Yoox Reviews

Name: Yoox
Rating: 2.21

2.2 Rating 146 Reviews

30 %

of reviewers recommend Yoox

2.2

Based on 146 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Yoox 2 star review on 2nd September 2023

Michael

Anonymous

Fiona

Victoria Ellis

Anonymous

Anonymous // 01/01/2019

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“I have ordered of Yoox for many years, so have a deep understanding and experience with them, spending thousands upon thousands in that time. For the FIFTH time they have messed up an order with me. It's becoming so frequent it feels like a gamble every time I order with them now. 1) Years ago I ordered some Dirk Bikkembergs boots from Yoox. They arrived as severely used, the soles were worn down by hundreds of hours of use. It wasn't just a casual customer trying it on and returning it, they had about half a centimetre of wear on parts of the sole, the upper leather was deeply creased and dirty. It was shocking that such a deeply used pair of shoes would be sitting in their stock and then packaged and posted out. 2) Another item ordered was a pair of Alexander McQueen b&w trousers in mens size XL. I received the trousers but in woman's size XS. They were more than half the size expected. Really weird how they can't organise basic stock control. 3) Just over a year ago I ordered some Raf Simons red & black trousers. I received a white & black one instead. No basic checks are done in stock control, no checks are done when sending the packages out. Really shocking yet again. 4) About a year ago ordered a Raf Simons jumper with red shoulder details. Received one with bright blue shoulder details instead! The items come in clear plastic bags, they are very easy to see that the item is wrong if basic item control was in place when putting the items in the package to post. 5) Just ordered another pair of plain black Alexander McQueen trousers. Received Alexander McQueen shorts instead! Time and time again they send the wrong items out, wrong colours, wrong sizes, wrong sex, used items, the list goes on, and year after year after year this continues. Each time it takes about 5 days or so to arrive from Italy to me in the UK. I usually work at home the day I receive a package, So a wasted day. Then repackaging, going to the post office, waiting about 5 more days plus for them to get it back, and then from five days to several weeks before a refund is issued. Some times it takes just short of a month from beginning to end for me to get a refund. For an online retailer with such a prominent website they have an alarming disregard for basic stock control, or basic checks to see correct items are sent out. Their online Chat Page to contact them doesn't work either! It hasn't worked a few years ago, never worked last year, and doesn't work now. They have zero care for offering communication channels. Their email info@yoox.com is useless as well. They will just send generic replies every time, and at no point care or bother to answer specific questions. Attempts to arrange for them to keep the same item back for me (if they still have more of the same item showing on their site) when I do a return is met with a firm No. they won't ever try to rectify situations that they caused or try to help out with any resolutions. I've been told many times when posting back items because of wrong items being sent out that I shouldn't re-order the same item as it will likely take three weeks for them to check the stocks, so don't reorder it as I might get a mistaken item sent out again. My logic would be to take that item down from sale immediately if that's the case then to prevent other customers potentially getting the wrong item. Of course they never do and just don't care. Also why take three weeks to check as well! For balance I have got orders correct from them as well, and when they get it right it is great as they do stock a wonderful range of out of season designer items often at great prices if you wait for their many sales. I'd love for them to just put in the time and cost to sort out their stock controls, stock checks when posting, and communication access and response with customers. They have a DEEP DISREGARD for any of this and no concern for rectifying any of that as the issue have been there for many many years now. It's a huge shame to be honest. It's a BIG gamble if you order from them. Be prepared to have your money tied up for a month or so if the order is wrong.”