A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,093 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your staff are happy in helping. But whan change car the price was £20.00 a month more I could not get out of contract . Will not be renewing insurance in August .”

Helpful Report

Posted 9 years ago

Dear Mrs Faulkner, Thank you for your feedback. We are sorry to hear of your unhappy experience with us. We would like the chance to put things right and will be in contact with you to discuss this. If you require any further assistance at all, please do get in touch with us. Many thanks, Frans Gerber, A-Plan Insurance

Posted 9 years ago

Mr Faulkner, I understand our branch manager Ben, has been in touch with you to clarify the changes and charges. If you require any further assistance at all, please do get in touch with us. Many thanks, Frans Gerber, A-Plan Insurance

Posted 9 years ago

“Have been very helpful all be it a few mistakes made one fairly major! Never did hear back from manager as promised”

Helpful Report

Posted 9 years ago

Dear Miss Saunders, Thank you for taking the time to leave feedback. I am sorry you were disappointed with the experience you received from us. I have raised this with your local branch and I will personally make sure they will get in touch with you. We also will investigate to ensure that we avoid this happening again. If you require any further assistance at all, please do get in touch. Many thanks, Frans Gerber A-Plan Insurance

Posted 9 years ago

“Admin costs was not explained to me therefore I wasn't very happy with the service I received .”

Helpful Report

Posted 9 years ago

Dear Ms Gibbs, Thank you for taking the time to leave feedback. I am sorry you were disappointed with the experience you received from us. I have raised this with your local branch and we will investigate to ensure that we avoid this happening again. If you require any further assistance at all, please do get in touch. Many thanks, Frans Gerber A-Plan Insurance

Posted 9 years ago

Ms Gibbs, I understand our branch manager has since been in touch with you to discuss this issue and that it is now resolved. Thank you for taking the time to leave feedback, we appreciate it. Many thanks Frans Gerber, A-Plan Insurance

Posted 9 years ago

“The rating would have been very good but sadly I have been told by my son that there is an 'accident' marked down on my policy from a few years back which never happened. He called in to put me on his insurance which would cost a lot more because of this 'accident'. I was a company car driver and the garage manager had forwarded a letter stating I had no accidents but somehow this was not put down on my insurance. I would have complained but I have already paid and will probably move my insurance elsewhere when it expires. Andrew Compton”

Helpful Report

Posted 9 years ago

Dear Mr Compton, Thank you for taking the time to leave feedback. I am sorry you were disappointed with the experience you received from us. I have raised this with your local branch and we will investigate to ensure that we avoid this happening again. If you require any further assistance at all, please do get in touch. Many thanks, Frans Gerber A-Plan Insurance

Posted 9 years ago

“The company got me to do the running around. to prove my no claims bonus”

Helpful Report

Posted 9 years ago

Mr O'Donoghue, Thank you for taking the time to leave feedback. I am sorry you were disappointed with the experience you received from us. I have raised this with your local branch and we will investigate to ensure that we avoid this happening again. If you require any further assistance at all, please do get in touch. Many thanks, Frans Gerber A-Plan Insurance

Posted 9 years ago

“Could have saved time if you had done the deal first time around”

Helpful Report

Posted 9 years ago

“I have not yet had to make any claims. I can only assess your performance once I have made a claim”

Helpful Report

Posted 9 years ago

A-Plan Insurance is rated 4.7 based on 6,093 reviews