“The venue needed the seats that were originally ordered several months ago. Stubhub and the venue gave us great upgrades for the inconvenience of having to switch. Great customer service and support.”
“I’m writing this to warn others.
Today I purchased two Premier League tickets through StubHub, paid full price, and for the second time I was scammed. I received no tickets, and no one answered the support number provided.
The exact same thing happened to me last year — the tickets were sold twice, and I ended up with nothing despite traveling all the way from Sweden with my son to watch the match. This year, the same scenario repeated itself.
This is unacceptable. No company should operate in a way where ordinary consumers are left unprotected and repeatedly misled. My son and I spent time, money, and long travel for this experience, only to be ignored by StubHub.
Thankfully, Fulham Ticket Office stepped in to help, and I have now filed a complaint against StubHub.
This was the last time. No one else should have to go through this.”
“Easy to find a great deal, and filter on the seats you want. App is super quick, responsive, and easy to use. Service is reliable, I’ve bought many tickets on StubHub and never had any issues.”
“I had used you guys to upgrade my seat to a closer seat for my concert and it did not disappoint! I had an amazing time and I will be back again I'm sure”
“I’m happy because I got the tickets. The way they are distributed however is problematic. I had to get them, then accept them from a third party, then go back and accept them again. It’s more of a hassle than anything. Maybe try to make it more simple? I don’t get tickets often and the process was confusing and the Q&A as well as help was not helpful. I had to look up how to do it with AI rather than your own assistance program. But I got the tickets in the end, so again, I’m happy. Also, it was a ‘no phone’ event, and you keep asking me for photos, maybe incorporate that into your auto emails? I dunno, I’m still happy. Thanks.”
“My experience with Stub Hub in acquiring tickets for an event as well as paid parking for it was a smooth process. My only issue with the process would be to have an additional email sent after purchase with details about the venue about policies and or a link to check reviews about traffic and parking in the area along with best arrival times to avoid being late. I had a fantastic time attending the event but traffic and parking was definitely an issue at the venue.”
