“Put the parcel over the back gate didn't bother to knock on front door was in all day sore him putting it over gate he says delivery and when I opened the gate he drove off strangest delivery I've ever had”
“No wonder all people do is leave bad feedback if you mark items as delivered when clearly you've not delivered them at all.
And after being assured by a lady in the XDP office that it wouldn't be delivered (over a week early) and on the date I was told it would be delivered to then wait in all day and check the tracking for it to say it was delivered the day I phoned and asked that it wasn't!! Inconvenience caused unnecessarily!!
Shocking service would never recommend you to any one!!”
“crappest delivery service imaginable. they said they deliverd my bed but havent then implied i was lieing about recieving the item and that the item had been signed for and that getting the police involved is the next step. the snotty little witch id like to string her up with her dads testicles. i am proberly not going to recive my delivery. i beg everyone never to use this scamming company. boycott these theiving scammers”
“never again my item was delivered 2 days late, after receiving an email to say it was on its way. When it was delivered it went to a neighbour, no card left to say where it was and no signature was required. Luckily I have an honest neighbour, I could have lost
£100 for not receiving it.”
“The very worst delivery service I've ever experienced, the driver unloaded things at the front gate of the house and left them near the pavement but in the garden and refused to bring them to the front door. I begged as I was alone and couldn't lift a heavy part of the bed into the house alone, at first he threatened to start loading the delivery back to the van as he didn't want to bring it to the door. He kept saying "no pay for there" and he got very angry at me. After I refused to sign unless he brought it to the door he got even more angry and starting lifting one part back to his van. Eventually after much begging, he assisted to lift one heavy part to the front door but left the rest at the gate. He was so so very rude and very aggressive. I felt threatened and unsafe around him. Frankly this was the most unprofessional delivery service I've ever experienced. I complained to the sender about the service. I sometimes have other deliveries from XDP and on the whole the drivers are helpful and polite, even if the tracking system is hopeless, but on this occasion their driver was simply a nightmare.”
“I placed my order on the 14th Feb 2015, it is now the 25th Feb and I only have 3 of 4 parts in my possession. I was informed at the time of ordering I could have it delivered on Saturday 21st with no problem. The 3 parts were delivered on the 18th Feb even though I said nobody would be home (and I asked to change day and I was told that would be processed and no delivery would be made that day) and they were left in my garden without permission on the 18th still(luckily it wasn't raining that day!)
BY FAR THE WORST DELIVERY I HAVE EVER EXPERIENCED AND WILL BE AVOIDING AT ALL POSSIBLE OPPORTUNITIES IN THE FUTURE”
“Support number never answered and voicemails not returned. Emails were not responded to until I CC'd in every address I could find at the company. Turns out the parcel was signed for by somebody, I don't know who though, and nothing was posted through my letterbox to say where it was left and with who. I'm currently still without my parcel. A very unprofessional service.”
“I hate to admit I'm responsible for one of the 5 star reviews. What I omitted to say was that part of my order had been forgotten by the courier. He promised to drop it off at a time convenient to me. However, I have been phoning for over three weeks now and just get the answer machine, my calls are not returned. I have emailed, again no response. I'm wondering if this constitiutes theft as they have the goods I have paid for but just won't deliver. Contacted supplier and now contacting credit card company. I'm not sure what XDP Express is about! Very strange, bordering criminal?”
“Very unreliable courier service! Messed about over & over again!!
Delivery scheduled for 19/2/15 got text early to say delivery would be in afternoon but never arrived. Got in contact with company who dispatched item theybquickly rearranged for 20/2/15 NEVER ARRIVED!! Rearranged AGAIN for 21/2/15 and surprise surprise NEVER ARRIVED!! Its now 23/2/15 and im STILL WAITING for my delivery. I will be cancelling my order first thing tomorrow and i expect a full refund and more for all my troubles!! PLEASE DO NOT USE THIS UNRELIABLE COMPANY IF YOU WANT TO RECIEVE YOUR GOODS ON TIME!!”
“The problem is that you only get a message on THE DAY that the item is going to be delivered and therefore have no time to plan to work from home, etc.
I also had the first delivery that didn't go ahead as the driver noticed the item was damaged. That is good of him of course, but no-one told me what had happened - all I knew was that I got a text to say something was going to be delivered and yet it wasn't?! I had to call the original people I ordered from to find out what had happened...”
“I have a longer review on trust pilot but these guys are useless. They send emails out informing customers of deliveries and just don't arrive. This has happened 5 times so far. Still waiting.”
“LEFT THE ENTIRE PARCEL - DINING TABLE AND CHAIRS OUTSIDE THE HOUSE FOR WHEN WE GOT BACK FROM WORK - UNATTENDED, NOT SIGNED FOR etc. ANYBODY COULD HAVE STOLEN IT - AWFUL COMPANY WILL BE COMPLAINING TO ARGOS.”
“Only got an email and text on day of delivery. I phoned to say I wouldn't be in at the time stated and was informed that it would either be left with a neighbour or re delivered. However when I got home it had been left by the side of my house by the bins with no note through the door. Thank god it didn't rain but I was not impressed.”
“This company is the worst delivery company I have ever known. They let us know our item was out for delivery with only 45 minutes notice, by which time we were already at work. THEN we rang XDP and they assured us the package (a bed) would be with us the next day. So we waited. And waited. And waited. ALL DAY WE WAITED and no bed. We got time off work for this. And then the next day: NO BED. So, we EMAILED, CALLED and left VOICEMAILS asking for someone to please contact us regarding our beds delivery. Nothing. No emails were answered and the phone just went straight to a giff gaff answer machine every time. SO our next step was to contact eBay and cancel the order, which we did. Then YESTERDAY with NO WARNING AT ALL, the bed arrived. A little girl from XDP who looked about 18 knocked on our door with a man in a white van with our delivery. We told them we had actually cancelled the order and all we got from the seemingly brain dead Neanderthal girl was "oh...right". And that was it. The guy then preceded to bring in all the boxes and they were in such a state. All the cardboard was ripped and dented. Now we've opened the package and the bed is broken - no doubt from being in XDP's warehouse for over a week and stuff just being thrown on top of it. DO NOT TRUST THIS COMPANY. XDP ARE ABSOLUTELY TERRIBLE. Now we do not have a bed to sleep on. I just hope this review is enough to warn other people. Let's just hope they go into administration.”
“Was given a specific delivery time of between 10:47 & 13:47 but parcel didn't arrive until 20:30, when I asked the driver why it was so late his response was "I deliver when I want to deliver, I've told the branch not to give specific delivery times" I also emailed xdp but got no response and also rang them and got no response. Worst courier I've ever dealt with”
