A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,095 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service price courtesy”

Helpful Report

(Chichester) - Posted 7 years ago

“We used you for years and recommended you. However although we still have some business with you and prefer not to take business away but we and friends have had to do so because of increasing cost including fees and having to go back and forth on phone and email. Twice we in two years we received someone else documents.Also quite a few mistakes occurring which have been put right by senior staff but should not have happened. Hope these comments help as we have always been constructive”

Helpful Report

(Farnborough) - Posted 7 years ago

Thanks for your feedback Mrs Barnes. We appreciate your custom over the years and we do take your comments seriously. I will pass them on to your branch and they will be in touch.

Posted 7 years ago

“Courteous and helpful staff.”

Helpful Report

(Camberley) - Posted 7 years ago

“I went with A-Plan because my brother recommended it to me. This is my second year and I got the offers from A-Plan that other insurance did not give. I hope that A Plan do continue. with their good service”

Helpful Report

(Wimbledon) - Posted 7 years ago

“Polite happy helpful staff, knew their stuff and even when an IT issue happened one morning they coped and simply took details and called back.”

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(Bath) - Posted 7 years ago

“Keeping all my insurance documents in one site,and remind me for renewal in time. But I noticed the annual payments are in the increase every year . !!!”

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(Solihull) - Posted 7 years ago

“Stephanie was polite professional with great service to the point,I wish all the success for the future.She will go a long way with her kindness and manners”

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Posted 7 years ago

“Early days”

Helpful Report

(Parkstone) - Posted 7 years ago

“Polite customer service people. Competitive price”

Helpful Report

(Bournemouth) - Posted 7 years ago

“CUSTOMER SERVICE WAS OUTSTANDING”

Helpful Report

(Weybridge) - Posted 7 years ago

“Happy with the little contact so far”

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(Chester) - Posted 7 years ago

“Competitive rates always finds a good deal”

Helpful Report

(Kidderminster) - Posted 7 years ago

“I can’t say I’m happy as it seems to have all been bad news for me since you took over but it’s not your fault. Help me with COVEA would be nice though.”

Helpful Report

(Winchester) - Posted 7 years ago

We will definitely do all we can to help. Thanks for your feedback Mr Freeman.

Posted 7 years ago

“Overall good service but still waiting for my no claims proof to be sent through.”

Helpful Report

(Thatcham Schemes) - Posted 7 years ago

Dear Mr Bradley-Upton thank you for the review. I have passed this to your branch who will forward you your NCB details. Regards A-Plan

Posted 7 years ago

“Knowledgeable staff. Returned calls quickly. Understood product I needed”

Helpful Report

(Maidenhead) - Posted 7 years ago

“It sorted out my policy efficiently and seems to value repeating customers, very friendly staff in Fareham branch.”

Helpful Report

(Fareham) - Posted 7 years ago

“No problem very good service speciall Good dealing with Matthew”

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(Weybridge) - Posted 7 years ago

“Good customer service and willing to review quotations in order to be competitive.”

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(Farnborough) - Posted 7 years ago

“Good costumer service”

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(St Albans) - Posted 7 years ago

“Efficient service”

Helpful Report

(Worcester) - Posted 7 years ago

A-Plan Insurance is rated 4.7 based on 6,095 reviews