Name: RAC
Rating: 1.43

“Called at 8pm they arrived at 5am and towed us at 8.30am, we were st the 02 arena car park when we noticed a minor water leak but we were 100 miles from home so didn't want to risk breaking the car all together, the man arrived I explained the issue and asked for some rad seal he insisted there was no leak (there certainly was) then ran the car with the coolant cap off until it boiled over then diagnosed it as water pump or head gasket (which it probably was after he boiled it) by the time he was finished with it we would've been better off driving home as it probably would've done less damage than the man who the RAC sent out, when he showed up his manner was rude, he was smoking and asked for cigarettes he could barely speak english and I'm certain that he was not a trained mechanic, it was 5 in the morning and we had to put faith in this total idiot, shame on you RAC I will be joining the AA instead”

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Posted 5 years ago

“Just a flat battery. I needed to pick up my elderly parents from Luton Airport. I made the call at 2.30pm. Lots of excuses why there were delays. They finally came at 8pm. Avoid the RAC they are a complete waste of time.”

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Posted 5 years ago

“First time using RAC. Got full cover 7 Hours for a home start call out Totally unacceptable The policy seems to be start with a 90 minute estimate and then fobb the member off constantly until someone is actually able to attend. Appalling Never again will I use the RAC and I will make it my mission to tell others”

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Posted 5 years ago

“Absolute joke. 5 hours wait first day was told it was fixed. Went to go out next day still nothing waited all day with numerous phone calls to them. Was on phone to them from 2 to 11pm being told tow truck coming. Never turned up. Had to phone next day as they promised would be here for 12 and still nothing. Finally subbed it out to proper recovery service and got towed. We were fed a load of lies and fobbed off over and over. Part of our service agreement when we bought the car. Definately wouldn't renew with them.”

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Posted 5 years ago

“Just read the other reviews...!! Shocking - they overcharge for car insurance too, then when you want to leave charge you random amounts without informing you first. I was quoted £55 to cancel my insurance with them, plus a £9.50 odd additional charge, which I begrudgingly accepted, seeing as I'd already just paid the monthly charge a couple of days ago - only to find a random £20 charge come out of my old bank account about a month later..! I'm calling them tomorrow to challenge it, but doubt they'll help me with it. unbelievable. I know we're all over the barrel with insurance companies, but to just charge people without telling them why is a joke. Also, their road side assistance service is also a total joke too - 4hrs to come and deal with a breakdown, while the AA were there in 10mins and fixed the issue for my other half. DONT GO NEAR THIS ORGANISATION - JUST DON'T.”

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Posted 5 years ago

“21 hours to recover a vehicle 100 miles The rear air suspension failed on my Discovery one Monday evening, first of all I have to say this was NOT during the mayhem of an Easter bank holiday or during a once in a decade freak weather event, this was a normal Monday evening. I called in the problem at 6.50pm giving my exact location, nature of the fault, vehicle details and the fact I was towing a trailer, I was given a response time of approx 21/2 to 3 hours. after 3 hours I phoned and was informed it would be another 45 minutes, an hour later it was still going to be another 45 minutes, and yet again in another hour it was, yes you've guessed it, still going to be 45minutes, now at no point did anyone from the RAC contact me to tell me of the delay or give an explanation. At 1.00am Tuesday morning a contract recovery vehicle turned up, but on seeing the trailer, said he wasn't being paid to recover that, so got in his truck and left. At 2.30am a second recovery vehicle arrives and informs me his depot is only 5 miles from my location, and can't understand why he wasn't called first, however his hours at this point are nearly up, so the RAC have instructed him to take me to a motorway services some 50 miles or so away, where I shall be transferred to another contractor for the rest of the journey, unfortunately that would not be until 8.30am when the next shift takes over. By 9.00am nothing has happened, so I call the RAC who inform me someone is on the way, which turns out to be a driver who has no license to tow a trailer, now, to keep this as short as possible this happened yet again with the next contractor hired to do the job, finally at 2.15pm Tuesday a suitable vehicle and driver arrives and I eventually get home at 4.00pm Tuesday just over 21 hours since I fist called the breakdown in. At no point in the first 17 hours of all this, did anyone from the RAC contact me, despite numerous apologies and promises and assurances that someone would do so. Now you would expect that a customer phoning up after 17 hours waiting, someone would make damn sure it was sorted. But still the blundering goes on. I made numerous attempts to speak to a supervisor/manager,only to be told they do not come to the phone, but would call me back. And I am still waiting for that call. In the end I phoned customer services who reluctantly got involved. I have been a member of the RAC for 16 years ( there won't be a 17th) and have to say in that time this company has nosedived, they may be able to attend minor breakdowns, but if you need recovery, their set up is woefully inadequate, which is saying something for a company whose core business is roadside rescue and recovery I could find in this experience no redeeming features, the experience with the call centre can only be described as appalling, thier apologies as empty as thier promises to call back, a management team not prepared to speak to customers, and a heavy reliance on contractors some of which were were obviously not up to the standard. Bizarrely enough whilst waiting at the motorway services 2 AA recovery trucks arrived together to recover 2 vehicles parked near me, I was talking to the AA man who was astounded at how long I had been there, 17 hours at this point, but he asked me, when was the last time I saw a recovery truck painted up in RAC livery, that got me thinking, I don't think I have seen one for years, And here lies the problem, despite being one of the most expensive road rescue companies, there would appear to be a complete lack of investment, call centre staff who would appear to be very poorly trained led by managers who would appear to be incompetent or just plain don't give a stuff. This is a company in crisis and most certainly a very very long way from what is was 16 years ago. Mistakes happen and I accept that, but this is so much more than a mistake, this was a systemic and repetitive failure at every single level, and as such, can no longer be relied upon when you most need them. I have posted a photo of my silver Discovery surrounded by AA recovery vehicles whilst still waiting for the RAC”

