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ActiveQuote Reviews

4.6 Rating 1,464 Reviews
92 %
of reviewers recommend ActiveQuote
Company Reviews Questions Metrics
4.6
Based on 1,464 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
On-time Delivery
Greater than 85%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read ActiveQuote Reviews
Visit Website

Phone:

029 2009 0389

Email:

compliance@activequote.com

Location:

Global ReachDunleavy Drive
Cardiff, United Kingdom
CF11 0SN

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Anonymous
Verified Reviewer
“general poor service, I felt little effort was made to research the market for a better quote. Your system is poor in this regard, in a normal event I would expect a schedule of alternative quotes as the first correspondence. You are meant to be a broker after all.”
Helpful Report
Posted 8 years ago
Thank you for your comments and review. We are sorry you feel that our service has been poor. We did run a comparison of quotes however as we explained we couldn't find the same level of cover you had for a lower premium, and you confirmed you were happy to proceed. Thank you again for choosing to renew your policy through ActiveQuote.
Posted 8 years ago
Christine Warren
Verified Reviewer
“Upon receiving my premium for continued health insurance and found it had gone up by nearly £100 I rang you to see if you could get it cheaper you were all on Lunch according to a colleague and I would receive a call after lunch 5 days later I am still waiting not impressed at all”
Helpful Report
Posted 8 years ago
Hi Christine, Please accept our apologies for the poor service you've received from us, we've certainly fallen short of our usual standards. Our Customer Service team confirm they have spoken to you today and we've arrived at a satisfactory outcome for you which we hope has compensated for the experience you've had. Please do get in touch if you have any further queries, or we can help you in any way. Kind Regards, The ActiveQuote Team
Posted 8 years ago
Anonymous
Verified Reviewer
“I was sold an income insurance policy from this company at the beginning of the year. They went through my circumstances in depth and assured me the policy was right for me. Unfortunately I had to make a claim, my claim was rejected by the insurance company as I was sold an incorrect policy (confirmed by insurance company). When I complained to Active Quote they accepted that they had sold me the wrong policy. However they only offered me one moneths benefit as a way of compensation. So I am now 7 months post accident, trying to recover from an injury on nil income. Added to this stress I am now having to take legal action against this unhelpful, unprofessional and unsympathetic company.”
Helpful Report
Posted 8 years ago
Thank you for leaving a review Mr Lake, we are sorry for the stress that's been caused. This was referred to the Financial Ombudsman Service, which has made a final decision which we have complied with. We trust this matter is now closed. Kind Regards, The ActiveQuote Team
Posted 8 years ago
Anonymous
Verified Buyer
“Bad advice, followed by me not being able to contact the Activquote advisors over a two week period by which time my renewal date had passed. Would not recommend this company and will not be using them again myself.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“dramatically increased quote year on year (30%) with no change in circumstances, asked for alternative quotes and instructed not to renew but renewed policy anyway.”
Helpful Report
Posted 8 years ago
We're sorry to hear about your experience with us. We'll get in touch with you over the next day to discuss further. Thank you. The ActiveQuote Team
Posted 8 years ago
Glenise Bonney
Verified Buyer
“I am not sure what active quote do for me, I deal directly with Bupa. I have had no contact at all with Active Quote when renewing my health insurance”
Helpful Report
Posted 8 years ago
Thanks for your feedback Glenise. We've looked into what's happened - we tried to contact you via phone and email from April 29th onwards. We'd be keen to let you know the detail, please get in touch if you'd like to discuss further. Thanks, The ActiveQuote Team.
Posted 8 years ago
David Dench
Verified Buyer
“1. Renewal agent at activequote sat on the renewal quote from Aviva for several weeks bringing me very close to renewal date. 2. Asserted he had tried to contact me - no record - not true. 3. Complacent about Aviva's 40% increase, just wanted me to renew; made scant effort to obtain better quotes. 4. Failed to draw attention to Aviva's omission to send me health questionnaire; completing it secured 10%+ discount. 5. Still got the final quote wrong at the end of all this. In brief, completely useless. Agents in prior years much better.”
Helpful Report
Posted 8 years ago
Thanks for taking the time to provide feedback David, we are sorry your experience hasn't been positive. We have reviewed your renewal details - please get in touch with us and we can discuss this with you further. Thank you. The ActiveQuote team
Posted 8 years ago
Jamshed Afzal
Verified Buyer
“I am not satisfied on the insurance monthly amount, i have been paying from last three years without any claim but every year the insurance amount goes up and I have mentioned this to your colleague who called me for the quote and he said will get back to me but no one has contacted me afterwards. So I will probably cancel this insurance and go for the new one somewhere else. I am not satisfied at all with your service. Thanks, Jamshed”
Helpful Report
Posted 9 years ago
ActiveQuote is rated 4.6 based on 1,464 reviews
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