RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been charged £550 for 2 x recoveries in the last year. This last one, I was quoted £85 on the phone, I agreed they then added an extra £180 after loading my car up! This was not quoted, it was never mentioned, they waited until I couldn't get out of it before throwing in the extra charge. Underhanded thieves”

Helpful Report

Posted 5 years ago

“RAC refused to send someone out because they had got the wrong information and told me it was my fault. Appalling customer service from Mia in Manchester.”

Helpful Report

Posted 5 years ago

“Does anyone else ever get an email that can't be opened just before the renewal date ? Let it go the first year and renewed automatically. But the same happened this year aswell tried to phone them up but had no joy. Just cancelled direct debit in the end. As an afterthought the email they send you after you auto renew opens no problem. A bit of a scam easily dealt with”

Helpful Report

Posted 5 years ago

“Absolute disgrace of a company and it is no suprise that they only have a 1 and a half star review on this website, their 3 red strike rule for the rac black box is never explained as to how it works an they give out no letters of warning to the customer yet they are more than happy with taking money off their customers. The only information you get is when they send you the letter your insurance is being cancelled. Also with the letter that your insurance will be cancelled it arrived through my letterbox the day before my insurance was set to be cancelled yet it was written on the letter that this should have been in my possession 6 days previous to this which shows again shockingly bad business. I then rang to try and discuss this mistake with rac and to try an find out what my apparent 3 red strikes were for and they would not give me an answer an the man who answered the phone had no idea about some of the basic questions I was asking him about the company such as there terms and regulations. Therefor if you are getting an insurance I cannot recommend highly enough that you do not chose to go with rac as you will be wasting your time an money.”

Helpful Report

Posted 5 years ago

“Called RAC, car would not start. Technician arrived did not run a diagnostic. Took air filter apart spray quick start in and asked me to turn the engine over. Still would not start. Keep turning it over he said until the battery was dead. He connected a power pack and told me to continue for 30 seconds or so. That abruptly said stop. I hot out of the car and asked what is that burning smell, he said it's where the air filter is disconnected. In fact it was the starting motor burning out which he obviously new hence the abrupt stop instruction. He then ran a diagnostic and could find no fault. He decided to tow me to a garage, then smashed the front of my car in with the tow bar, by turing left before the car had started to roll. He then told to call customer services and they would sort out the damage. I contacted RAC and it will take 20 days for them to get in touch with regards to their incompetent technician and him wrecking my car. NEVER AGAIN GREEN FLAG next time.”

Helpful Report

Posted 5 years ago

“My car couldn't start, called RAC at 16.45 as was starting work at 19.00,they promised to be there in 4hrs.had to call my manager that I will be late coz of breakdown but will be there 20.30.Till 21.00 there were nowhere to be seen ,called to find out what was happening, surprisingly was told I should wait till 23.30hrs had no option but to call at work to let them know I can't make it and also cancelled with RAC .I now believe they are the worst to deal with. 0 review.”

Helpful Report

Posted 5 years ago

“If there was an option for 0 I would have used that! Too long a saga to go into, just to say they left us in the middle of nowhere for 10 hours, no food, drink or toilet facilities, no heating and no engine to charge our phones which we’re running low due to the fact we had to keep contacting them.. finally got picked up, not by the RAC didn’t actually see them at all! But by a garage they use, I spent my journey home sitting next to a drivers quilt and pillow!! Lovely then they charged us another £96 to transfer vehicle to a garage. Contacted customer care complete joke!! Needless to say the response was to the effect they don’t guarantee attendance times, they were busier than expected August, not bad weather, 7pm first call to them not a busy time of day! Collection 5am! So we address the issues of a 10hr wait, the fact we had work the next day, not having slept for 24 hrs. But hey feedback was relayed to the relevant managers, and nothing done. Well done you! I just wish I’d read reviews before signing with you! Stay away people do not go anywhere near this company.”

Helpful Report

Posted 5 years ago

“Do not trust these fools.I bought a battery on line and when the movie firing driver came he says it’s a wrong battery and said I had to ring them to sort it out and put a new job in even though he had a correct battery in his van.Ive been timing them all day and couldn’t get trough.I sent email after email but no reply.They left me with a car that won’t start for days and still waiting for reply.Unacceptable .Will never use again .”