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Posted 5 years ago

“Car took 5 days to be recovered. Wrong recovery vehicles sent out very poor communication with RAC when problems. Totally incompetent”

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Posted 5 years ago

“Left me alone in the middle of nowhere for a total of 6 hours. Appalling service. Please don't not use RAC. They do not have the capacity to resolve all calls. Leading the them using contactors who do not up hold the standards expected from the RAC.”

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Posted 5 years ago

“Everything went wrong. Phoned at 12.15, still not resolved 41/2 hours later. The called me a taxi which did not turn up so I phoned the RAC back. They had booked the taxi for an hour and ten minutes after I spoke to them. It wasn’t going to arrive for another half an hour! After they didn’t make the first deadline they kept saying they were experiencing very high call volumes. I won’t be renewing with the RAC!”

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Posted 5 years ago

“Tried to contact them today what a nightmare”

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Posted 5 years ago

“Brokedowm on the motorway m4 at 1130 broken turbo finnaly recovered at 1830 six hours”

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Posted 5 years ago

“Please do not use the RAC Broke down today in Sheffield at 5pm phoned RAC was told they would be there for 6.30 it’s now 7pm and they are now saying it will be another hour before anyone will attend. Do not waste your money with them”

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Posted 5 years ago

“I am speaking on behalf of my daughter and grandson, this happened last night at 8.30 pm ,when this was reported they had broken down on the motorway 3miles of Tamworth service station journey to west Yorkshire they said at first they would be 45mins when this came and went after another phone call they would be another 90mins they said they had run out off man hours, what break down company says this they are supposed to be 24hr recovery, they then said if you had broken down in the afternoon it would have been better 😂now you have to time yourself when you break down, it was a recovery as was asked for as the alternator had gone, so 11.15pm they sent a roadside repair, which obviously that's not what was needed, he then did manage to tow them to McDonald's 10miles away so they then had to wait till 2.30 am for another tow truck to come , they eventually got home at 4.50am what a joke RAC you will definitely not be recommended 👎”

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Posted 5 years ago

“Appalling service for a National Company. I was mis-sold a battery by the RAC which did not solve the fault on my vehicle. After getting the vehicle fault fixed and the original battery put back on the vehicle I attempted to get a refund on the mis-sold battery. After a month of dealing with the most incompetent customer service team I have ever dealt with, the RAC refused to give a refund and I now have a brand new battery which is not required sitting in my garage gathering dust. How a National Company gets away with this, I do not know. This was my first year of membership with the RAC after being a member of the AA for over a decade. The AA are in a different league and I now have cancelled my RAC membership to rejoin the AA.”

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Posted 5 years ago

“Appalling service for a National Company. I was mis-sold a battery by the RAC which did not solve the fault on my vehicle. After getting the vehicle fault fixed and the original battery put back on the vehicle I attempted to get a refund on the mis-sold battery. After a month of dealing with the most incompetent customer service team I have ever dealt with, the RAC refused to give a refund and I now have a brand new battery which is not required sitting in my garage gathering dust. How a National Company gets away with this, I do not know. This was my first year of membership with the RAC after being a member of the AA for over a decade. The AA are in a different league and I now have cancelled my RAC membership to rejoin the AA.”

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Posted 5 years ago

“Very poor. Called them out to a flat tyre as I couldnt get the wheel nuts off with the VW brace as they were on so tight... Was a 3 hour wait in freezing conditions and all that for an 5 minute easy job. Will be cancelling asap”

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Posted 5 years ago

“The worst ever service. Broke down in the centre of Birmingham city nothing more than a flat battery. They came out 23 yes twenty three hours later. One patrolman turned up first and left because i did not answer my phone quick enough. He was also very racist and rude and abrubt. Many calls later at least 15 they turned up. At one point one of them told me go ask around see if you can get any jump leads. Logged complaint and after 4 months no reply and you cannot call them you have to do it online only and they never reply. They are the most arrogant company you can ever deal with and nothing more than a bunch of bullies. I hope that they get brought by someone who gets rid of all the arrogant people who run this circus. Oh yes just in case I forgot to mention this is my 27 yes twenty seven years of membership with max 3calls”

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Posted 5 years ago

“Please never join awful been a member for years the first time I needed them called they said they’d arrive after 90 mins never did after 5 calls they arrived 20 hours later”

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Posted 5 years ago

“Please don't use RAC , I waited 5 hour , 3 hour respectively in different service . There are other services more cheaper and you will get same level of service”

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Posted 5 years ago

“Over 7 hour waiting in freezing conditions. They never called me with updates. No texts. Worst experience ever. Avoid.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

RAC Reviews