“Service was not what was expected.The delivery dates never matured and after numerous phone calls we were told one part of the consignment was sent to another depot.Finally a week later the items arrived.One package had feet marks all over it the wife commented,but driver made a comment not really understandeable.On assembly our staff found the sides in the marked package were damaged and basically broke in half.Meaning we could not assemble the items.Another week we finally had parts as your customer had replaced them.They said they would pass our complaints to your company as it was your transport companies fault.Our supplier said all problems were down to your company.As of today there has been no contact from your company to apologise and only this feedback form received today.
Sorry,but that is the facts.
Les Swann.”
“Lovely item but package had clearly been re-sealed with sellotape. I didn't know why - until I found the big scratch on the glossy top of unit. But as I'd already arranged for friends to come and assemble it (being a widow Me and my 12 year old struggle to do these things), I just thought "pot it, it'll have to do!" Everything else, delivery etc very efficient. But if you look like you have a re-sealed package, beware!”
“Terrible, package didn't even arrive and had to be resent by the supplier! Was fobbed off several times with excuses of misplaced shipping orders and unprocessed paper work. Only saving grace was my delivery charge was refunded. Would not use again! That said, the staff on the phone were very polite.”
“Dear Sir/madam,
I received a text message saying the bed would be delivered on Friday of last week, between 1-4. My husband had to cancel plans to wait for the delivery. It did not turn up by 3:30, I rang the helpline, and they said to call back again at 4, which I did, but no one seemed to be there. I then tried again a bit later, it was engaged, indicating someone was there, yet when I rang less than a minute later, no answer again.
I consider it poor customer service that we have received no updated ETA, nor can we contact anyone about this.
I then come home Monday to find a note saying they tried to deliver it, but we were not in. I received no message that they were delivering today. Again, ringing the helpline, it's engaged and then no one picks up. It is not acceptable, and I intend to take this further. I now have to go through the seller, as the delivery company won't answer emails or phone.”
“My TV was left in a WOODEN i.e. not weatherproof, UNLOCKED shed in the front garden, and a note left through the door - even though there was someone in.
This is totally unacceptable - if anyone had seen them leaving the TV in the shed it would have been stolen and I would have been liable.”
“Our TV unit was dumped in the front garden as we were out when the delivery was made. Thankfully it wasn't damaged or stolen. We also weren't able to select a delivery date until a failed delivery had been made, which seemed pretty daft to me.”
“Supplier gave wrong address and despite numerous calls to supplier and XPD and promises from the manager Ian at XPD that item would delivered to the correct address it was then left at the wrong depot. Item was just left in warehouse all weekend. This wasted two days of my time waiting for a delivery that never arrived despite the courier promising it would be. Absolutely terrible company I will never use you by choice. A delivery company that can't get an item 30 miles down the ride to their other depot else spite having 3 days to do it is just unacceptable”
“This is not my first delivery via XDP,but it is the first time I have been asked to submit a review rating what I think of their performance.
The cynic in me asks if I have been asked to submit a review due to the fact I sent a sarcastic e-mail directly to my local XDP depot slating them for failing to respond to a request (via e-mail as too early in the day to contact customer services by phone)to hold parcel as unable to accept delivery at the time they said they would deliver(they notified me at 06:30 of a 09:06-12:06 delivery for that day),actually delivering to a neighbour 7 hours later than delivery window even though someone was in by that time,failing to leave a card detailing where parcel had been left and,finally,a broken promise by their customer services (when I finally managed to contact them the following day) that the delivery driver would contact me to reveal the whereabouts of my parcel.
So,what do you think that I think about the service offered by XDP?”
“Friendly and on time but in a real rush . They were quite rough with my new very expensive matress and I was worried they'd break a spring. They didnt take off the packaging or offer to take it with them.”
“XDP are literally the worst company on the planet for deliveries...a week late despite it being "Next Day" and to add to that they broke and lost both boxes I received in the end...use these idiots at your own risk!!”
“Delivery on time but...white van was driven over a section of lawned area leaving large grooves...one small man unable to carry boxed lawnmower weighing 30kg (which is to be expected)..husband had to help as the delivery guy was struggling. Box was open and something's had fallen out. My husband had a slipped disc in his neck at the time, so I definitely was not happy.....”
