“StubHub would not allow me to sell my tickets. Their site said that I purchased my tickets through a 3rd party even though I didn’t. They wouldn’t let me sell the tickets through them without selecting a 3rd party, not StubHub. I have purchased many event tickets through them in the past but I will definitely not be using them again. $700 is too much to lose!”
“first time buying tickets on Stub Hub. It was super easy and it was cheaper than buying same tickets on other sites. The seats were awesome! Only issue I have was I wish it was clearer that the ticket price was USD. I was on StubHub.ca and choose the CDN dollars icon, I purchased the tickets for the seat I wanted(it was for Blue Jays game) and when i received the confirmation email the tickets were in UDS. Makes a big difference when you convert USD to CDN(yes I live in Ontario). I just wish it was clearer when purchasing them.”
“This is my 3rd time using StubHub. I haven't had any problems, the tickets to the events I choose are always cheaper than other sites and are easy to access. I will definitely continue using Stub Hub for future events.”
“Never got the tickets we paid $700 for. Ruined our evening at the least - and we weren’t the only ones. At least three other couples at our show did not get their tickets, purchased thru StubHub. So basically, what went wrong was - we used StubHub. Never again.”
“NEVER EVER EVER AGAIN WILL I BUY FROM STUBHUB!!! I ordered tickets and didn't need them. They do not cancel orders even if you just placed it 2minutes prior. I politely say, It took me months to get an English speaking individual who truly understood the simple need to resell them.
I felt rushed buying the tickets as they had a count down timer...overall experience Was AWEFUL!!!! Nice customer service, but they only know 3 answers.”
“I am overall happy with the ease and convience of Stubhub. What I found disappointing was paying over $30 for parking on the Stubhub site, showing up at the garage on the day, and seeing that they charged less than $15 for the day.”
“I listed my tickets on StubHub last night and they sold pretty quickly, I transferred the tickets over on AXS as soon as I got the buyers details. Then a few hours later I received an email saying they’ve sold again to a different buyer so I cancelled this as I only had the one pair of tickets. I spoke to ai chatbot and they said not to worry and someone will be in touch. I then had an email today saying I hadn’t contacted them and I have been charged £200. I called them as soon as I saw this email and they apologised said they would look into it and get back to me. I’ve just had an email saying that apparently I listed the tickets twice a few hours apart so I still have to pay a £200 penalty. 1. Why would I make a new listing for tickets I have already sold through them? 2. I don’t even get £200 from the original sale so I will be at a loss as I sold the tickets for a lot lower than face value as a change in circumstances means I cannot afford to keep them and attend. This now means I won’t get the original money and I won’t be able to afford food or bills the next few weeks.”
