“Stub hHub was AWESOME ! Had a convoluted need for ticket delivery, and the staff was attentive/precise. I received 4 tickets in time for our experience at “Les Miserables”.
John”
“There was an issue w me being sent different tickets than purchased. StubHub gave me other options and it was an easy fix. Great seats and a great show!”
“Drew Thomas show in Bridgeport ct was excellent . He is one of the best comedians I have ever seen . He met all the people in hallway and did pictures . Hrs a gentleman and a class act . I would see him again anywhere . The seats were excellent as well! Drew is fantastic .”
“Will never buy a ticket through StubHub again. I bought two tickets. They ensured me that my ticket would come through the day of the event. Ticket never showed. I got ready for the concert I was so exited about and wasn’t able to go. I got a refund but extremely disappointed I wasn’t able to attend the concert with my friends 🙁”
“I was scammed by Stub hub today 6/22/25. For the last week they told me my tickets would arrive by the event time today. I was told my multiple representatives to be patient and they would send me replacement tickets no less than 4 hours prior to the game if the tickets weren’t transferred. I drove 8 hours with 3 kids and no tickets. Every representative was unable to resolve the issue and it is being “reviewed by the internal team” for a week. They refused to let me speak to a supervisor. Four hours before the game they said I had to wait until two hours prior. At two hours prior they said now it’s 1 hour. At 1 hour, they said I had to wait until 30 minutes prior. Needless to say, I made the trip for no reason and lost $500. Now they aren’t offering a refund.”
“Beware of StubHub.
I had a truly appalling experience with their customer service yesterday. In March, I purchased two tickets for a June 21st show. On March 26, I received confirmation that the tickets were sent and accepted them via email, trusting they were linked to my account.
Yesterday, while driving five hours from Syracuse to Connecticut, I attempted to access the tickets—only to be told they’d been “accepted by a different email.” I have one StubHub account and one Ticketmaster account both linked to the one personal email account I have.
I spent hours on the phone with multiple StubHub reps and supervisors who repeatedly deflected blame to Ticketmaster—despite clear screenshots showing that I bought the tickets and could not access them. I was promised an “escalated case” and told to expect resolution via email. That email never came.
Eventually, I was told to call back at 7pm—an hour before the show—for help. After being placed on hold for 36 minutes, I was again denied a resolution. Meanwhile, the venue confirmed that my tickets were sitting in someone else’s account. We were hung up on when we relayed that information.
I lost over $300 in tickets, $90 in gas, $345 for a hotel, 10+ hours of travel, and the chance to enjoy the trip I had planned—all due to StubHub’s negligence and refusal to help. This was not just poor service. It was theft. And I intend to pursue it.
Has anyone else experienced this level of disregard from StubHub?”
“Bought tickets to the Clubs World Cub in advance, tickets never downloaded customer service said they were sent just fine, long story short we did not make it to the game.”
