“They didn't have the section that I purchased, so they offered 3 very fair options. We went with the upgraded seats for no additional cost, so we were only 10 rows from the stage. It was awesome!”
“Extremely disappointing and unacceptable experience with StubHub.
I purchased premium Golden tickets directly through the StubHub website. Not from an individual seller outside the platform. After purchase and after booking long haul flights, I was informed that my tickets were suddenly withdrawn because of an issue with the seller.
StubHub claims they cannot offer equivalent replacement tickets and only offer lower category cheaper seats. At the same time, the exact same Golden tickets are still clearly available on their own website for a higher price. This makes it very hard to believe that comparable tickets are not available. It looks like my valid tickets were cancelled so they can be resold at a higher price, while I am pushed to accept inferior seats.
Their guarantee promises equal or better replacement tickets. That promise is not being honored. I am being penalized as a customer even though I did nothing wrong and purchased in good faith through their platform.
Customer service keeps hiding behind system limitations and scripted responses instead of taking responsibility. For an international trip and a major concert, this level of insecurity and lack of fairness is unacceptable.
I would strongly advise anyone to think twice before using StubHub, especially for high value or once in a lifetime events. The risk is entirely pushed onto the customer while StubHub protects its own margins.”
“I wanted to take my son to go see supercross but buying tickets directly from them or on Ticketmaster were insanely expensive. Found StubHub and amazed on how fair the prices are on here! No brainer. No question to purchase the tickets. My new ticket go to!”
“It went well. I got what I needed. At one point on was asked to select my tickets after purchase and the link had a ton of ticket options. It was confusing. I aimed to get the ones I bought and seems I guessed correctly in the end.”
