A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,093 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fine except repeated requests for information already given”

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Posted 8 years ago

“Have never made a claim. Only used your company because I had to to secure rental property.”

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Posted 8 years ago

“I'm unlikely to go with A-Plan Insurance again as I've never come across a firm so intent on the big sell. Very off-putting.”

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Posted 8 years ago

Dear Mrs Durling, we are very sorry to hear that. It is not the normal way we would expect our branches to do business. I have contacted your branch and will ask them to investigate what happened in this instance. Apologies once again and thank you for letting us know about your experience.

Posted 8 years ago

“This is my first dealing with A plan and as far as I can see it is fine but much too early to pass on a helpful comment”

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Posted 8 years ago

“After recommending a friend I shouldn't have to ring up 3 times to ask for the vouchers”

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Posted 8 years ago

Mr Flaherty, We're so sorry to hear about your experience. I will be contacting your branch and sharing your feedback with them. We will make sure we put processes in place to rectify this.

Posted 8 years ago

“Very happy with the service. Nothing really outstanding and nothing needed to approved.”

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Posted 8 years ago

“Nothing out of the ordinary”

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Posted 8 years ago

Apologies if we didn't impress this time Mr Stokell. I have passed on your feedback to your branch.

Posted 8 years ago

“Sorry to say a couple of mistakes were made in our policy right at the beginning so I was a bit reluctant to stay or go back to Sainsbury Insurance, we did enjoy the M&S vouchers but the few mistakes did put me off quite a bit.”

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Posted 8 years ago

Dear Mr Torrington. We're so sorry to hear about your experience. I will be contacting your branch and sharing your feedback with them. The manager will be in touch in due course to see if we can rectify these problems.

Posted 8 years ago

“Having been involved in no fault accident, the legal protection I took out did not seem interested in dealing with my problem because the other driver was French. I am still waiting after six months for the issue to be resolved and in the mean time I am having to pay extra to insure another vehicle due to having the accident on my record.”

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Posted 8 years ago

Really sorry to hear about your experience. We appreciate your feedback and comments and we will look into this for you.

Posted 8 years ago

“All is sorted now but thirst oily that was issue went to the wrong address. The neighbor brought it to me after he had opened it and seen all the particulars. I was not please .”

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Posted 8 years ago

“Having agreed to insure with you it took over a week for my card to be activated. I had to telephone just to make sure everything was OK. Received confirmation day before start. There was a minor error on the proposal forms of both my wife and I”

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Posted 8 years ago

“Been with A-Plan since 2008 and had excellent service first at Poole and then Fareham. Staff have been efficient and courteous and this policy (Honda Jazz) went through with the usual service. However the rating which would have been 'Very Good' could well have slipped to poor as the subsequent renewal quotes (take it or leave it!) for house and other car were higher than most on-line. So we are no longer with A-Plan except for the Jazz and it's likely we'll move that away next year now.”

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Posted 8 years ago

Dear Mrs Baker-Johnson, Thank you for your feedback. I am sorry to hear that we could not, at the time, compete against the other on-line quotes you have received. I am sure your branch will do their best to provide you with a competitive quote when the Honda Jazz is due for renewal. If you require any further assistance at all, please do get in touch with us. Many thanks, Frans Gerber, A-Plan Insurance

Posted 8 years ago

“There seemed to be a bit of confusion in the A Plan office as I had a call from one consultant asking me about arranging my insurance when I had already done this with another consultant.”

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Posted 8 years ago

Dear Mrs Madlin, Thank you for the review - we apologise for the duplication of calls you have received. We hope it did not cause any inconvenience. I will check with branch and see why this has happened. Best Regards, Frans A-Plan Insurance

Posted 8 years ago

“do not always do what they say they will.”

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Posted 8 years ago

“Found the company by a letter sent in the post to my address. Gave them a ring and took out a policy they found a cheaper cover for me, so took out insurance with them. That went well , but have not received £50 Marks& Spencer vouchers which were promised when I took the policy out. rang several times but have not received them”

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Posted 8 years ago

Dear Mr Foreman, Thank you for your feedback, and I’m sorry you were disappointed with the experience you received from us. I’ve raised this with your branch and we will be in touch with you to get this resolved. If you require any further assistance at all, please do get in touch with us. Many thanks, Frans Gerber, A-Plan Insurance

Posted 8 years ago

“the problem I have with your company is on 2 occasions you were to phone me to set up new policy I ended up chasing your company to get policy in place!”

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Posted 8 years ago

“My insurance will be coming up for renewal and I hope I will be receiving communication soon, in order to give me enough to sum up my options. I think the £25 admin fee is beyond ridiculous, when updating your details.”

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Posted 9 years ago

“Not bad could do more to let you know who you are insured with are they aplan broker or insurer”

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Posted 9 years ago

“I cant believe in the age of technology you do everything via snail mail”

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Posted 9 years ago

“All was going well following my shunt, but the garage that carried out the repairs, messed me around, costing me 2 working days. I ended up disappointed.”

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Posted 9 years ago

Dear Mr Tunsley, Thank you for your feedback, and we are sorry to hear of your unhappy experience with the repair provider. I’ve raised this with your branch and we will be in touch with you to see how we can avoid this happening again. If you require any further assistance at all, please do get in touch with us. Many thanks, Frans Gerber, A-Plan Insurance

Posted 9 years ago

Mr Tunsley, I believe you have spoken to Ross from our branch, and he is going to escalate this with the repair provider. If you require any further assistance at all, please do get in touch with us. Many thanks, Frans Gerber, A-Plan Insurance

Posted 9 years ago

A-Plan Insurance is rated 4.7 based on 6,093 reviews