Helpful Report

Posted 5 years ago

“IF I COULD RATE THEM ANY LOWER I WOULD. THE RAC ARE THE SINGLE WORST COMPANY THAT I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. THEY HAVE EXTORTED MONEY FROM ME (£300 FOR A SINGLE CAR BATTERY) HIDING BEHIND THEIR SELF-SERVING POLICY LOOPHOLES THEY DON’T EVEN KNOW THEIR OWN PROCESSES OR POLICIES. THEY WERE THREE HOURS LATER THAN THEY SAID THEY’D BE. THEIR PATROL MAN WAD RUDE AND HAD AN ‘I DON’T CARE’ APPROACH. HE ALSO PUT ME ON SPEAKERPHONE, TURNED THE ENGINE OFF, AND OPENED HIS VAN DOORS SO THAT ALL NEIGHBOURS WOULD HEAR THE ARGUMENT HE WAS GEARING UP FOR, (WHICH DIDN’T HAPPEN). VERY UNPROFESSIONAL. THEY HAVE BEEN INCONSISTENT AND RUDE WITH THEIR CUSTOMER SERVICE, THROUGHOUT. THEY HAVE BEEN VERY QUICK TO HAND MY COMPLAINT OFF TO THE OMBUDSMAN, WITHOUT DEALING WITH IT PROPERLY. THEY CLEARLY DO NOT CARE AT ALL, ONCE THEY HAVE YOUR MONEY THEY DO NOT GIVE A DAMN. ROBDOGS.”

Helpful Report

Posted 5 years ago

“Absolute joke of a company . Sent proof of no claims within 14 day period they didn’t upload it to the policy. They then sent an email saying policy cancelled followed by an email saying we were insured. We telephoned for clarity only to find out we’re not insured and they can’t change “ the system “ and policy will now be £500 more expensive !”

Helpful Report

Posted 5 years ago

“Should be a zero but no option for that. Was told 45 minutes... Sat for 3 hours on the side of a motorway in the dark without working hazard lights. customer service was useless and uncaring.....”

Helpful Report

Posted 5 years ago

“Motorcycle broke down in central london. Was promised help within 3 hrs they then took £100 and did not call me for an hour at the 4 th hour I called them and they told me they could not get hold of thier rescue vehicle. I then waited another half an hour and called then as they didn’t call me at all. Then then told me it would be another 4-5 hours which I could t believe. The call centre in Birmingham is a complete joke, the tweens manning the phones wouldn’t know Empathy if they could spell it. Complete joke who just target you for extra cash. If you ride a bike in london and think you can rely on what was once known as the royal automotive company and is now known as Right ARS. Cnts. Not only are they less than helpful they find it funny and take no responsibility. Jokers, they can keep there diverse call centre, I will use a call centre that speak the queens English not back yard Brummy grime slang”

Helpful Report

Posted 5 years ago

“This disgrace of a company left me stranded for 7 1/2 hours with my baby in the car! Absolutely disgusted”

Helpful Report

Posted 5 years ago

“I would honestly give them 0 stars if it was an option! I received terrible customer service from RAC after breaking down in a terrifying situation. Monday the 9th of March 2020 at approx 7.30pm my car very suddenly broke down out of nowhere whilst I was in the middle lane of a very very busy roundabout. First and foremost I contacted the police to inform them of the situation as I was in immediate danger. Got through to RAC after and explained the situation to them, whilst I was in flood of tears may I add. I was very stressed and very aware of the real danger I was in, being trapped in my car in the middle of a very busy roundabout. The operator was not compassionate in the slightest and told me I would be waiting 3 hours for someone to come out and assist me. I’m sorry but are you kidding me? 3 hours when in immediate danger? How can you justify that. However I had to accept it whilst thinking surely they aren’t really going to take that long. 3 hours came and went and no sign of rescue. I phone back to be told that I was going to be waiting another hour as the mechanic was on another job not too far away from me. Well I thought at least he’s not far. Another hour came and went and still nothing. I phoned back to be told there was nothing on the system for someone being assigned to my job, they would need to phone me back. Needless so say I was not happy. Finally at 00:10 I received a phone call from the RAC mechanic to say he was almost here. Nearly 5 hours later! The mechanic informed me he didn’t receive my job until 23:50 which he showed me on his system. He informed me I was put down very low on the list and I was non emergent. I’m sorry but on what planet was I a non emergent case? I was stranded at a very busy roundabout on my own for almost 5 hours! This is beyond unacceptable! I should have never been put down as non emergent and I’m furious that they did that. How can that be justified?! I never want to be put in that position and made to feel that way ever again. I really hope no one else is ever in that situation. It was horrible, unnecessary and completely unacceptable and in forgivable. I sincerely hope you take this further, as no one should be treated this way. AVOID this company AT ALL COSTS!!”

