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Yoox Reviews

2.2 Rating 147 Reviews

30 %

of reviewers recommend Yoox

Company Reviews

2.2

Based on 147 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Yoox Reviews

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Yoox 1 star review on 20th May 2024

Yoox 1 star review on 20th May 2024

Yoox 2 star review on 2nd September 2023

Yoox 1 star review on 16th May 2023

Yoox 1 star review on 16th May 2023

Yoox 1 star review on 16th May 2023

Yoox 1 star review on 23rd July 2022

32

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of my return orders have been stuck in the UPS warehouse for 3,5 weeks now and as a result I can can get my refund back (a rather large amount!). I’ve been chasing this up constantly speaking with customer service on the phone almost daily and still nothing has been resolved. Courier serves is part of YOXX service provided to me so YOXX is responsible for any UPS delays, the communication between departments is very poor and I had to put all new orders on hold until this issue is resolved. So disappointed!!! Will not be recommending YOXX to any of my friends any more and will probably delete the app as soon as I get my money back…not worth of my time and all the aggravation”

Yoox 1 star review on 16th April 2022

Posted 2 years ago

“I have ordered some shoes from Yoox and after waiting weeks to get them, delivery service had left them in the hallway instead at my doors (even though I left clear address with apartment number to Yoox) so the item got stolen. I live in NYC so this was totally expected. After I have had complained that I have never received the product I filled a police report so to obtain footage from cameras. Yoox kept sending me from one automated message to another until finally told me that the investigation by the UPS who delivered it was closed as they couldn’t find package to establish damage claims (the stolen package?!?) and that was it. Accompanied of course with standard greeting message basically ensuring me that I’m in the best hands. What an irony. The whole process took over a month now. I, for God knows how many times explained that I never received the product I ordered, that therefore no damage inspection was possible but I believe I was talking to a machine that kept providing standardized answers. They further kept instructing me to, should I so desire, contact UPS directly which I rejected as I didn’t have any business with this company. I neither purchased something nor required UPS as carrier but from Yoox so it’s their obligation to resolve the issue. I will basically never receive neither the item I have purchased nor the money. Stay away from this company, it’s an outrage.”

Yoox 1 star review on 13th April 2022

Yoox 1 star review on 13th April 2022

Yoox 1 star review on 13th April 2022

Posted 2 years ago

“Used stinky damage disgusting reported to trading standards”

Posted 2 years ago

“Bought a ‘Burberry’ cardigan. After I received it, I found it’s label on the neck is ‘uniform’ tagged with a burberry label card and the cleaning label is also in burberry. What happened?? Fake?”

Posted 2 years ago

“My last order was placed January 6. In three month, no delivery and no refund, just empty talk from what they call “customer service”. Total disappointment.”

Yoox 1 star review on 21st March 2022

Posted 2 years ago

“Terrible unprofessional service again and again. Fourth time now they've made a mistake. First time I ordered Bikkemberg boots and they fraudulently sent a second hand pair whilst advertising new stock. Not just worn several times but at least several years of daily wear, the sole was almost worn away. Next time ordered some CK205W39NYC trousers in mens size XL, what was sent was a woman's XS, it was about half the size of what I was expecting. It took many weeks for me to get a refund. Recently ordered a Raf Simons jumper with large red shoulder patches. Got one with blue shoulder patches instead. Latest order was for some grey Raf jeans. Got sent a white pair instead. How on earth a site can't deal with basic stock control is quite shocking to be honest. They shouldn't be running as a site if they can't get basics which an online clothes retailer should be doing. It's not difficult to do. Each time a mistake happens it takes weeks and weeks to get refunded as first it's about 4 days or so for the return then inexplicably they then take a week+ if not longer to issue a refund even after they receive the item (which you can see when it arrives on tracking). Why they need to take 10 days for example to deal with a customers returned item once it's received is baffling to me. From ordering it, getting the wrong item sent to you, repacking it and returning it to them, them then spending their customary week+ on the item for a weird reason before issuing refunds, the whole beginning to end process takes about a month with your money tied up all that time. Their customer after care is terrible. It's very difficult to find their phone number for a start, and they have NO will to rectify their mistakes or help out at all. You just get generic answers. I've asked previously after receiving a wrong item with one last one still showing on their site if they can hold it for me until the return gets there and then send me my correct item, but they simply don't care about a customer experience, or have any shame about their own faults in sending out incorrect stock time and time again and trying to rectify that for customers. Avoid this joke company.”

Posted 2 years ago

“Very untrustworthy, please don't waste your money on them. I sent back two items and only returned money for one of them and have not replied to my emails asking why they kept 59 euros and did not refund them. They keep telling you your issue is being dealt with but they never come back either with an answer or an action. Please don't throw your money down the toilet by buying from them.”

