“We recently bought a bed frame online which was being delivered by XDP, it was a disaster from start to finish. We waited in all day on the delivery date, only to be told at 4pm that someone had been that morning?! There was no card left & we have a dog who barks like mad every time someone comes in the gate! We had to spend hours on the phone re arranging delivery. It was then promised for the next day before 1pm, my partner had to take another day off for this. It finally arrived at about 3.30 which meant another wasted, unpaid day for my partner. We had no apology & no answer to my email of complaint. Do not use this company, they are an absolute nightmare!!”
“Very poor service. They wouldn't carry the goods further than the front door, despite by partner being alone and the goods weighed more than one person can carry.”
“I tried to contact them from 9am - 14:30 when I finally got through on my 10th very expensive call to hear they were not delivering to me that day as booked. I had also left 3 messages asking them to call me - I never received a call
I would never use these again”
“My two-part order got split at the depot. One part arrived and was delivered to a "neighbour" half way down the street. After two phone calls the other part was arranged to be delivered the next day within a window of 1 to 4PM, driver didn't show up. The next day the parcel wasn't even loaded onto a van for delivery. Finally received the parcel 3 days later, soaking wet. Online tracking is non existent, customer service completely useless and disinterested. Other reviews online speak for themselves, 1 star is being generous.”
