“AVOID LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!
WORSE THAN 'VERY POOR' paid for a service of next day got the relevant (late) text messages and checked tracking info online - both stated delivery between 4pm and 7pm 8th march - and guess what... IM STILL WAITING (at 9.30pm) all offices are closed, their voicemail boxes are full (guessing with lots of unhappy customers), website is unavailable! so i have wasted a whole day and arranged for someone to drop off and collect my daughter from school and yet it was all a waste of time!! i am soo pee'd off to say the least - so reading through all these reviews (and from other sites) im assuming i wont be receiving my deliveries anytime soon -- so much for you 'NEXT DAY SERVICE'”
“Do not use, I have waited in for a delivery with a time slot of 11.37AM - 2.37PM, I emailed XDP at 3.00PM to say I was still waiting for the delivery a 3 hour window is plenty, I checked the tracking site and "CHECK ADDRESS" showed up then followed shortly after with Parcel at DEPOT???? I have sent 2 emails and NO REPLY as to what is going on. NOT HAPPY. I HAVE WASTED A DAY”
“After reading lots of the reviews I was getting very worried that my item of furniture wouldn't turn up ,but the courier sent a text message at about 10 o'clock in the morning saying it would be delivered that day between 11-25 to 2 -25 was getting slightly worried when it got to 2 -15 and thought the same was going to happen to me as lots of others and it not turn up but was pleasantly surprised when it arrived dead on the dot at 2-25 by a very pleasant young man ,after all the bad reviews I thought it only fair to give credit where it's due .thank you XDPEXPRESS”
“The most distressing and upsetting experience I have had.
Firstly I rang depot to reschedule the delivery date from 28th Jan, as invited by their text as I was at work that day. I was told that the driver would be notified and my parcel would be delivered the next day, Next day, no text, so I called to inquire. I was told the parcel was out for delivery and would be delivered within a given 3 hour time slot. I waited in all day, no parcel. I called later to be told the driver would be contacted, Nothing, I called the next day, Nothing, I e-mailed, no reply. The next day I received an e-mail with a copy of a signed POD and basically stated that was that!!
I called the depot to find out what was going on and every day for over a week, I was fobbed off with feeble excuses
Over a week later the driver appears and It transpired that he didn't receive a message not to deliver and had just gone ahead and left the valuable rug I had ordered, outside a block of flats in the street ( A completely different address) and had not obtained a signature at all!!
Two weeks later there is still no sign of the rug. Whoever took it in has not had the decency to pass it onto me or to contact XPD, who have left cards, to have the delivery recovered.
This company have been negligent and I feel some what dishonest in their conduct. I am disgusted with them and I hasten to add, the person who has kept the rug knowing that it doesn't belong to them.
I have been offered a refund by the shopping site whoare not to blame but this really doesn't make up for the distress and upset this has caused, I am utterly disappointed with the whole situation and feel completely let down by the whole thing.”
“According to the tracking details my delivery should have arrived AM on the 21st January. I waited in all day and it did not arrive. Phoned customer Service 9 times and left messages which were not returned. Emailed the depot 3 times no reply. I am completely in the dark and very stressed. Terrible company.”
“The worst delivery company I have ever had the misfortune to experience, and I've dealt with many.
They do not deliver when they say (this has happened to me 4 times with them now and counting), they never answer their calls (I have made over 35, over the past few weeks), they do not respond to messages left or emails (I have left several).
When my first order finally turned up it was battered and torn to pieces, leaving the item inside damaged. The driver just shrugged his shoulders and said that it wasn't his usual route.
I hope company's stop using these people as they are just terrible.”
“Very bad, I mean this kind of services shouldn't be allowed to get to the public. Waiting for a delivery over a week, every day in the morning i can see it on their website that its on the way to me, after few hours shows that my item is still in delivery depot, I've even took a day off work to stay at home and wait for my package, it didn't show up, after a phone call to their office I've been told that they have been in my place but no one opened the door, which is a big lie. I've lost a day waiting for them. They should disappear from the market. Hate companies like that...”
“XPD... does this stand for Xtra Delayed Parcels?
It would appear my items whereabouts is top secret, not even they know where it is!
I was emailed with a delivery slot on the 23rd December, I waited in for it, nobody turned up.
