“ZWASSR148076 AND ZWASSR148792
Do not use XDP for anything as they are unable to keep any promise, just read the reviews on this web site. Please call anyone you wish to buy from and check that this utter shambles of a company are not used, they will not deliver your goods. I ordered a mattress a week ago for a next day delivery and XDP were the chosen company used to deliver the goods. They lost the first mattress. It's 190cm x 135cm x 26cm and weights 30kg. They lost it. I waited for the replies to emails sent, nothing, and no one answers their telephones. I used saynoto0870.co.uk to find alternative telephone numbers, they didn't answer any of them and they all rang. I spoke to a number of people at World Store, and no one had a kind word to say about XDP. A lady explained to me that because there were no updates to the tracking site, it was usually down to XDP losing deliveries, I got the impression that XDP do this a lot. They sent another mattress out, same size and weight, and unfortunately this too was sent through XDP. Their tracking site was updated with receiving the mattress and I sat all weekend checking. No updates until this morning, the local depot had received and and it was placed on the van for delivery at 09:13. I received notification that my delivery was due between 12:25 and 15:25, so I waited, I even checked my door bell three times, it was working. I have windows in my flat that I can see 180 degrees to the main road, any delivery van coming, I will see. I kept refreshing the tracking site and at 13:12 I was carded, the team could not deliver the mattress and I was left a card. I have been to the front door, there is no card. I have just received a call from XDP in Birmingham who have informed me, "There was an update in the system at 11:30 that they could not fit the mattress on the van and it will be delivered on Tuesday. It took them over two hours to realise that something would not fit, and then it took four hours for their Customer Service to inform me? I vented my anger over the phone to the poor girl tasked to call me, and for that I apologise. But it doesn't excuse XDP's ability to lie to customers and avoid their core business, delivering. I have since called World Stores and cancelled the order with them. Funnily enough XDP can update World Stores system of the call they made to me ten minutes before I cancelled the order, but they are unable to keep their customers updated. The episode has cost me more than the mattress cost in the first place. You have been warned.”
“I ordered a bed to be delivered Friday 30th. It turned up on Thursday 29th. The courier refused to tell me when he could re deliver an who he was working for so I couldn't sort it out with the office he also put the phone down on me twice and then refused to pick up after blatantly telling me he would not help me further. My parents waited in, in an unlived in and unheated house from 8 to 6 on the Friday and it never came. I was assured that it would be delivered the following Friday between 10 and 12. My parents waited - by 1pm nothing - was then told between 3 and 6. At 6.20pm when the office was still supposedly open, they rang but no response and gave up. Have left a message with out of hours service - no response again. These people are morons - clearly evident by the response you do get when they finally do answer!”
“How the hell is this company still in business??? Extremely incompetent drivers, never answer the phone or emails, deliver wrong items and often lie to customers to fob them off. wouldn't touch with a barge pole. AVOID.”
“Free next day delivery if purchased before 12:00, so I got my order in by 08:50. I had never heard of XDP, but seeing as though City Link have gone bust, I guess there is a place for another poor supplier of delivery services, and XDP didn't hang around to fill it. I look forward to being proven wrong tomorrow, but I very much doubt it.”
“Worst delivery company in history!! FACT!! I ordered bed last monday and selected delivery date of thursday 29/1/15 not delivered again was promised friday still not arrived and again Saturday i wasted 3 days for this useless delivery company after several promises made over the phone. Eventually got a phone call from delivery driver monday saying he was 5 mins away wanting to make delivery which i rushed home to collect and waited another 45 mins for him to show not reliable at all. I would suggest everyone avoids this delivery company not deserving of your hard earned cash.”
“Am so angry with this company I had a bed that was meant to be delivered on the 27th January. It came after 2 days but only box 1 of 2 I asked the delivery man where's the other box he goes we know theres another box for this property it's should be coming latest two days. I have been calling the company so many times no one picks up. It's the 1st of February still no package I been waiting for a bed now five days. When I called the company that I ordered the bed from they said xdp lost the box and the delivery man lied to me. So now another replacement box is out for delivery this may take another five days. Such a poor service I recommend no one to use this service I am applauded.”
“Terrible. A week late in delivery. Still turned up despite having been told the order was cancelled. Driver swore repeatedly at me, despite being in the grounds of an infant school.
Tracking website doesn't work, phone is never answered . emails never responded to.
Avoid like the plague”
“Have been waiting for a delivery for over ten days! They don't pick up the phone and don't call back if you leave a message. Avoid this Courier at all cost!”
“My son asked me to babysit his house for an expected delivery. He gave me the tracking number which showed it was received at their depot on 16th. I emailed them asking for an anticipated day/time as it takes about 20 mins travelling. No reply to email! Checked several times a day until this morning. Still showing at depot. Just received a phone call from my son. Driver is at house and wants to leave around the back!
What a rubish outfit, just as bad as Yodel.”
“No contact from the company at all, and it was not delivered. Tracking says they tried to deliver on 12 and 17th- they didn't come!!!!!I was in all day .No word from them since. They don't answer emails ,voicemails and phone calls. Do not use this company!!!!!!!!”
