“I purchased two tickets to a sold out show. I ended up reselling one of them on Stubhub as I only needed one ticket.
Turns out the tickets were fake. I got a refund for my order, but I'm being fined for selling a fake ticket, even though StubHub themselves guaranteed it!
This is after multiple service agents told me that I had done everything right and would not be fined since they guaranteed their tickets.
The only reason I'm not giving 1 star is I have had a couple of good experiences in the past with them.”
“I experienced difficulty in the claiming of the tickets and in the transfer process with Ticketmaster. I believe the issue was with their firewall which detected the interaction with StubHub as suspicious activity. I resolved the issue by reconfiguring my setup options on my phone, but the experience was a painful one.”
“It was reliable and easy to use, I got into the event with no trouble after they provided alternative tickets as the seller didn’t provide any paper tickets.”
“I purchased tickets for an L.A. Kings game well over a month in advance. I was told I would be able to see my tickets on the day of the event, and I never received my tickets. Instead of issuing me a refund for my original seats, I was given a replacement which included an extra seat that I didn’t even need. I am never buying from Stubhub again!”
“I drove 3 and 1/2 hours to the concert venue waited all day for my ticket to arrive just to be told when I entered the venue that StubHub couldn't come through with my ticket and they were very sorry. 100% fan predicted my butt. It was a sold out show. I would leave 0 if I could”
