Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,042 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a oven it was sent faulty. It electrocuted my mate when he switched it on. This company needs to be shut down”

Helpful Report

Posted 4 years ago

“Terable company worst ever customer service that's if you can get a hold of them, faulty products they bluntly sell you some thing dogey and avoid you. My advice see the name Adex close your page and look else where”

Helpful Report

Posted 4 years ago

“Order No : 344944 DO NOT USE THIS COMPANY!!!! We ordered and paid for two patio heaters which were due to be delivered in 3 to 5 working days. 15 days later only one heater arrived. We tried over 20 times to call by phone but their phone cut off every time. We sent daily emails that remain ignored. This company is a disgrace ! We wished we read the reviews for Adexa before ordering as we would never have used the.”

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Posted 4 years ago

“Please do not buy from this company - from order to delivery and after care, the whole experience has been absolutely shocking. I have worked in the hospitality industry for many years and this is by far THE WORST company i have ever dealt with.”

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Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY Order No: 334129 The Bain Marie arrived completely different size and specification to that advertised on their website. They delivered a dry bain marie and not a Wet bain marie that was ordered. I sent in numerous photos and dimensions, they have refused to collect and refund. AFTER SALES is extremely poor. I have repeatedly advised that it is NOT a wet bain marie, yet it falls on deaf ears! They have refused to acknowledge or replace/refund. You are better to spend a bit more money and use another decent supplier.”

Adexa Direct 1 star review on 15th April 2021

Helpful Report

Posted 4 years ago

“I agree with all the below, terrible company, please avoid”

Helpful Report

Posted 4 years ago

“Faulty goods sent and might as well talk to a wall rather than their customer service! Still awaiting their response 8 months later!!!!!”

Helpful Report

Posted 4 years ago

“Customer service rudeness at its height. Been spoken to in a such sarcastic manner”

Helpful Report

Posted 4 years ago

“I purchased item it was faulty i called adexa they advised me to get qualified engineer report. instead I called my bank and raised CHARGE BACK ,I got my full money back in 10 minutes. my advise if you have issue with adexa JUST CALL YOUR BANK AND REQUEST CHARGE BACK”

Helpful Report

Posted 4 years ago

“poor service ordered 7 days in advance so we could have it on a certain day for a unique installation and close up the entrance after delivery still paid next day delivery to insure we had it today, no show, no contact, no answered emails, no answered phone calls, nothing and to top it off when we ordered last Tuesday we asked if there was any discounts available for corvid relief / Easter holidays ect , told no nothing, then after placing our order 36 hours later we get a email saying enter Easter 10 for 10% off everything now we will have to pay to have the doors put back on then taken off again if i”

Helpful Report

Posted 4 years ago

“I do not recommend you buy from this company. It took a week to reply to an email and they don't answer there phone. I bought a faulty folding table that would not fold and they offered me £5refund or a £10 voucher!! Very Poor and Outright wrong. You have been warned!”

Helpful Report

Posted 4 years ago

“THIS COMPANY NEEDS TO BE REPORTED TO TRADING STANDARDs Please Stay well clear of this Company”

Helpful Report

Posted 4 years ago

“Nightmare company, their returns and refunds policy is appalling and shocking customer service. Since the item we ordered was delivered faulty, we have been denied a repair, replacement or refund, as well as minimal communication from the company.”

Helpful Report

Posted 4 years ago

“On Adexa website you see the best items on reasonable prices and positive reviews. However, If you want to save your nerves, money and time, avoid this company. During one month they cannot deliver the item and issue a refund. You should call them many times and write many emails to take their attention to a problem. They speak nicely, but nothing happens. They ignored a Consumer Right Act 2015 particularly in respect to 14 days refund. All their excuses are system error and internal misunderstanding.”

Helpful Report

Posted 4 years ago

“I have just taken in my order for a new glass washer machine . On setting everything up we noticed it is not taking in ringer aid and the glasses come out wet and cloudy. It took me ages to get through each time but I’ve now had three conversations , all resulting in the same response that it will be passed to management . No phone call from management and certainly no service call. This company is selling rubbish products that are faulty. I wish I had read the reviews before ordering. I’ve contacted my bank to try and reclaim my £860. I am also going to contact trading standards and the next move is to call the police . I’m really angry with myself for not checking this company out before ordering , but like a lot of people was sucked in by good prices and good description of products. I don’t understand how they are getting away with it . DO NOT BUY OFF THESE COWBOYS . It’s definitely as the saying goes buy cheap buy twice”

Helpful Report

Posted 4 years ago

“Stay away from buying anything from this company. Products won't last more than 15months and will probably have to buy a new one as the most expensive part will break. Only 12 months warranty and cheap prices... I'll let you figure that out”

Helpful Report

Posted 4 years ago

“Worst ever Absolutely fraud”

Helpful Report

Posted 4 years ago

“Absolute nightmare only received part order ..rang 20times emailed 6 times ..no answer ...wouldn’t recommend 100% why have customer service”

Helpful Report

Posted 4 years ago

“I am STILL waiting for my order. Delivery basis was 2-3 days. Payment was in Adexa's bank account on 7th March, I was expecting delivery by 10th/11th March at very latest. It is 15th March today - 8 days later and still no delivery. I have PHONED and phoned and phoned - NO ANSWER. I have sent SEVERAL EMAILS - NO RESPONSE! HOW do you contact this this unprofessional and unreliable company? I've never had such a terrible experience whilst purchasing business equipment which I am desperate for. I think the only way ahead here is to report them to local trading standards! Will NEVER buy from them again!”

Helpful Report

Posted 4 years ago

“Finally received refund for 1 item and awaiting refund for second item. Only thanks to Mia who actually called me after I requested a phone call. Now ordered same item on Amazon (Cheaper) and received in less than 48 hours, (7 1/2 weeks waiting from adexa) So for anyone awaiting a refund there is hope!!”

Helpful Report

Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,042 reviews