RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,010 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,010 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst breakdown cover in UK. I have been let down by RAC several times.”

Helpful Report

Posted 2 years ago

“The RAC failed to respond to a breakdown for 16 hours and 22 minutes. Their communication with me included multiple lies which resulted in me staying with my car from 7pm-1am and then getting a taxi home. I was then required to chase them at 5am for delivery of my vehicle home which also did not happen. This resulted in me having 2-3 hours sleep only, meant that I could not work the following day and then ruined my weekend away as I was still catching up with lost sleep. I tried to address this with the RAC but they refused to escalate my complaint to their management team or to compensate me for this appalling service and loss of earnings. I also received a parking ticket which they stated they would resolve and did not which meant I had to spend more of my time resolving.”

Helpful Report

Posted 2 years ago

“Poor service..blanket response of 4 hour wait for call out”

Helpful Report

Posted 2 years ago

“Very high cost, not helpful, waste time and money. End December I going with someone else. Never again will use them”

Helpful Report

Posted 2 years ago

“Car broke down 9pm on Sunday evening on dual carriage by Bangor North Wales, clutch gone, RAC left me a 51 year old woman with disabilities on my own on side of dual carriageway throughout the night in the cold, dark, rain and I had no coat, drink or food. I rang 9pm took 30 mins to speak to a person who said to get out of car and go behind crash barrier and wait (there's was a 6ft chain fence on other side so was stuck between crash barrier and fence so nowhere to sit safely) told I'd get updates via phone, first said wait will be up to 240 mins which was enough of a joke, 2nd said another extra 30 mins delay, I rang several times couldn't always get through, when I did at at 11pm, 1am, 2am they said they were getting someone out to me, 1am was told priority team would ring me back straight away, I was crying and feeling very vulnerable and terrified and unwell & they knew that as I kept telling them but made no difference, they didn't call back straight away I rang back over hour later to be told the same, they rang 3 hours 15 mins later at 5.15am they told me it wouldn't be until 7.30am before they could get to me, I was beyond traumatised by then and asked why I couldn't go home and they pick my car up, to which they eventually agreed. I left at 6am so was there 9 hours and throughout the night on my own which was terrifying. Thought that was bad enough until recovery truck rang at 7.15 am and told me they knew they couldn't come out and job was offered to a partner agency before midnight who refused it, so they knew no one was coming out until the next morning at 7am shift, so they left me there all night knowing that, anything could have happened to me!! they could have sent me home in a taxi or asked me if someone could come get instead of robbing me off thinking they were coming!!! They also sent wrong truck out so didn't pick it up until 10am and took to a local garage near me, who turned out couldn't do the job and the RAC then refused to move it to another garage as where it was taken to wasn't one of their recommended garages, had I known that is have asked for a recommended garage! They refused to move it unless I paid the extra ridiculous cost even after the appalling service they provided!!! No, they're not getting any more money out of me. Beyond appalling service, disgusting, and when I tried to complain was fobbed off with several numbers I kept ringing to be eventually told there's no number to call to speak to a real person in customer services about my complaint or if someone could override charging me to move my car, it can only be done via email, unbelievable!!! If I could put zero stars I would, no actually is give you minus if possible!!! Worst customer service ever and I am going to put complain in and report to ombudsmen.”

Helpful Report

Posted 2 years ago

“Broke down 7.00am still waiting to be recovered 2.30pm would not recommend RAC to anyone”

Helpful Report

Posted 2 years ago

“We unfortunately broke down on Sunday 14th August, we managed to pull over in a service station on the A40 northbound. After a five hour wait (apparently the rac man went to the wrong service station) another RAC driver Gary 3177 who had just completed another job came over to see if we ok. He called our insurers again and within 1 hour an engineer was on site, Gary remained with us and then took us on part 1 of our pick up journey as far as he could take us within his boundaries, he gave us a list of garages local to our holiday destination and set up the next pick up truck to take us to our destination. Gary 3177 certainly went above and beyond in his customer service. A huge thank you and well done goes out to him.”

Helpful Report

Posted 2 years ago

“I am absolutely disappointed with RAC Warranty for the poor service they provided me with. I have been paying £260 for gold parts and labour warranty ever since i bought my Toyota Verso and i required a replacement for driveshaft which snapped. My warranty policy covered these components and therefore i had to get the diagnostics done from the local garage (which took 3 days). My warranty claim was declined due to corrosion which is a blatant lie and poor excuse. Therefore, an independent assessment was also carried out too which still declined. Despite my financial contribution, my warranty came of no use and i feel like RAC warranty are just greedy thieves just trying to grab money and offer false promises to hard working individuals who remain honest. I hope RAC warranty closes down very soon because i have recommended all my friends and families to stay away from these criminals. I have cancelled my direct debit and sincerely hope that RAC warranty will realise how much they have made people suffer.”

Helpful Report

Posted 2 years ago

“On Wednesday the 3rd August we broke down on side of A1 near Berwick upon tweed at 4.45 . Call RAC after one hour a patrol man rang to and he said we were to big for him to recover (an evoque )so he would organise a recovery ,by 10 I still was wait so got put though to their Specialist team , my wife has MS and was having problems , at 11.30 a taxi turned up for her to take her to safety . I waited with vehicle and at 1.30 am a man with a trailer turned up saying he had only been given job an hour before , so I was left at road side for over 9 hours most of it with my disabled wife . Absolutely disgusting”

Helpful Report

Posted 2 years ago

“Left for 30 hours without being recovered. Ended up getting a garage to come out to us so the repairs could be done. Only given 1 star because that’s the lowest and you can’t give a “0”. Avoid.”

