RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,134 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,134 reviews

Customer Service
Communication Channels	Telephone, Email

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting after 3.5 hours. Rang at 8.30 in the evening in a city centre. Can’t even get through to call centre now”

Helpful Report

Posted 3 years ago

“Awful no notice when coming or anything waiting 9 hours nothing”

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Posted 3 years ago

“Very bad service don't recommend Take 270 Minutes and after call need to waiting more in total 10 hours waiting for recovery......”

Helpful Report

Posted 3 years ago

“Called for help for a flat battery while parked in a megastore car park. Not easy to contact .Text Confirmed expected arrival in 270 minutes . My only other call few years last ago they came in few days. Now I am back with my old service provider ,their major competitor I had been with for more than 3 decades with brilliant service standards.”

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Posted 3 years ago

“Absolutely disgusting service, rude workers and took 4 hours to come to me, then refused to tow me after promising they would. Refused refund for shocking service and disgusting customer service response”

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Posted 3 years ago

“I had a fault in my car whilst driving to work on Friday night. I called the RAC ,about an hour later, l had David Cosby turned up. He went above and beyond to resolve my issue and he did. Thought l was going to need a brand new car as l could not afford that at the moment. Thank you so much David Cosby. You worked so hard in that cold to get my car fixed for me. Appreciate you greatly.”

Helpful Report

Posted 3 years ago

“Waited 7 hours tonight in a freezing car, call yourselves a recovery service ! I am cancelling my membership Disgusting service”

Helpful Report

Posted 3 years ago

“I had to wait over twenty four hours for a RCA person to come to see my car, as it not work, when I called on Friday at 13:00 I had regular up date, then received a call at 16:30 hours Saying they were unable to come out would I mind if they could come tomorrow between 9:30 and 12 :00. I had to keep phoning and they comming around 16:30 hours.”

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Posted 3 years ago

“Been told have to wait at least three hours woman on my own and in a car park where you can’t park longer than two hours ! Never waited that long for breakdown”

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Posted 3 years ago

“I have never been so disgusted in my life. Waited 6HOURS and they still didn't turn up. This company is beyond appalling. I am a senior citizen with asthma and also had a 4 month old puppy in the car. This is December in the freezing cold and I rang them at 4pm when the power steering went on our mini. All they did was send text messages saying how busy they were, then our local recovery service would come out. I was still waiting at 10pm! I had to organise the local guys myself and pay for them. I'm taking this further, I'm a pensioner and sadly beleived my insurance company and their recovery team were reliable. Furious just isn't a strong enough word”

Helpful Report

Posted 3 years ago

“This is truly the worst breakdown service I’ve ever encountered. Because of a sticker on my fathers car, they deemed it a commercial vehicle, even tho its clearly a social and commuting vehicle!! (Vauxhall car) Then, left an elderly man after waiting HOURS in the freezing cold on a premium service, refusing to help him. Absolutely disgusted. NEVER USE THIS SERVICE!!”

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Posted 3 years ago

“Fantastic got to our car after shopping gave them a call they were with us in 10 mins The bloke was fantastic He told us exactly what was wrong without car fixed it and we were on our way within half an hour amazing service”

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Posted 3 years ago

“Still waiting 4 hours now also the customer service agent clearly lied to the police and said they did not know I was on the slipway of m20 junction 9 with no electric or ignition with 2 babies age 1 and 2 the police towed me to services where I am still”

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Posted 3 years ago

“Stranded for 5 hours and still no none has arrived. It’s the most pathetic service I have ever experienced in my life. Should have stayed with AA.”

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Posted 3 years ago

“LEE AND CHRISTIAN ON TWO SEPARATE OCCASIONS GOT ME GOING WHEN MY KEY FOB WAS DEAD. ON MY OWN ELDERLY AND COULD NOT EVEN GET TO A GARAGE THEY KEPT ON TILL THAT ENGINE STARTED. THANK YOU!”

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Posted 3 years ago

“All I can say. Mechanics prefer to eat mc Donald’s and keep hands clean, didn’t want to work, only talk and complain. New customer just about to cancel policy as it’s a Complete fake and waste of money. They only want to change battery or so lip service. As a gas engineer boiler specialist myself these guys are a joke. Absolutely embarrassing and hiding behind 40 pages of t&cs”

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Posted 3 years ago

“Absolutely disgusting. What the hell do i pay personal cover for per year? They refused to come out to me when i was broken down in a dangerous place without police. Hence ringing the police twice and they never came! So i was stuck for hours and hours as a woman in the middle of Birmingham in the dark of a night in the pouring rain!! And they wouldnt help me. Im Absolutely discusted with RAC service. Should be embarrassed to call yourself a breakdown service. I just thank god i did not have my 3 young children in the car. Thanks for nothing.”

Helpful Report

Posted 3 years ago

“Terrible experience with a fleet policy waiting 6 days to recover a van from East cornwall to Plymouth on another call charged us 320 pounds for a battery but a genuine merc one is half that cost problem being next day it would not start as flat again due to a broken terminal on alt we actually called the aa out to repair it who also found lose battery terminals this is just a small amount .shame on u rac”

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Posted 3 years ago

“Well what can i say …..why isn’t there a selection for 0 stars ? 6 days of absolute headache and stress. My van took 6 days to get from the breakdown location to being delivered to my requested garage. Ive had no updates or callbacks just constantly told lies for 6 days from RAC and the 3rd party recovery company. My driver was waiting for 10 hours on the first day and then another 10 hours the second day and then had to leave the van with a note on it with a key. RAC are supposed to recovery your vehicle and help you not cause you more stress . Customer services have offered £60 compensation for my work van being off the road for 6 days and now its missed the booking at the garage so god knows when i will get the van fixed now . All because of RAC and there poor selection of 3rd party contractors. Good luck if you choose this company. I pay this company £2000 a year for buisness cover and this is the service i get . Absolute disgraceful even the call agents were agreeing.”

Helpful Report

Posted 3 years ago

“I rang Rac last night at 7pm (half hour wait)after my car not starting in a carpark, to then have a text message after the phone call that someone will arrive within 270mins!!! Rang several times to be told someone was coming with no eta. Then text after text then on the last text Sorry we have passed we’re sending a trusted partner out!! 3am I rescue came. Lovely old man from I rescue not RAC towed me back to my house explaining how the job got subbed out. The service from RAC is shambles and disgusting. Next time I’ll ring I rescue direct!!”

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Posted 3 years ago

RAC is rated 1.4 based on 3,134 reviews