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Yoox Reviews

2.2 Rating 146 Reviews

30 %

of reviewers recommend Yoox

Company Reviews

2.2

Based on 146 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Yoox Reviews

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Yoox 2 star review on 2nd September 2023

Yoox 1 star review on 16th May 2023

Yoox 1 star review on 16th May 2023

Yoox 1 star review on 16th May 2023

Yoox 1 star review on 23rd July 2022

Yoox 1 star review on 23rd July 2022

Yoox 1 star review on 16th April 2022

30

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After making my purchase, I discovered several websites with reviews that were very concerning. I had no need to worry. My purchase (nike trainers) turned up as expected, a day early actually, in perfect condition etc. I'm buying from the UK and I think the company is mostly based in Italy so delivery took a few days but I was happy. I haven't needed to return anything or contact customer services since my order was correct.”

Posted 1 year ago

“Fraudulent activity from this company. They charged my credit card and I never made a single purchase with them, ever. Be careful giving out your credit info to them.”

Posted 1 year ago

“Ordered 4 pairs Fit Flop shoes. Happy with purchase.Good price. Quick delivery, no hassle”

Posted 2 years ago

“Yoox you are the best I love you”

Posted 2 years ago

“I ordered a pair of shoes to get delivered to Ukraine. Got a 10% discount for the first order on top of the special deal. Very quick delivery - made the order on Saturday and got a package on Wednesday. Nice high quality shoes. Thanks, Yoox!”

Posted 2 years ago

“Ordered a pairs shoes from this site, they items came with free standard & tracking delivery and the items came on the day specified. Great communications from the company, I was very happy with my purchase, so much so I’ve ordered another pair.”

Posted 2 years ago

“This is my first order and I will order again. Skirt is not thrue to size, but it is ok. It is not too small. I hope it will be more relaxed in my IT size.”

Posted 2 years ago

“I ordered pollini shoes on Sunday and they arrived on Thursday. The shoes are Beautiful and beautifully packaged, all labels in box if they needed to be returned. I'm delighted with my shoes they are perfect and Genuine pollini brand. Thanks 😊”

Posted 3 years ago

“Thank you all who gave reviews.. was just about to order some clothes but thought i would look up reviews first... nothing good to say about the company so ill stay clear of it”

Posted 3 years ago

“I buy all my clothes online Yoox is great 👍. Great products prices and quick delivery. As well returns are processed promptly and my credit card gets credited very quickly. I have been shopping at Yoox.com for 4 years. I don’t understand how anyone can criticize this website ????? Great telephone customer service as well 🍀👍❤️👌👋”

Posted 3 years ago

“I am shocked reading negative reviews,I have been a customer for many years , and i have never been disappointed, they ship in USA and had no problems at all.”

Posted 3 years ago

“I am quite shocked for the negative reviews. I buy my clothes almost exclusively from Yoox during the past 4 years. I return everything very easily, and I have cross-checked that they comply perfectly with EU legislation for customer protection. I suspect that there might be an issue with cross EU shipping since it's an Italian eShop but as an EU citizen I am perfectly satisfied. And it is definitely NOT a scam.”

Posted 3 years ago

“They have great items and prices. For more than 6 years I have had a few items to change or return, but it is normal for so many orders. Returns are easy and free and they don't complain about them. They may improve user experience on the site and in the app, but as a retailer they are more than ok.”

Posted 3 years ago

“Please ignore all the bad reviews about YOOX!!! I think people are never satisfied! Even when you give them the best, they never get satisfied! I have been buying from YOOX for over 7 years and I will say YOOX is one of the best Fashion retailer ever!!!!”

Yoox 5 star review on 25th August 2020

Posted 3 years ago

“I have many wonderful things that I have purchased from YOOX and have only good experiences with them for years.”

Posted 3 years ago

“When you google Yoox there seem to be mixed reviews out there. Some folks say they sell fake good and are not a real company, which is simply not true. I have been shopping with yoox for a few years now and have had no issues. There free delivery (over £100) and free returns works seamlessly via UPS couriers - a very straightforward process. All and all I've been very satisfied with Yook's quality of products and service. Not sure what's gone wrong for others to give such scathing reviews but thought I'd share my positive experience to provide some balance.”

Posted 3 years ago

“Have been shopping with Yoox for over 7 years. Great products, great service, not once have i had an issue with them. I bought a top, that 2 days after i have received it, had a 15% discount on it, yoox were more than happy to refund the difference, no questions asked. Surprised to see bad reviews, some of them look suspect tbh, one mentioned it cost them £10 to return the item, well Yoox offer free returns, so their review is bolloxs, as are most of the negative reviews.”

Posted 4 years ago

“Absolutely beautiful items and great deals from so many awesome European brands. I've been shopping here for years and I've never had a problem with them. Easy returns and refunds never had an issue with that either. Fabulous! Love it!”

Posted 4 years ago

“I have never had a problem with Yoox, even sending shoes back which were too small was not a problem, great prices for designer goods and easy to track deliveries.”

Posted 4 years ago

“YOOX is fabulous!!! Great products and selection. Delivery is swift and so are returns and refunds to my visa. I do not understand how there are complaints about YOOX. Haven been purchasing from YOOX for years and have never had any problems”

Posted 4 years ago

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Yoox is rated 2.2 based on 146 reviews