Posted 2 years ago

“Customer service lies about refund. At 13 January 2021 yoox received the returned item. They state several times that the refund has been processed which is not true. They first state that it takes ten business days before it is shown on the account and then suddenly it is stated that ‘ the transfer has failed’. Totally unacceptable and contrary to yoox own general conditions. It is now 18 February and I will do whatever I can to expose Yoox’ s consumer policy!”

Yoox 1 star review on 18th February 2022

Yoox 1 star review on 18th February 2022

Yoox 1 star review on 18th February 2022

Yoox 1 star review on 18th February 2022

Yoox 1 star review on 18th February 2022

Yoox 1 star review on 18th February 2022

Posted 2 years ago

“After 5 days I placed an order, the order was finally accepted and dispatched. (I still havent got the item I ordered. ) I don't know why it takes so long time for my order to get settled. By this time, one could get things delivered, at least based on my past experiences with other clothing retailers.”

Posted 2 years ago

“Requested a return to the original form of payment, instead got a return in moneyoox, no assistance via phone, got yelled at by the rep. Brandy on 1/24/2022 11:46 central time”

Posted 2 years ago

“I ordered two pairs of shoes from Yoox. I received used and damaged shoes twice. I returned them and finally after 40 days I got my refund. Don’t waste your time and money.”

Yoox 1 star review on 19th January 2022

Yoox 1 star review on 19th January 2022

Yoox 1 star review on 19th January 2022

Posted 2 years ago

“Absolutely awful company completely scammed me for my money trainers never arrived and refused to refund my money 100% NOT A TRUSTED COMPANY avoid them!!!!! Still haven’t got my money back”

Posted 2 years ago

“Sent the wrong trainers (older and cheaper version) in the wrong colour and wrong size. Used all kinds of tactics to avoid refunding the money, and all kinds of all tactics to delay the refund: I’m still waiting and I’ve been told it’ll be another two to three weeks at least, a week after finally getting permission to send back. They are just hopeless, please avoid.”

Posted 2 years ago

“terrible you guys are a total scam took all the money I had on my unemployment card, I called my bank and let them know you are a scam I never placed an order ever with you. You are crooks!!!!!! when I call your number it hangs up. BEWARE OF THIS SCAM”

Posted 2 years ago

“Horrible service , auto answers and no will to help or change situation”

Posted 2 years ago

“I ordered MAISON MARGIALA BOOTS for my birthday $500 and i received POOR QUALITY. The bottom of the boots are horrible. It looks like someone has been ice skating with them or a return went bad. I called them for help and they advised they will email me. Okay... I get a email on TODAY from them with "return policy"? Why would i get this email? Is this a joke? I called them right away and a rep pretending to be the supervisor advised i was lying because i reported this 2 weeks after i received. So what? I opened it on my birthday and it was 2 weeks later not over 30 days. I then requested compensation and the lady spoke over me etc I requested another supervisor who was super sarcastic and nasty She told ME i wore them... how are you going to tell me i wore this if you are not me? What kind of company accuses customers for sending them poor poor quality? I am simply asking for compensation before i call my bank and dispute this and they were so nasty. The funny part is after i told them i was going to dispute THE ENTIRE DEMENOUR changed. Interesting. If I do not hear compensation from YOOX within 24 hours. I am calling my bank. NASTY NASTY COMPANY THEY WILL NOT HELP YOU! TAKE YOUR MONEY ELSEWHERE!”

Yoox 1 star review on 18th October 2021

Posted 2 years ago

“Buyers beware! this is the worst company to purchase from. Their customer service is just as worst as their product. The shoes shoes a beautiful picture but what i receive is the total opposite. The manager refused to help! i need it escalated so i can have this solved”

Posted 2 years ago

“Problema este următorea toate saiturile care vînd produse originale brenduri,pe fiecare produs scrie unde este fabricat. Pe saitul Yoox nu scrie pe nici un produs unde este fabricat. DIN 15 Recenzi 2 persoane sunt mulțumite în rest toții sunt nemulțumiții.”

Posted 2 years ago

“After spending thousands of dollars, they refused to allow me to exchange a size 6 dress for the size 8. Also they refused to refund my card for the additional costs paid for express shipping (3-5 days) ....orders were delivered 10+ days. Horrible customer service.”

Posted 2 years ago

“My Armany jacket that I paid $400.00 on sale is so fake and chip ambresmnt. Retelling for $750.00 this is reducules”

Posted 2 years ago

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Yoox is rated 2.2 based on 147 reviews