“This company is awful. I was checking out and the total said 200, then once I hit finalize it ended up being 400. Then stub hub said multiple times they wouldn’t help me at all or refund me. Scam artists. Do
Not use stub hub they are gross.”
“I would give the zero stars but it wasn’t an option.
Purchase tickets for Friday night show and was given Saturday night.
Called operator who was super friendly but kept giving me the runaround that we gotta give the seller a chance to rectify the situation with which went on for three days and I had to keep calling StubHub to keep it moving forward today. I sent the wrong tickets back and they offered me a 25% discount to keep the wrong tickets After I told them I wouldn’t be in town for Saturday night show .
Great operators but just a terrible system when dealing with deceptive sellers I won’t use StubHub anymore.
Customer service was great. Their system just isn’t user-friendly to the consumer.”
“They screwed me on tickets i never rec'd. Claim the seller delivered, but I was on the phone w their people dealing w non receipt. I was told id get a refund, but the company failed to provide that refund. Nothing but a run around. I wil never use these people again!!”
“They took my money for seats at a show and gave me lawn seats instead. 24 hours of chats, emails, and calls and still no resolution. The tickets you buy are not guaranteed and customer service is a joke.”
“They did not provide the original purchaser’s ID in time for the start of VIP perks even though we asked for it weeks ahead of time. Many chats, many emails said I was protected under FanProtect guarantee for refund.
They asked me for proof the tickets weren’t used. Ticketmaster said they could not provide it. They then started sending me emails repeating the same thing, that I received the ID in time for the concert (won’t address the fact that it was too late for VIP) and that their records show the tickets were used.
On chat, I demanded proof they were used. Agent admitted they have no proof, they asked me to provide proof so they have been lying the whole time about the tickets being used.
FanProtect guarantee is worthless and I am out over $2000. They also end chats when they do not want to answer your questions.”
“We bought tickets for dude perfect for our kids for christmas. We went to the show and the tickets would not let us in. We purchased them from Stubhub which transferred them to ticketmaster where it showed our seats. But when we got the entrance there was no barcode. The customer service said that our seats were sold and we finally had to purchase the tickets again and missed the whole first part of the show. Very disappointed for our kids. We hopefully will get a refund, but who is going to pay for the stress and disappointment of missing most of the show.”
“They are by far the most unreliable vendor of tickets and I have used most sites out there. Left me and my kids high and dry for a concert tonight, that we were en route to, and their only remedy was a refund. Try explaining that to a carful of teenage girls.”
“Recently Purchased 2 Tickets through StubHub to a Yankees game, the tickets were bought approximately 3 weeks before the game. I kept checking the site to see if I had received the tickets but nothing, fast forward to game day I’m getting ready to leave home for the game at 5pm first pitch 7:05pm I’m checking the site still no tickets available. Because it was so close to Gametime I have already left home on my way to the stadium calling costumer service trying to figure out where is my tickets I’ve purchased over 3 weeks ago. Costumer service representative told me that there was a problem by seller to transfer the tickets and those tickets aren’t available right now. So you mean to tell me nobody could have followed up or sent an update about this development but only knew until I reached out already on the way to the venue to learn about this “discovery”. This is absolutely unacceptable Stubhub worst experience of my life!!! And also the resolution that was offered were alternative seats switch the one offered to me were terrible options not anywhere close to the seats I chosen 3 weeks ago the prices for the game went up because it was a popular game. But that wasn’t my fault I felt like better options could have been offered to accommodate me considering the circumstances. And when I asked to speak to a supervisor the Costumer service representative told me they wouldn’t do anything different he was doing. That this was the Ultimate solution either accept these terrible seating options or you can get your refund in 5-7 business days. Well I took my refund and scrambled looking for new tickets last minute that I ended up paying more for because I was already at the venue….but as far as me being a costumer of STUBHUB again forget about it 🙅🏼♂️”
“My experience was a good one. My tickets were transferred to ticketmaster and arrived in plenty of time for my event. I had no issues!!! My concert experience was fantastic!!”
“I have had BAD experiences with Stub Hub. First, $450. for a Rolling Stones concert. The seat did not exist! Two tickets for Third Eye Blind. $200. The concert location does NOT accept Third Party tickets yet Stub Hub advertises these very tickets! Of course, we were turned away. NEVER recommend Stub Hub.”
“The ticket purchasing process was very easy. I do not consider myself technologically savvy, but the process worked seamlessly. This was my first time using StubHub and I would gladly use it again.”
