“Sat in my house all all day. Delivery was meant to be between 1.20pm nd 3.20pm. After giving up hope that i will not be getting my package today i went back onto the xdp website to track it only to find that although i have been sat in the hall way right next to my front door that some how it was now saying carded. I am not sure what that is suppose to mean as there was no card through my door. Very very disappointed to say the least.”
“Same as everyone else, multiple days off work no show, lies about "not being able to find address" when last delivery of the day and obvious address.
Lost items in their own system
No updates
No answer on phones, illegal use of 0843 number for customer service (repoted on that)
Avoid at all costs!”
“Bad experience is understating the issue. Do NOT use this Company. Their cusstomer Service Dept is useless. Parcels do not get delivered, do not take any notice of the tracking information because the drivers do not turn up. Customer Services dont talk or call back Worst freight company on the planet. Leave them well alone!! Shame there is not a ZERO to add to their rating, or even - ZERO”
“Ordered from Wayfair and XPD managed to lose my delivery meaning another one got sent out and a delay of 3 days. I am lucky I got the item when they eventually gave me a time slot and it did arrive within it. I am not happy they lost my original item though.”
“I would not even give this company one star. I really am not sure if the positive feedbacks here are true or they give themselves these feedbacks. Zero customer service skills over the phone. They make me wait at home all day with excuses such as the driver stuck in the traffic, followed by an e-mail saying the driver has indicated he tried to make a delivery to you but was unable. Of course, he was unable as he never got to mine! Never trust a company that lies in your face!”
“Didn't deliver on the specified day and impossible to contact. After finally managing to reschedule delivery and taking the morning off work to receive, they still didn't turn up. Utterly abysmal service.”
“Ordered through a online retailer for a chest of drawers on the 26th december. It was advertised my item would arrive lastest 2nd January. I rang and apparently XPD had lost my item. The item then got replaced and sent out I am expected to receive the item today apparently and I am now worried after reading reviews they will either pretend they have delivered it or wont turn up. It will be interesting to see.”
“What went wrong is that the company I purchased wardrobes from decided to use XDP couriers who are absolutely useless. They tell you they have tried to deliver when they so obviously haven't,then they rearrange a second delivery and mess you about for hours and hours.Idid eventually speak to the delivery driver who suggested I might like to meet up and collect the wardrobe myself (I have a small saloon car) what a cheek after making me wait so long DO NOT USE XDP if you value your sanity.”
“I have never known a delivery company like this in my life. You cant arrange a delivery date they can just appear whenever suits them....I work full time! So what do they do turn up with no contact and harass my elderly neighbour 3 doors away to hold onto a solid oak chest of drawers for me - I was mortified...... then throw a torn piece of paper through my door stating "with number 31". To make matters worse the furniture is damaged and to get a replacement same delivery process - awful !! This was all ordered through a reputable company as well..!!! why they use this delivery service for their business I do not understand ..!!”
“I was waiting for a parcel to be delivered by XDP Brentwood and I had to wait for a looooong while. I have received my item after calling them several times per day every day for several days. They woun't let you know when they will arrive so you have to be home all day and even when I was home all day and left a note on the door, they said that they tried to deliver and I wasn't home without leaving a note or any sign that they attempted to deliver. They lied a couple of times about trying to deliver. Costumer service is the worst possible, and if they answer the phone they are useless.”
“Having gone to the Lutterworth depot late in the evening (December) to collect my 3 large packages the warehouse guys got me to open my car and in the process quickly loaded a badly damaged packed without my knowleage. Luckily on getting in the car I saw the damage and inmiediately took picktures showing time and location. On getting home it was clear the content were unuseable and on raising the complaint with the provider XDP denied everything and said I had signed the paperwork. Luckily I have pictorial evidence.”
“Short review - don’t use them.
No delivery on date they guaranteed. No contact from driver and no time slot given.
I dread to think where my wardrobes are. AVOID !”
“Xdp have made a mess of my Christmas delivery. From the start I had no correspondence regards my parcel, then to be called a week after my order by a delievery driver stating I’m not at my address to receive this parcel, worst part about that call was hearing they tired to deliver the parcel to my addres, I have a invoice as proof it was meant to be going to another address. The delievery driver advised me he’d bring the parcel back later that day.
I then received a phone call from the delivery driver stating the packaging for my parcel was now damaged and the contents could be seen to my horror they promised to have it sorted and delievered the following day to the correct address it was even updated on the tracking site I have proof of this too,
I have now received a email from the company I purchased my product from the to be advised my parcel has been sent back to them and will not be out before Christmas, this result means my little daughter will not receive her Christmas gift in time I am very upset with both the company I purchased from and XDP they should be shut down and not allowed to delivery parcels as they whole service has been nothing but Mis information and poor customer service.
I will also be reporting them the their governing body”
“Delivery not received and now I have received a email saying item returned to sender.
Poor shoddy service, Have decided to report XDP to ombudsman so they can deal with you”
“I had a notification that my delivery would arrive on Monday. It didnt. I called on Tuesday and was told it would arrive on Wednesday. I explained I would be at work and gave a neighbours address and name. I got home to find they hadnt gone to the neighbour and just put a sorry we missed you card through the door.
I tried calling for 24 hours and constantly got an ansamachine.
After finally getting through I had no information than we will deliver tomorrow.
Interesting that following my contact with these people today they are attempting some damage control by responding to some of the bad reviews which they have previously ignored. These were not their yesterday and were all put there approx 4 hours ago.
I did eventually manage to get through to someone but they were extremely rude and unhelpful and then refused to send me the items as 'I had threatened the driver' which is untrue (i never met the driver. I never got my goods) so I have asked for my call records to prove this as this person has also told the supplier I said this so I have had to take legal advice about this defamation.
I was then told they would not supply me with the record of my call as I was not the Customer and that I had to request this from the person I bought the items from.
I then had a call from someone who claimed to be the Customer Services Manager who was incredibly rude and sarcastic and if she is that person she really needs some serious retraining as her tone was very unpleasant.
After reading the hundreds of dreadful experiences I have read today there seems to be alot of people who have had a similar experience.
And the worst part is the items were a Christmas present so back to the drawing board on that front.”
“Delivery split into two consignments, not delivered on time. Very rude customer service informed me they are 'dealing with 30 000 parcels and not all of them can be delivered on time'. Also, hung up on me during the phonecall. Appreciate mistakes happen, but there was no resolution offered and the person on the phone was simply rude.”
“I’ve never felt the need to leave a review in my life but this company is an absolute disgrace. Two parcels went out from Blind company for next day delivery on the 11th December. Plenty of time to be fitted for Xmas. On tracking the order, these packages have been scheduled for delivery and returned to depot 6 times. I’ve emailed 6 times and phoned 3 times, twice holding for 45 minutes. The last straw was holding again tonight for over an hour and this time I got through only to have s girl at the other end of the phone saying she couldn’t hear me before hanging up! Only left one star rating to allow review to be submitted, definitely a zero”