Helpful Report

Posted 3 years ago

“We have been with RAC for many years, awful company awful service. It's con company. I never recommend them to anyone. I am done with them”

Helpful Report

Posted 3 years ago

“I am not a member. On 12.06.2022 my car got broken and I had to call RAC recovery car. I paid by card during the conversation and I didn't received any bill/breakdown raport. Since 16th of June I have been sending emails with requests but without response. Since 12th of July I started calling. I was promised twice that in next 10-15 minutes I will receive what I am begging for but, again, I have nothing. Yesterday, 15th of August I had another conversation with customer service and with tons of "sorry's" I've been promised again that my problem WILL be sorted ASAP. Nothing happened again. I have big one question. Is sending breakdown report to much to do for RAC customer service or customer service completely don't care about customers?”

Helpful Report

Posted 3 years ago

“Atrocious! 23 long hours waiting for recovery with my 4 year old twins in the vehicle. Taxi’s dispatched from closed depo’s! Allocated recovery vehicles diverted, stood down and cancelled off my job! Assigned drivers then needing 2 hour Taco breaks! Absolutely no explanation. No offer of compensation. A half hearted apology from a nicely air conditioned office where the operator was sat safely and away from danger! My car broke down at 3.30pm on Saturday and myself and my children didn’t get back home until 2.30pm on Sunday! Never experienced such a catalogue of errors in all my life! Complete embarrassment and utter disgrace!”

Helpful Report

Posted 3 years ago

“RAC you have excelled in absolutely appalling customer care. Your company has completely & utterly continuously let us down. We broke down on Saturday afternoon. Our vehicle was taken and we were left stranded at a service station for 6 hours on one of the hottest days of the year with 3 young children & no belongings. We were told a hire car company would be in touch and we would be able to collect our belongings from our vehicle that was being towed to a Nottingham garage. During that time we had absolutely no communication from the RAC or partner companies. No b&bs or taxis were available to us. Our children who were hot and exhausted slept on benches and our youngest was wet and had no change of clothes. Luckily we managed to get ourselves to Liverpool. We were left a further 13 hours without any onward travel arrangements, even though I pay a premium for the service. We finally got home 23 hours later! I've spent almost a total of 3 and a half hours on the phone with the RAC. Today I should be celebrating my sons 4th birthday. Instead I'm trying to find out where my vehicle is and why it isn't in Nottingham & how I can get all our personal belongings back to us including passports and medication. I want people to share this so that no other young family has to experience it. I can not believe a company as big as the RAC can treat people like this. I am so upset, disappointed and angry. I've cried and pleaded on the phoned, I've emailed and I've fb messaged. Maybe just maybe someone @RAC will actually do what they say and call me back to help! #racbreakdown #badcustomerservice #letdown #help”

Helpful Report

Posted 3 years ago

“This is 1 of the 1 bad breakdown company in uk been waiting for 10 hours with no father update and really rude staff my car reg W9SYR”

Helpful Report

Posted 3 years ago

“Great service sorted my issue out . Well clued up cracking on in 34c.”

Helpful Report

Posted 3 years ago

“Where do I start?..... Complete waste of time and thieves..... I broke down 70 plus miles from home with 2 other passengers one being my autistic son. I couldn't get hold of my local garage for a recovery so was forced to join the RAC. At first it was great as they said that if I joined I would get FULL member benefits straight away. And after I explained my car issues, that the clutch had broke he said to me that they WOULD get me home. At no point did the guy on the phone say that as a new member I would only get a 10 mile tow to a local garage..... And I had paid £165 plus a month membership fee for someone to turn up in extreme heat to tell me oh your car is broke...... seriously!? He then told me that I was not going to get full membership help as I oy just joined up. So I was stuck 70 plus miles from home with now not enough money to pay for another recovery to come get my car. And we had now a choice, eat and drink or try to get a taxi home. The taxi cost £106 and now I have nothing for food etc the following week and no way of now getting to my car and even getting it towed back home cos they won't refund me until I make a complaint. So I cannot work now nor attend hospital appointments cos they have lied to me about the membership and will not refund me. Avoid these like the plague”

Helpful Report

Posted 3 years ago

“13 hours to respond to a call out logged at 5pm. Lone female, 70 miles from home.in the middle of nowhere. had to get husband to drive and get me and take me home after waiting until 12.30am, only to have to drive back to vehicle at 6am following call from tow truck driver. Appalling as you can’t easily get through by phone, fobbed off at every point. Avoid at all costs!”

Helpful Report

Posted 3 years ago

“I’m still on M25from 14:00PM until now that’s a 5 hour and they just call me to inform me I have to wait between 90 min and 3 hours until someone can pick up the vehicle.Worst company I ever paid to have recovery insurance”

Helpful Report

Posted 3 years ago

“Pathetic 6 hours in 40 degree heat waiting, and returned again being told 180 minutes which again turned into another 6 hour wait in 40 degree heat. I will write on every review site about this poor company and will inform everyone I can not to use them. If there is high demand have more engineers!?”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 3,010 reviews