“I had a bed that was supposed to be ordered on or before 6th Jan. No contact from the company at all, and it was not delivered. Tracking says they tried to deliver on 7th and 8th - they didn't as I was in all day. No word from them since. They don't answer emails and there is no phone number to call. I have contacted amazon to ask if I can cancel my order and get a full refund. Do not use this company if you ever want to see anything you bought!”
“UTTER CRAP BEEN QUICKER IF I WALK AND GOT THE ITEM MYSELF ORDERED ON THE 5TH JAN STILL WAITING 10 DAYS LATER STILL NO SIGN PLEASE PLEASE AVOID LIKE THE PLAGUE”
“I am not a fan of courier companies in general, but when one affects yours and your families life, heads should roll, like most of your other reviewers my experience has been with the companies inability to actually perform the simplest of tasks "delivering a parcel" a service that they went into business to provide, ironic really, I have yet to have my issues resolved but I also think that the companies that hire these morons should take some of the responsibility as by consistently using the services of an inept company they are almost giving them a "Green Light" to carry on not performing even the most basic standards of customer service, XDP are not alone I might add Yodel and UK Mail are equally bad in providing a truly appalling service.”
“I was advised by my supplier, My delivery was scheduled for Monday 22nd dec. I confirmed via the web the package was in xdp depot 800. So I had taken a day off work but the delivery did not appeared.
I have left 3 voicemails through out the day as xdp lines don't seem to be getting answered? Requesting ETAs. Not one of the messages has been returned.
This is very poor customer service! I know it is a busy time but returning a message is a basic courtesy.
A whole holiday day wasted because xdp can't deliver when told.
I had further future orders planned with the supplier but I can't guarantee the delivery service so i am now looking at other vendors. Who use different courier s.”
“I purchased an expensive treadmill (+ £1000) from a big Fitness superstore that uses XDP. I was promised that I could get the item delivered in my holiday if I purchased express delivery. I purchased the item on a Tuesday but it was most convenient for me to have it deliverd on a Friday.
Plenty of time for the delivery company then.....
However, come Friday and the promised sms message to tell me when I can expect my delivery does not arrive in the morning. At around 11 o'clock I start to become concerned since it is imperative that the item is actually delived in my holiday. I cannot take time of work. I call XDP on the number they have supplied, only to get an automated message that all lines are busy, and I am asked to leave a message. This happens each time I call up. I leave a message - but my call is never returned.
Trying (naively) to get in contact with them in another manner, I e-mail them, but, of course, my e-mails are also ignored.
At around 14.30 I receive a call from a mobile number asking me when I would like my item delivered. I explain that it needs to be delived today - as agreed - but the chap informs me that it is impossible since they are just too busy (!! not the kind of thing you would expect a professional company like Parcelforce or FedEX to say..). He does promise that the item will be delivered Saturday, since I cannot take any weekeday off.
However, having waited all day Saturday, the item is not delivered. Furthermore, no communication to inform me that it will not be delivered is received. I call the mobile number of the chap that called me previously and leave a message to ask, but to no avail.
My holiday has now come to an end, and I will have to get in contact with the Fitness Superstore I bought the item from to cancel the order. It was a nice product, I really looked forward to go on a run on the treadmill, so I am hughy dissapointed that I cannot get it and will have to cancel the order. I wish they were using a more reputable and efficient delivery company than XDP.”
“Poor service, staff with bad attitude, lost parcel, late arrivals. Its a shame you had to select a star at all as this companys service is beyond very poor!
My purchase was split into 5 separate parcels which were clearly at the 'Collection Office', according to XDPs website. However only 4 arrived, one of which had been opened. When emailing XDP, I was rudely told that they cannot deliver a parcel that have not received??!! Errrm - your website says you have it, so less of the attitude please! I was even told to contact the supplier?! WFT?
Anyway the supplier did indeed send another item (probably due to sheer embarrassment of the service and response I had received from XDP). However, this resulted in me not having all of my purchase within one working day as paid for!
No apology, no compensation for late item, no further business for XDP from me! I would definitely not purchase from a supplier using this company.”
“We recently bought a bed frame online which was being delivered by XDP, it was a disaster from start to finish. We waited in all day on the delivery date, only to be told at 4pm that someone had been that morning?! There was no card left & we have a dog who barks like mad every time someone comes in the gate! We had to spend hours on the phone re arranging delivery. It was then promised for the next day before 1pm, my partner had to take another day off for this. It finally arrived at about 3.30 which meant another wasted, unpaid day for my partner. We had no apology & no answer to my email of complaint. Do not use this company, they are an absolute nightmare!!”
“Very poor service. They wouldn't carry the goods further than the front door, despite by partner being alone and the goods weighed more than one person can carry.”
“I tried to contact them from 9am - 14:30 when I finally got through on my 10th very expensive call to hear they were not delivering to me that day as booked. I had also left 3 messages asking them to call me - I never received a call
I would never use these again”
