A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,093 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“+ quick and efficient treatment - prices”

Helpful Report

Posted 7 years ago

Thanks for your feedback Mr Pais. I will pass it on to your branch.

Posted 7 years ago

“UNHAPPY! We regret that my husband's unfortunate change of circumstance cost us so much in extra premium. We feel this was excessive and we will have to bear this in mind when we potentially renew any future insurance.”

Helpful Report

Posted 7 years ago

Dear Mrs Ralph, sorry to hear about your experience. I have asked your branch to look into this for you and come back to you.

Posted 7 years ago

Sorry to hear that. We will pass on your feedback to your branch to see if we can resolve this for you.

Posted 7 years ago

“Good clear support. But I have still not received my M&S voucher which was part of the price of the deal.”

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Posted 7 years ago

Thank you for your feedback. I have asked the branch to resolve the issue with the voucher for you.

Posted 7 years ago

“Explained process and quote well”

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Posted 7 years ago

“You were the most competitive on the day when I made my initial enquiries! However I will soon be looking for a better rate I am now employed and have a fixed abode”

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Posted 7 years ago

Dear Mr Field, thank you for your feedback. I believe that the branch manager is going to come back to you to run through this issue with you.

Posted 7 years ago

“Didn't as quote was higher than the insurance I was with but the ease of personal service won through against renewing via computer”

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Posted 7 years ago

Sorry to hear that we weren't able to match your quote. I will ask your branch to call you to talk this through and thank you for your valuable feedback.

Posted 7 years ago

“My husband and i have been with a plan for a few years. After speaking to a broker to see if I had the best deal I paid for my insurance. My husband was assured his was the best deal also. He managed to find his own quote and extras a lot cheaper. So, I will not be using A plan again for car insurance and will be enquiring elsewhere for home insurance too.”

Helpful Report

Posted 7 years ago

Sorry to hear about your experience. I will ask someone to contact you from the branch to explain and try to resolve for you.

Posted 7 years ago

“After the policy being in force for almost 7 weeks . I am still waiting for my £50 in marks and spencers vouchers for becoming a new customer, after two phone calls to the Farnborough office and promises to call me back on this matter which has never happened I feel your customer service is letting you down. Hope this matter can be resolved soon and perhaps someone would please get back to me and let me know why there is still a delay. Thank You. Mr P. Webber.”

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Posted 7 years ago

“Thank you for good service”

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Posted 7 years ago

“Very disappointed in the cost of changing over a motor car insurance. I won't be using Ageas again.”

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Posted 7 years ago

Very sorry to hear this. I've fed this back to your branch and they will be in touch.

Posted 7 years ago

“I have received some paperwork in exchange for money. Whether it will be any good to me remains to be seen in the event of my making a claim.”

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Posted 7 years ago

“I got the contents insurance I asked for but why did i have to answer all the questions which I had answered about six weeks before. Seems a sheer waste of time. All they had to ask was had anything changed in that time as my answers should hsve been on computer. Peter Moss.”

Helpful Report

Posted 7 years ago

Sorry to hear about your experience Mr Moss. I will be sure to pass on your feedback to your branch and ask them to call you to discuss.

Posted 7 years ago

“Add the end of a very long discussion, the policy did not really end up much cheaper than my current supplier. I was also told that as my husband has his policy with A Plan, I would be entitled to some vouchers as a recommendation. These have never arrived.”

Helpful Report

Posted 7 years ago

Sorry to hear about your experience and also apologise for the delay in sending the vouchers. I have contacted your branch in order to rectify this for you immediately.

Posted 7 years ago

“All good but I was told I would be sent a referral fee for someone that I referred and took out a policy. It never recieved it even after asking therefore am unlikely to refer again.”

Helpful Report

Posted 7 years ago

Dear Mrs Williams, very sorry to hear that. I am going to investigate this with your branch and ask them to get in touch with you to resolve this as quickly as possible.

Posted 7 years ago

“When I received my insurance documents there was a couple of things wrong .I phoned for them to be corrected and expected new documentation with the correct information but it was not sent. I have just bought a new car and changed my insurance with a different broker.”

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Posted 7 years ago

We're really sorry to hear that. I will certainly pass on that feedback to your branch. Apologies for not getting this right for you.

Posted 7 years ago

“I have had home and car insurance through a-plan for a number of years. Whenever I get a renewal price through, particularly for my car, it always seems very steep. The team at a-plan are always able to get it down, last year by £150, but if you don't shop around you will end up paying over the odds, in my opinion”

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Posted 7 years ago

“I would have rated higher but the reason I took out the policy with A Plan and did not organise it myself is because I was told that I would receive £25 M&S vouchers - so far this has not materialised!!”

Helpful Report

Posted 7 years ago

Dear Mr Barnes. Sorry to hear that your vouchers haven't come yet. We normally inform clients that these can take up to 28 days to arrive. Apologies if this wasn't communicated. I will chase this up for you with the branch today.

Posted 7 years ago

“The price of the policy and the service in Bromley was very good however. The administration on the finance end was woeful! It was only after my prompting that, the payments were set up properly. With no explanation why the service was not followed through.”

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Posted 7 years ago

Thank you for your feedback Mrs Dimeji and apologies for your experience. I will follow this up with your branch today.

Posted 7 years ago

“yes customer service is good and face to face contact also good. but the cost is so dear that next I am going to have to look around for a cheaper option”

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Posted 7 years ago

“Luckilyfor myself I have not had to use your insurance as yet but there is always a first if something goes wrong. It is nice to know we are in safe hands.”

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Posted 7 years ago

A-Plan Insurance is rated 4.7 based on 6,093 reviews