“Such a terrible service! I can't get an answer from XDP or from B&M about when I can expect my order, no matter how many ways I try. Definitely recommend you steer clear of any online purchases from companies who use XDP. B&M have had £300 of my money but I can't get either the goods delivered or my money back”
“Absolutely terrible company to trust with your delivery! I ordered a large item from Amazon and the seller paid this company to deliver it. According to the tracking app (if you can call it that) my items have been sitting at the delivery depot for over a week! They do not answer your emails and you can not phone them so you are totally unable to find out what is happening with your goods. If you are ordering items from a company which will need a courier, find out which one they use BEFORE you place the order. If they say XDP, then steer clear and shop elsewhere. I have now cancelled my order and requested a refund from the seller. If I could give this company no stars, then I would. Absolute bunch of charlatans who give decent couriers a bad name. AVOID at all costs.”
“Bunch of incompetent liars. Our £600 furniture delivery through Aldi never arrived after several weeks. Neither we nor Aldi could ever get hold of them. I suspect there is some big-scale theft or fraud going on here.”
“Steer clear of anyone using XDP for deliveries. Aldi in particular use them but you won’t get your item so if you are waiting call Aldi now for refund don’t waste your time and energy as no deliveries are made!”
“If I could do zero stars I would. A retailer I bought from uses XDP and both were shocking- I would not use this company. It was a disaster collecting the furniture - I was left waiting in all day for collection with little contact and finally collected on the third day over 2 weeks. Shocking experience and beyond frustrating with the packages taking up my whole living room and playroom. Platform and app were a waste of time.”
“supposed to get my item on 21st June 2022 on checking tracking it states delivery depot this is now 5 days it has been saying the same thing tried to contact XDP but nothing even Aldi has sent a query about the item and they have not had a response either how are you supposed to find out what is going on.”
“Do not bother. Fake delivery attempt was made when I was at home waiting for them. They even posted a picture of my property... from google maps, from years ago. No contact with the company, allegedly sent emails were sent by XDP but never received. They have no business being in this industry. Avoid...like a plague.”
“I wonder why companies well known for caring about their customers use XDP, who clearly doesn't.
The only competent people on XDP are probably sales because they somehow manage to convince retailers they are providing a good service.
Non-existent customer service, emails they say they've sent are never received, the picture I received with the update was across the neighbourhood... I won't go on, it's the same awful experience others have described.”
“Absolutely incompetent.
Attempted to deliver a parcel to the wrong postcode on a road with the same name 3 miles away and even supplied a photo of the wrong house.
That was after they had 'lost' a package and couldn't find it!
This company simply has no clue about customer service, reliability, responsibility and cannot even be contacted when they get something totally wrong.. AGAIN!
It seems they have the delivery contract for ALDI large items. So this is the best reason never to order those until Aldi change their courier.
Complete waste of time! The phone number listed is not active or contactable.”
“It is reassuring to see that everyone else has the similar experiences with this company. The past 3 days I have been sent a text with a delivery time. 3 times they have failed to turn up. Surprised companies continue to use them!”
“They stated they emailed me, but they never, I have called them on their premium rate number and got cut off, their live chat on the app crashes, I have emailed and messaged them five times over the past week and a half, I have not received one bit of communication from them, totally unproffesional.
My packages were in their warehouse for six days before moving out, and when one of the packages arrived, it was all bashed, and the rest of the packages are still missing.....its a bed FFS, you can't make up half a blinking bed.”
“One of the worst courier experiences I've had in some time. No delivery was attempted at all, no effort to contact me was made (despite tracking claiming an email was sent) and now my item is apparently being returned to vendor for reasons I am at a loss to understand. Three consecutive emails from me were ignored and XDP's listed phone number rings out.
I would suggest avoiding anyone who delivers their products with XDP if my experience is anything to go on”
“Still waiting for you to collect three items for return let me down 4 times waited in all day Friday and Monday no one turns up con note ZBDMBD145329”
“Absolute S*** of a company lept me waiting all day for a delivery inly to say service fail when i been waiting at home . Useless company and useless staff .🖕”
“Other customers report the same problems. Photos of properties taken by XDP staff saying they tried to deliver . No they didn't. They couldn't be bothered. .Incorrect. Wrong house ,wrong address ,wrong road and district, and items left in their warehouse...in my case for 3 weeks. They send emails stating time of delivery and day but don't turn up.Unacceptable . No customer service and awful tracking website option offering nothing but abject disappoint ment . Dire.
I bet the company directors are enjoying a good standard of living from signing up UK companies at cheap rates promising deliveries that rarely happen,whilst customers get no delivery,no apology and no one listens.
Don't do business with XDP. Write to trading standards and check the directors names using Companies House to complain.”
“They lie about delivering items and then get a signature saying HOME when infact they didn’t even attempt. A second parcel was sent by the retailer again by this cowboy company that again they lie say I was not home when I was not one but on two occasions. I took a day off work today as It said on tracking it will be attempted again but here I am again with nothing. I ask last time they said attempted should I not be in to leave it in the shed and they confirm but again they say they came and didn’t leave it …nothing makes sense. You cannot contact them online or by phone they are scammers. DO NOT USE This has taken 3 weeks of my life and still nothing”
