“Bought tickets to the Clubs World Cub in advance, tickets never downloaded customer service said they were sent just fine, long story short we did not make it to the game.”
“Stubhub is so dishonest when it comes to canceling your tickets. When I purchased the ticket, it did not see final sales on the website. I called customer service explaining that I would be in the hospital at that time of MJ and wanted to see if I could cancel my ticket. and was told no that I should try to resell them and that final sale was on the website when looking at the website. The first page does not state final sale Sale. I need my money, but they refuse to give it back to me. I would never never never again alive purchase from StubHub. Linda.”
“I will NEVER, EVER EVER EVER….. EVER buy a ticket through StubHub again. Retrieving my ticket is extremely cumbersome! The third party was trying to track the fan seller to get my ticket and that person cannot be found. I am so disappointed, depressed and upset that I almost smashed my phone in anger. 😡
I STILL HAVE NOT RECEIVED MY TICKET and I’m outside the venue. 😡 I might as well just drive home. 😖”
“I had an absolutely horrible experience with StubHub, and I want others to be aware before trusting this company with their ticket purchases.
I bought tickets to a baseball game as part of a Father’s Day outing for my husband. Initially, we decided not to go, but we changed our minds last minute due to childcare changes. We drove two hours to Tampa with our 9-month-old baby, hiked nearly half a mile from the parking lot in the summer heat, and arrived at the gate dripping in sweat—only to find out our tickets didn’t have barcodes.
After being directed to customer service, we were informed that our tickets had been sold without our knowledge or consent. Yes, the tickets I paid for were sold by StubHub. We were left with no way to enter the game and no explanation for how this happened. It was beyond frustrating and ruined what was supposed to be a special day for our family.
The situation went from bad to worse when I called StubHub customer service. The first representative I spoke with was completely unhelpful and repeatedly referenced a parking pass issue that was irrelevant to the problem at hand. Despite my patience and attempts to clarify, he kept repeating the same thing and refused to transfer me to someone else or escalate the issue to a manager. I was eventually hung up on.
I called back and was disconnected again. Finally, after resorting to the virtual chat feature, I was able to get some help from a representative named Raphael, who processed a refund request. While I appreciate his assistance, the journey to get there was unnecessarily difficult and infuriating.
To top it all off, my StubHub account was hacked during this ordeal, and someone attempted to buy tickets in Missouri. This raises serious concerns about the platform’s security and lack of safeguards to protect customers.
This experience has shown me that StubHub’s customer service is unprofessional, dismissive, and ineffective. Their platform is not secure, and their processes for managing tickets are deeply flawed.
I will never use StubHub again and will make sure to warn others about this company’s incompetence and lack of accountability. If you’re considering StubHub, think twice—you may end up regretting it as much as I do.”
“Horrible!! I tried multiple times to contact customer service, after being told I would (via chat, of course, there are no actual customer support numbers) receive a refund. After 5 days had passed, they then told me the case had been reviewed and I didn’t qualify. What?!?!”
“They didn’t release my tickets until the last possible moment; causing me to be unable to sell them as I had a family emergency. I bought the tickets in March and didn’t receive anything til the night before the concert. Due to their “policy” I was unable to resell them.”
“I bought tickets to a concert in Newark, NJ and they offered a parking pass marketed as the best parking for the venue. It was not. It was an 18 minutes walk from the venue in a not so good part of town and on my walk there I saw 6(!) closer parking garages. When I went to StubHub about this I was waiting on them for 50 minutes only for them to tell me there was nothing they could do about it. I will not be buying from them again.”
“Everything works great in the process, however, I just can't get over the ridiculous cost with all the secret fees. The only reason I bought these is it's been my wife of 43 years favorite band since the 70s and this was a surprise to her.”
“Ordered 3 Wicked tickets for Indianapolis in December of 2024 for June 2025. Hadn't received them via email. When I reached out to them, they tried to sell me a much lower ticket. They NEVER RESERVED MY ORIGINAL TICKETS and were not going to refund the difference. VERY DISAPPOINTING! Never again! Show is sold out. Great!”
“Don't use StubHub!!! I ordered two RedSox-Yankee tickets 7weeks in advance for $467. Still did not have them 50 minutes b4 game. Customer service then said they had "upgrade" for all they had put me thru. He assured me they were better seats. Walk into Park, seats were right field partially obstructed and had to turn 45degrees in seat to see home plate. Left after two innings w neck aches. StubHub lied to me, never offered refund, and dealing w customer service a joke. Joke organization!!!!!”
“Do not buy parking for an event through this site. Complete scam!! The parking lot was 4 miles away from the event in the complete hood. Location was misstated purposely on the site.”
“Generally StubHub is good. However if you are buying any event tickets from StubHub, DO NOT BUY ANY PARKING 3RD PARTY PARKING PASS FROM STUBHUB. It is a scam! I bought a parking pass for Citi Field in Queens NY and the email I received stated it is a 3rd party parking garage operates in the Citi Field parking lot. However, Citi Field parking lot gate agent told me there is no such thing for 3rd party parking company section. I contacted StubHub support and the support agent told me I would need to go to the location where the parking garage is and ask them how to get the pass for Citi Field parking lot, and the parking garage is located in Brooklyn somewhere. I end up paying extra money for the Citi Field parking and I can't get my refund.”
