A Choice Reviews

Name: A Choice
Rating: 2.21

2.2 Rating 370 Reviews

30 %

of reviewers recommend A Choice

Company Reviews

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Metrics

2.2

Based on 370 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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A Choice 1 star review on 15th March 2026

Roma Littel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE WORST! STAY AWAY! What a shambles. if you don't want to sit on hold for 20 minutes and then get through to a highly uneducated brummy 'customer service advisor' who clearly isn't bothered about you or the policy then run for the hills. 3 different people got my info wrong, costing over £20 in phoning back. Ask for a manager call back to get everything finalised at the start of June, was promised this would be within 48 hours. Today it's 28th June and no contact. A dozen or so emails have been sent, no reply. Pay the extra few quid and go for the next cheapest insurance company if this shower is the cheapest.”

Helpful Report

Posted 11 years ago

“Absolute ignorance by this company, I have renewed my insurance & during this process someone drove into the front of my car, luckily the damage wasn't to costly, but as advised I called in to claim. I decided to cancel the claim as this would only increase my premium, they are now ignoring the details I have sent to them, by request, to complete the policy agreement, I have had two emails prior to sending the correct documents saying they haven't received them (by email, the given link site or post, I sent all three) & when I ring no one picks up & the line goes dead. Absolute pathetic customer service & God forbid anyone who has to go through the claims process with them. I will definitely be moving insurers.”

Helpful Report

Posted 11 years ago

“Very poor customer service with very high hiden admin costs. Definitely would not be returning to a choice”

Helpful Report

Posted 11 years ago

“good”

Helpful Report

(Car Insurance) - Posted 11 years ago

“This service was terrible. They cancelled my policy three weeks before it ran out because I changed address as they claimed I had moved to a high risk area. I had moved to a small very quiet village in the middle of no where. Where my car is kept in a locked garage over night. I lost a years no claim because of this even though the cancelation was no error on my part. Also I had paid for my policy up front and did not receive the three weeks worth of money they owed me due to them cancelling the policy. My documents were not easy to obtain online and they keep you on hold FOREVER. Because I am a young driver they think they can bully you into paying more money for a awful service. NOT ME !!!!!! I would advise anyone to find a different provider of insurance and they will not receive my custom again !!!!!!!!!”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Extremely rude customer service. I've changed my mind within hours ahd bang charged me £50 for nothing. Avoid if you can”

Helpful Report

Posted 11 years ago

“Customer service very poor.. Wanted to cancel within 13 hours of purchasing insurance as didnt have access to all the documents they needed.. Been told i will be charged £50 . This was not made clear to me on the purchase confirmation email. Contacted customer service and they were very un helpful. Would not allow me to speak with manager to request a reduction in rate and would not let me make a complaint! Also was told i had to email in order to cancel and could not do it over the phone after keeping me online for 20 minites!”

Helpful Report

(Car Insurance) - Posted 11 years ago

“After making the full payment, I haven't received any paper work from A-Choice. Then I made many telephone calls asking for the copy, but still no responds. It makes me very disapointed about the after sales service, not professional at all. I won't recommend this company to my friends at all.”

Helpful Report

(Car Insurance) - Posted 11 years ago

A Choice is rated 2.2 based on 370 reviews