“I ordered 4 super dry jackets received them 5 days later was terrified after I’d read all reviews as they seemed so bad but I certainly didn’t have a problem I was given tracking number and could see each day when It would be in transit I’m delighted”
“I bought a £99 work bag and then read all the terrible reviews so was a bit anxious that I'd been ripped off but the bag arrived the next day and seems to be the genuine article so I have no complaints at all.”
“I bought sunglasses using Secretsales website and had delivery from a third party. I have returned the sunglasses and now having difficulties getting my refund. All communication is through Secretsales to the third party. Its now over 3 weeks of emails and still no refund. Its now getting ridiculous dealing with Secretsales.”
“Customer service poor. When the item didn't arrive on schedule, they'd taken payment yet Royal Mail Track and Trace was still saying it was waiting to receive it I emailed CS. They replied, apologised and said they would contact the supplier and come back to me. Since then, silence. I sent another 4 emails following up. The 'we're here for you' link in their email boilerplate is broken. Webchat just loops back to my order. Messenger link wants you to download an app and I really don't want to waste data and sharey personal info with another company just to be able to query and order. Item eventually did arrive but quality not great. Only not returning it as can't face even more hassle from them.”
“Swift at taking your money but slow at returning it. Returned a very expensive pair of shoes 13 days ago but still not received a refund or any notifications of its progress. Rang up customer services to complain and the adviser was confrontational and snappy and she audibly sighed! No help whatsoever. Will ring again tomorrow when I’ve calmed down 😂. The result of my negative customer experience is that I will tell my friends, family and anyone else who is listening to avoid Secret Sales.”
“I have ordered but the quality is cheap I want to return, please could you tell me girls: Joanna, Tessa if they returned the money. I already ask someone from their chat and said to me that the refund takes 10 days? Do you get the money back?”
“Ordered some Fitflop shoes from here- waited over a month for a delivery-by which time we were on holiday-but then they only give you two weeks to return-and you have to pay 3.50 to return!!”
“I ordered and paid for boots on 4th September. Should have received these on 14th Sept. but still waiting. This company does not inform customers about delays. I have had to constantly chase them up. Now being told the boots should be despatched on 22nd Sept.
I love their website, but not their customer service or delivery - should that be non-delivery!”
“re advertised as 81%; 78%; 74% etc cheaper than RRP. It wasn't until the items arrived that I actually looked them up, as I was excited by the saving, only to discover that they were all much more expensive than the RRP and I could have got the same products much cheaper had I got them from the high street. Surely this sort of misselling should not be permitted.”
“Had watch only £39.99 sais reduced from £240.00 antony Jones.its automatic so thought bargain,but once you took it off put it down stops in about 5 minutes, where I've had them before and shouldn't stop for at least two days cheap knock off screen front and back feels plastic, doesn't even fasten supposed to be owned buy two dodgy brothers who buy dodgy sh#t in bulk”
“SecuresenceGlobal's team responded promptly, conducting a detailed inquiry into my circumstances and creating a personalized strategy to recover my funds. Their proficiency in financial fraud and wide range of connections were impressive, providing me with confidence in their ability to manage complex cases effectively.”
“Never use the company again be warned everyone, ordered 6 pairs Mens shoes for a wedding party. Unsuitable so I returned all six pairs, I noticed they had refunded me for two so got on to customer service, what a joke no help at all, all they kept saying was that I only returned 4 pairs, but they only refunded for two anyway. Had to go through PayPal in the end and managed to get a refund, waited almost two weeks though waiting for secret sales to put there case forward but nothing. I will be getting in touch with trading standards as how many people have been ripped off?”
“I've purchased shoes from their website last month, but were not the quality I expected them to be (they seemed completely different to the converse I would normally buy locally). I've returned them on 26th of January, using their EVRI QR code, yet I still have not received my refund, it's been over 2 weeks! This is outrageous. Not only that they've kept the delivery cost, they also then charged me for creating a return label (I've never dealt with company who would do such thing), and now my refund is taking over 2 weeks! Stay away from that company, my money has been STOLEN.”
“This company does not do returns. Order at your own risk! I have ordered multiple times from them, I got the items I ordered but on two different occasions, I have tried to return two different orders and it has been impossible. I am no more ordering from them ever again. Trust is broken. What a shame!”
“I have not had my order can’t get a hold of them bought boots and a dress the dress came but the boots didn’t I have emailed them a few times nothing I paid 45 pounds for them I am not pleased about this”
“Ordered Toms boots and a Conka handbag. Lovely boots but far too small and the bag is awful quality and looks cheap (unlike other Conka bags I've bought elsewhere) Been trying to return since Christmas ! Returns portal DOES NOT WORK sent emails ,tried phone number,which doesn't work and I'm stuck with £88.99 worth of stuff which is no good to me ! I never had these problems before and have bought many things over the years so clearly something's changed ? And as usual it's always at the cost of the poor consumer. I'm so frustrated 🥴 and annoyed and will NOT be purchasing from here again.”
