“I listed my tickets on StubHub last night and they sold pretty quickly, I transferred the tickets over on AXS as soon as I got the buyers details. Then a few hours later I received an email saying they’ve sold again to a different buyer so I cancelled this as I only had the one pair of tickets. I spoke to ai chatbot and they said not to worry and someone will be in touch. I then had an email today saying I hadn’t contacted them and I have been charged £200. I called them as soon as I saw this email and they apologised said they would look into it and get back to me. I’ve just had an email saying that apparently I listed the tickets twice a few hours apart so I still have to pay a £200 penalty. 1. Why would I make a new listing for tickets I have already sold through them? 2. I don’t even get £200 from the original sale so I will be at a loss as I sold the tickets for a lot lower than face value as a change in circumstances means I cannot afford to keep them and attend. This now means I won’t get the original money and I won’t be able to afford food or bills the next few weeks.”
“OH MY GOD! Best concert ever! I was so happy to get seats super early through Stubhub! Gave me peace of mind that I was going to get to go see the GOAT....Morgan Wallen!”
“StubHub lets sellers misrepresent their tickets, list them in the same section as "best available" and then will not refund your money when they arrive and are in a completely different section. They are using bait-and-switch methods and then if you contact customer service, they are argumentative, refuse to connect you to a supervisor, and then put you on hold repeatedly until you finally give up and hang up the call. I sent over the documentation (including a screen shot) of how the tickets were listed on the site, and were still told that it was my error and nothing that they could do for me. I understand now why so many people are filing lawsuits against them and why they have over 4,000 complaints to the BBB in the last 12 months. They are deceptive and standing firmly being loopholes to rip off customers.”
“I had no problems with my tickets during purchase. They came as I expected and I downloaded them into my wallet. Super easy!! Will definitely use StubHub again.”
“I had a great experience with Stubhub! Smooth and safe transaction which made me feel confident in my purchase. Ticket delivery was seamless. All was great!”
“Bought a parking pass and received it in less then 15 min. Great cosidering i purchased one through go tickets that was meesed up. They never had it re delivered. Leason learnred.”
“Yes!!! I got my e-ticket 1 week before the concert. Bought with confidence~ thank you so much. The agent reassure me that I will get my ticket prior to the concert & I got it.”
“I will never buy from StubHub again. I went to go to the A's game. I was not able to load my tickets. They told me I needed a hotspot on my phone and I never got in and I never got a refund.”
“I sold tickets to them . The event occurred but was shortened due to weather and I never received the money . The person who initially bought my tickets still has my tickets and his money and was able to go to the event for a half day . It has Taken three months with 15 one hour long calls . Unprofessional and very unhappy . Do not sell tiks to stub hub if it is an outdoor event .”
“After multiple reassurance that I would receive my tickets and travelling to the event cross-state, I was let down by Stubhub at the last minute . The customer service reps were of no help and they even refused to offer me refund after they could not deliver the tickets on the guaranteed time. I am never using them again would advise others to follow suit.”