I figured there is probably a lot of traffic and deliveries etc as its christmas, so i wasn't too bothered, I thought perhaps it will arrive tomorrow, nothing showed up the next day either.
contacted XDP on the 29th December, who may as well have said they don't give a s**t, not even an apology, they said they didn't know what had happened and why it was not delivered but deliveries would commence on the 4th January and they would request my parcel is delivered that day............. nothing arrived.
Contacted XDP on the 6th January thanking them for the very (non existent) sincere apology I received from them and that my item still hadn't arrived........ they didn't bother to reply.
Contacted XDP on the 9th January, I even asked them to confirm that my item had not gone missing. I got a reply on the Monday stating I would receive my parcel on the 12th....... nothing showed up.
Its now the 13th January and the tracking showed it would be delivered today between 3:51 and 6:51............... it never showed!
I feel its very misleading giving XDP one star but unfortunately this is the minimum you're allowed rate.
Avoid this company, unless you want to be super organised and send your Christmas gifts 11 months early to ensure they get there on time.”
“Waited over a week for my delivery, the company that used XDP to send my item have told me my item was signed for, so the driver probably left it outside and made a signature themself , no card through my door or anything.
Surely they will go out of business soon if they carry on like this, cowboy express!”
“As noted by other reviewers, the time slots are pointless - I have waited in all afternoon twice now with no shows. The tracking system no longer seems to be tracking my parcel, and I have no idea what has happened to it or when/if it will ever be delivered. The company does not reply to emails, and their phone-line is a premium rate, meaning you would be charged 59p a minute to find out about your delivery or complain. Incredibly poor service.”
“My next day delivery is now three days late. I have left 4 messages on customer services but no one gets back to me.. This company is a joke. I will never use them”
“I've been waiting nearly a month for my mattress and still no sign of it. The tracking system is completely pointless. I strongly advise you avoid the scam of a company.”
“If I could give a zero rating for this company I would. I ordered an item of furniture on line on 6th December and the company despatched my goods on 7th December. XDP showed my delivery on their 'tracking' page as scheduled for delivery on 8th December. Great, I thought, very efficient. No delivery on the 8th December or since. I tried to ring them on several occasions - they don't answer the phone; all you get is a recorded message saying "your call is important to us". Yeah, right! I also e-mailed three times. Eventually I rang the company I had ordered from and they contacted XDP (after numerous attempts) on my behalf and arranged for urgent delivery of my purchase. It would help if XDP stated on their tracking page where the parcel is situated - give a depot name, not just a number. At least I'd have a clue how close or how far away the delivery is. I might even be able to go and get it myself! I'm loath to order anything else from the company concerned if they continue to use XDP for delivery. It's such a hassle!”
“My parcel was delivered in the time slot given. I could track it's progress from the time of arrival at the depot. I have no complaints at all with XDP. I must add that I am not an employee nor am I related to anyoone connected with the firm, I am an ordinary customer.
First class service.
M A Barton”
“When will businesses wake up and STOP USING THIS COMPANY?! They do not offer a service, they offer a joke, a headache, a complete lack of respect.
I received a text on the 19th November "We have collected your order. Delivery info will follow on receipt at our delivery depot. Call 0843 1782222 for more info".
I have called this number everyday since. First few occasions it hadn't arrived at the depot. I rang on the 24th to be informed it had arrived at the depot the day before. Where was my phone call? In terms of delivery they wouldn't give me an answer.
I rang on the 25th and was informed I would be called back with an answer 20mins later... I am still waiting for that phone call.
I rang again on the 26th and for some reason was put through to the Birmingham branch (I'm in Manchester) who couldn't tell me anything.
I rang on the 27th and was told delivery had been booked in for the Saturday 28th. Now this surprised me as on the 20th I was informed my item was being delivered by a two man service who didn't work weekends, and because it was being delivered by the two man service that they would call to arrange delivery with me...
I was informed that they only worked Saturday mornings. Great!! When I asked for a more specific time the "customer service" man (who wouldn't know customer service if it smacked him in the face) rudely told me to ring back at 10am the next day (notice at no point have I received ANY communication from them).
On the 28th I rang XDP at 9am, when the call was finally answered I was told my mattress would be delivered between 3 and 6pm... I laughed hysterically as I hung up.
Will my mattress arrive? Who knows. I'm not holding my breath. And after reading the other complaints I don't hold much hope.
TIP of the day: when you are asked to leave a message press the # key at the end, then 2, followed my 1 followed by 2 and eventually you will speak to someone... May take 30mins.”
