke. I managed to get home but nobody come to me to check the van. Don't waste your money to pay the membership with them.”

Posted 2 months ago

“I was left at the Toddington services for eight hours & was continually lied to as to when the Patrolman was going to arrive & then the breakdown lorry, in the end I was sent a taxi to take me home eight hours later. This is how they treat Pensioners. They are an absolute disgrace.”

Posted 2 months ago

“They text me rescuer will be with me about hour been 3 hours still waiting costumer service lying so much paying them 5 years in row now time comes They trying to get staff feel like it no one working tonight”

Posted 2 months ago

“DO NOT USE RAC - especially for Motorhome/ Caravan cover. We broke down 8 hours from home, vehicle wouldn't start. RAC towed us to a local garage, within 2 days the garage said they couldn't help, it needs to be towed to a Nissan specialist. We called RAC to get it towed to our home by a Nissan specialist, they said that while the car was in the garage they towed it to, it's MOT ran out (two days ago) and they cant tow a car without MOT. We can't get an MOT as the car wont start. We can't get RAC to tow as they wont without MOT. So our £26k car and motorhome (our second home) has been stranded 8 hours from home for 5 months. We're completely stuffed as we cant afford a tow. It's literally created a critical circumstance for our life and the complaints department don't care.”

Posted 2 months ago

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RAC is rated 1.4 based on 2,385 reviews