“The app is rubbish. It's all dark and the writing is dark as well which made me overlook my estimated delivery time (it was literally in very dark grey on black background) and move my delivery date by accident. The customer service doesn't exist, the courier phone number they give you with tracking code doesn't work at all, the other one you can find online is premium and nobody picks up - you can only leave a voice mail. The company promises its clients live chat that is nowhere to be found but I don't think it matters as other reviews say it doesn't work like other forms of contact. Terrible experience so far.”
“Had my goods since 23rd January. No updated on the App and no one ever seems to be available on the chat function.
i left a review on Trust pilot, they replied saying they were sorry for the delay and that my parcel would arrive the next day (1st Feb)...Absolute lies as they still haven't delivered and its the 6th Feb!! So disappointing that suppliers are using this courier. USELESS.”
“Absolutely disgusting service completely useless, no customer service at all, not interested in seeing a job through no matter how much extra information you provide them with they just send an email saying, "can't find you" switch the tracking map off and go home early. Don't know how they survive, hopefully not for much longer. Cowboy's !!!”
“This would not allow me to put 0 stars otherwise I would. This is a terrible delivery service. Why any company would choose to use XDP is beyond me. They have apparently attempted to deliver my parcel 3 times. This was in fact once with no prior notification. The other times, according to the app, we were home and there is no evidence of an attempted delivery on our video doorbell. You can't call them, there is no option to leave notes of where to leave the parcel if not home. They have had my parcel for over a week now and it is something we needed asap. An email was sent to which we were informed could be up to 72 hours for a response. 4 days later, nothing. DO NOT USE XDP!”
“I had two deliveries the week by XPD neither time did the drive bother to knock or ring the door bell. The first package had some damage but the contents were okay. The second delivery contained sheets of glass which was left directly outside the front door where I could have tripped over it. Instructions had been given that someone would be in but may be slow to answer the door”
“Still waiting since they last updated me to state driver an hour away. That was at 3.45pm. I am old and cold and due to the reviews I am curtain twitching and still waiting. Time now is 18.44. Trust pilot do you actually do anything else other than ask us to rate by stars. Would be interesting to know...as all your site seems to do is ask us to rate. Basically we are reporting and your site profits from frustrated customers where nothing seems to happen. Do you write to these companies or the companies that do use them and ask them to take action immediately.”
“Absolutely useless is an understatement! Do NOTTTT buy from any company that use XDP! I ordered chest of drawers and they have made about 8 attempts to deliver it on dates and times I've stated no one will be home. I keep asking the company I purchased from to tell XDP to leave it in the porch or with a neighbour which they won't do for some reason?! Also out of the 8 times - FOUR times they have gone to the wrong address, all different addresses! I emailed them about three weeks ago and never heard anything back and they have no contact number. They are absolutely useless which is a shame as the drawers were lovely but lord knows I won't be ordering from that company again as they're for some reason using XDP! Terrible, awful, unprofessional and pointless delivery company. Absolute shambles.”
“AVOID!
Don't ignore all the bad reviews. Not one positive word to say about this awful company. They will lie and tell you there on there way and then not turn up. Multiple days in a row of waiting in wasted. Baffles me how they run a buisness like this.”
“WHY COME TO THE HOUSE AND NOT KNOCK ON THE DOOR ! date of first delivery missed by them, Bed not put on the van. Second delivery, got the test to say on way. I was sat in the house, in silence waiting for the door to go. Next thing, we get an email with a photo of our door saying "sorry we missed you" . no phone call, they had our number as they text it to say on way!
The company we ordered our item off seem lovely, they are totally being let down by this bunch of mugs”
“The worst delivery company
Order from Wickes waiting at depot since 3 days after designated delivery date. Unable to contact their customer service and no response to emails.”
“AVOID ..AVOID . My order has been in " DELIVERY POINT" foe 1 month and has been " OUT FOR DELIVERY " 3 times yet still has not arrived. Unable to contact anyone at XDP so just feeling helpless in the hands of this rubbish company . Once again AVOIC .”
“Awful service.
Gave me a 2hr window slot and did not show. Gave another 2hr slot 2 days later and did not show again. The following g day they sent a message saying the driver could not find my address so they were returning the item then delivered it an hour later”
“Diabolical service, the worst I have ever encountered. My trees arrived at their depot on 8.December from Ornamental Trees Ltd. After much phoning by Ornamental trees, delivery was promised today. I was given a 2 hour time slot, I stayed in, there was no communication from them and certainly no trees. Don’t touch this service, in fact there is no service. Shocking.”
“ABSOLUTE JOKE! Same story as all the other REAL reviews on here (not the ones there own staff put on)
1st delivery missed... No notification of intended delivery, Says 'Sms and email sent' then card left... LIES! I had absolutely NOTHING!!
2nd 'attempted delivery' says card left and emailed... Again LIES!! I have cameras watching the whole property including the road, no body even attempted to come
Since then the website tracking won't update (still saying it's being delivered 2 days ago) the app is useless - doesn't work, I've emailed - no reply, live chat is always 'unavailable'
This company is without doubt the WORST out there (and that's saying something) clearly just another flyby night company that will just screw as much money out of everyone they can before liquidating then opening another under a different name...
PLEASE PLEASE avoid these cowboys! You WILL regret using them!!! I'm waiting for my parcel to be sent back then claiming a refund as clearly it'll never arrive”
“I wish I could give no stars and that would be too many! You can't communicate with them, they don't answer the phone and they don't reply to emails.
I had two failed deliveries where they went to completely the wrong addresses, I even sent them a screenshot and coordinates of where I am on Google maps, they really are useless, please avoid if you can, they are a joke. I never received my parcels, the company I bought the items from are having to send me replacements using a different courier.”
“I ordered a dog grooming bath and XDP told me it was at their depot. No contact whatsoever from then on. Was told it was now lost????? 50” bath?
Was sent a replacement only for this to have now been at their “depot” since 1st December. Despite lots of messages and phone calls, 1 response to say they were out of the office and would deal with it. Since then nothing !!! Going to take this further as something is not quite right about this company”
“Terrible. Attempted to delivery once - I was not in and they did not leave in my designated safe space. No further attempts made. Been sitting in the depot for 3 weeks. No response from customer service. Avoid!!”