Helpful Report

Posted 5 years ago

“Greatest scam ever, been with them over 2 years never made a claim. Sent me a rescue driver who tried to connect me to a local tyre fitter who was charging me £180 minmum but said it could be higher depending on the type of tyre I needed. Tried to convince the customer service that the puncture I had wasn't recoverable. Customer service told him to get me a quote he told the quote was higher. I was better off having the local tyre fitter come out. As I was looking at paying RAC another £200 to be recovered and I would still have to pay for the tyre regardless. Was very upset and I asked him to live. Called RAC, they sent me a recovery after another 3 hours wait plus the 2 and half. Recovery driver told me this is a trick rac has got down their sleeves especially with tyres. They tell their rescue van drivers to come with every excuse of making sure that they get extra money by selling other service like tyre fitting or rescuing. Its scam wouldn't go near them. Ever again. Just a brand name but rubbish service. Imagine living a vulnerable woman with children on the for 5 hours.”

Helpful Report

Posted 5 years ago

“Called at 8pm they arrived at 5am and towed us at 8.30am, we were st the 02 arena car park when we noticed a minor water leak but we were 100 miles from home so didn't want to risk breaking the car all together, the man arrived I explained the issue and asked for some rad seal he insisted there was no leak (there certainly was) then ran the car with the coolant cap off until it boiled over then diagnosed it as water pump or head gasket (which it probably was after he boiled it) by the time he was finished with it we would've been better off driving home as it probably would've done less damage than the man who the RAC sent out, when he showed up his manner was rude, he was smoking and asked for cigarettes he could barely speak english and I'm certain that he was not a trained mechanic, it was 5 in the morning and we had to put faith in this total idiot, shame on you RAC I will be joining the AA instead”

Helpful Report

Posted 5 years ago

“Just a flat battery. I needed to pick up my elderly parents from Luton Airport. I made the call at 2.30pm. Lots of excuses why there were delays. They finally came at 8pm. Avoid the RAC they are a complete waste of time.”

Helpful Report

Posted 5 years ago

“First time using RAC. Got full cover 7 Hours for a home start call out Totally unacceptable The policy seems to be start with a 90 minute estimate and then fobb the member off constantly until someone is actually able to attend. Appalling Never again will I use the RAC and I will make it my mission to tell others”

Helpful Report

Posted 5 years ago

“Absolute joke. 5 hours wait first day was told it was fixed. Went to go out next day still nothing waited all day with numerous phone calls to them. Was on phone to them from 2 to 11pm being told tow truck coming. Never turned up. Had to phone next day as they promised would be here for 12 and still nothing. Finally subbed it out to proper recovery service and got towed. We were fed a load of lies and fobbed off over and over. Part of our service agreement when we bought the car. Definately wouldn't renew with them.”

Helpful Report

Posted 5 years ago

“Just read the other reviews...!! Shocking - they overcharge for car insurance too, then when you want to leave charge you random amounts without informing you first. I was quoted £55 to cancel my insurance with them, plus a £9.50 odd additional charge, which I begrudgingly accepted, seeing as I'd already just paid the monthly charge a couple of days ago - only to find a random £20 charge come out of my old bank account about a month later..! I'm calling them tomorrow to challenge it, but doubt they'll help me with it. unbelievable. I know we're all over the barrel with insurance companies, but to just charge people without telling them why is a joke. Also, their road side assistance service is also a total joke too - 4hrs to come and deal with a breakdown, while the AA were there in 10mins and fixed the issue for my other half. DONT GO NEAR THIS ORGANISATION - JUST DON'T.”

Helpful Report

Posted 5 years ago

RAC is rated 1.4 based on 3,058 reviews