“Misleading suggestions and recommendations leading me to purchase overpriced ticket. Trying to resell it but I don't think anyone wants it even for half the price. Exact location was not disclosed but they recommended me to purchase and saying amazing view only to discover that it was the last row in the theatre. What a joke! Not only that, the seat next to me is still available for less than half of the price. Customer service could not and did not do anything to rectify the matter.”
“Customer service terrible, first time purchasing from them and never again, the event was postponed since February and still they don’t want to refund my money. Don’t buy tickets from them, use Ticketmaster . 👎👎👎👎👎👎”
“bought tickets for april 4th moose game and never got my tickets, was promised a refund and never got it, SCAMMED ME, no wonder nobody uses this site anymore”
“I paid the for over priced parking but could not access the lot and had to find alternate parking...additional cost. Stubhub will not refund the money. The concert was great, ticket transaction was flawless.”
“es la peor plataforma por favor no se dejen estafar , compre unos boletos desde enero y estamos a menos de una semana del evento que es en abril y no me han entregado mis boletos y ellos tienen mi dinero desde enero estamos en abril ni dinero ni boletos y ellos quieren que me conforme con la garantia de fan que dice que si a lo ultimo no te dan tus boletos te dan otros o tu dinero que tarda entre 5 a 8 dias en que aparezca en tu cuenta ,es totalmente ilogico e injusto por favor no compren aqui , una pesadilla lidiar con estas personas que no son nada profesionales y no te dan solucion en nada repiten y repiten lo mismo que tienen hasta el dia del partido para saber que es lo que va a pasar y tu sin poder hacer planes por que si te regresan el dinero ya no puedes comoprar bolewtos con ese dinero por que tardan una semana completa despues del partido , ellos no apoyan al cliente minoriratio ellos apoyan a los clientes que les estan vendiendo los boletos en masa y que por supuesto son los que les dejan mas comisione pero los fans los que compramos los boletos para ver los eventos somos los importamtes por que nosotros somos los que pagamos los que gastamos y son a los que menos nos tienen en cuenta , asi que por favor si nos unimos nos vamos a hacer respetar , nos derben de tratar mejor por que si no compramos los partidos no se llenan y haber si siguen dejanos de lado”
“Beware! Purchased and paid for tickets for a show 5 months in advance. They told me 2 hours before the show that they can’t deliver my tickets. How in the world is this okay? Who pays for all the planning that went into getting ready for the show? Accommodations, car service, time off work, etc. stubhub concept is complete trash and I’m surprised they still exist. Will never use again and make sure to tell people never to use them. Customer service was useless, and did nothing but put me on hold and waste my time, all within two hours of the show.”
“i had a credit that was so old i forgot about it but stub hub applied it and reduced my payment by a third. the tickets were sent promptly and very conveniently. an A+ experience”
“I’ve had 10–15 successful transactions on StubHub, but this experience completely changed my perception of the platform.
A buyer had trouble scanning a ticket, but I responded within minutes and immediately tried to troubleshoot by calling and texting. The buyer never responded and instead purchased a replacement ticket. I contacted StubHub right away and was initially told the buyer should have contacted them before buying a new ticket.
After that, everything changed. I was then told I wasn’t even allowed to communicate with the buyer, which contradicts normal expectations and prior guidance. StubHub ultimately denied my payout and charged me an additional $43, without meaningfully considering the timeline or my efforts to resolve the issue.
What’s most frustrating is the inconsistency and lack of professionalism. I received conflicting explanations, was not allowed to escalate to a manager, and was given no real opportunity to present my case. Even attempts to provide feedback were ignored.
I understand enforcing policies, but the way this was handled shows a lack of fairness and accountability. Based on this experience, I would strongly caution others before using StubHub as a seller.”
“Excellent experience. StubHub is top in my opinion. My girlfriend and I had an excellent time. The only minor experience thing I would improve. I’d like to have all my passes in my Apple wallet.”
