Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,042 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order more than £2000 items bu delivery late and no note answering phone”

Helpful Report

Posted 4 years ago

“Cannot contact you about an order and very worrying that you have taken money without delivery date”

Helpful Report

Posted 4 years ago

“Avoid this company at all costs! I bought a walk in freezer unit that needs a new compressor after just 9 months of use. Trying to report this and get some customer service from Adexa has been a nightmare. It took 52 calls to get an answer from what I would describe as incredibly stroppy customer service who were giving me attitude as I had the audacity to complain. The freezer they are selling as new is in actual fact a poorly reconditioned unit, that has been leaking gas and has been topped up twice already. It also has live wires housed within the freezer that given me a serious electric shock. They have threatened to ruin my business by making bad reviews as I said I would be leaving a bad review of their company, despite having never purchased any of our products. I have now been left with no freezer and a lot of wasted stock. They have said they will collect the freezer and issue a refund, however they will not say when they’ll collect it and have refused to communicate any further as they are not happy that I am angry about spending £2400 on a freezer that was falsely advertised as new. I have added a picture of the freezer as Adexa insist that I have bought a glass cleaner, not a freezer.”

Adexa Direct 1 star review on 12th June 2021

Helpful Report

Posted 4 years ago

“They send me wring pizza oven and they not change and refuse to refund”

Helpful Report

Posted 4 years ago

“Avoid this company at all costs. After months of contacting them they finally picked up their faulty Bain Marie with a follow up email confirming a refund. The refund never came and they are ignoring our emails. We are now taking the dispute up with Amex but so much unnecessary stress over something so simple.”

Helpful Report

Posted 4 years ago

“The worst catering company I have ever used,2 months waiting for equipment,zero customer service,zero replies to emails have spent numerous hours/days trying to call.About write off money we don’t have.Furious!!!!”

Helpful Report

Posted 4 years ago

“Ages for equipment to arrive & pizza oven broken. Absolutely NO response to emails & forget about phoning them! NEVER order from them!”

Helpful Report

Posted 4 years ago

“DON'T BUY FROM Adexa!!!! Scammers!”

Helpful Report

Posted 4 years ago

“Chicken warmer display stopped working within 5 days. They don't answer your calls and emails.”

Helpful Report

Posted 4 years ago

“Wish I could give less order from here over a month ago and haven’t received the order despite it saying shipped can’t get through on the phone and they don’t answer emails. Now having it take legal action against them. Is anyone else in this position if so I’d like to hear about it. Don’t order anything from them ..”

Helpful Report

Posted 4 years ago

“Beer cooler delivered damaged, after 2 weeks of trying to phone which was never answered and emails that were never replayed to, I am still trying to get a refund or replacement. Please don’t use this company, the customer service is appalling”

Helpful Report

Posted 4 years ago

“If you want waste your money go ahead with this #%^*+%# company”

Helpful Report

Posted 4 years ago

“I would never ever go anywhere near this company, I can’t tell you how bad they are.”

Helpful Report

Posted 4 years ago

“Avoid like the plague!!!! Have been trying to contact FOR A YEAR!!!! Call every single day, email every single day, not one reply! a £2000 piece of equipment broke after a month! All engineers I have spoken to about fixing it say they wont be able to because Adexa wont sell them spare parts!”

Helpful Report

Posted 4 years ago

“Avoid them”

Helpful Report

Posted 4 years ago

“Avoid this company. Once you make an order online you can't get in touch with them and you are lucky if you get your delivery.”

Helpful Report

Posted 4 years ago

“Avoid at all costs. Appalling customer service. Fudge and outright lies. You’ll be lucky if you receive your item.”

Helpful Report

Posted 4 years ago

“Ordered 3 items, 2 arrived together with 1 severely damaged. Reported the damage and sent photos, 4 days later I've heard nothing about that. Still waiting for my 3rd item. It said it would arrive after 3-5 working days, but probably on day 6 now and my item is still on the warehouse, waiting to be dispatched. Spoke to them about that and they were no help whatsoever. I have never seen customer service as shocking as it is at Adexa.”

Helpful Report

Posted 4 years ago

“I think I should consider myself lucky as I've not purchased anything yet from those people. But my story started pretty bad, that's why I decided to search for some reviews. Their phone never answer, from 10 times when finally once someone picked up, they promised that the salesperson will contact me to explain my query within an hour... You got this, they never rang back. When I wanted to check if they will on their chat a person there was very angry and couldn't even properly read what I was trying to ask them for. I'm lucky that I did not spend a penny with them... It could be a disaster as I was to buy a walking fridge and with all the extra shelves and services it would come up to £5000. Watch out with them surely!”

Helpful Report

Posted 4 years ago

“DON'T USE THIS COMPANY!!! They will take your money and not deliver the items. They will not answer your calls or emails. Got a refund through MasterCard.”

Helpful Report

Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,042 reviews