Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,042 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service. Charly, in particular is awful. Adexa delivered a damage product, then took over 2 weeks to agree to a return for a refund but later refused to collect it, informing me that I should return it at my own cost. Deliberately misled and messed around for weeks. I had to eventually contact my bank to raise a chargeback request.”

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Posted 3 years ago

“Totally unprofessional team, sell unusable product then disregard you and tell you it’s your own error…”

Adexa Direct 1 star review on 22nd September 2021

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Posted 3 years ago

“Appalling service they dont care at all.”

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Posted 3 years ago

“Two fridges broken no refund Avoid this company”

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Posted 3 years ago

“3 items purchased and all 3 damaged in varying amounts, large hot plate purchased and inspected on delivery but when putting it in place (removed completely out the box) to use the bottom is badly damaged. You have refused to move on your T&C's.”

Adexa Direct 1 star review on 17th September 2021

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Posted 3 years ago

“Ordered 3 folding poseur tables, they do not stay open. Have called endlessly no reply. Sent emails no response either.”

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Posted 3 years ago

“Terrible customer service and communication. I had to get a refund via my credit card company as I was ignored for over a month when I had to return an item. Avoid!”

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Posted 3 years ago

“Useless customer service. No product, no refund!!”

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Posted 3 years ago

“Ordered 2 items 3 weeks ago. Alexa say DHL couldn’t deliver because of a bad address. 17 emails to customer service later and I still don’t have the items. I’ve asked for a refund but they keep emailing with different transport issues. Tried to call but no answer and no one calls you back. Nightmare of a company! Do not use!”

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Posted 3 years ago

“So bad!! don't use!!! they wont deliver your order and wont refund!”

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Posted 3 years ago

“This is a terrible company. Customer service is the worst I have come across. Ordered a sink unit and over a week later no repose or I should say false promises given. Now told it would be at least another week. I needed this installed this weekend. Now trying to get a refund from them. Avoid this company. Even 1 star is to high...”

Helpful Report

Posted 3 years ago

“Ordered product on the basis of the technical information provided but when received specification was different rendering the product useless to me. Provided Adexa with the information required highlighting error but have refused to collect item and issue refund. Due to the urgency of needing product have had to order an alternative ( from Nesbitts ) whilst I await response back from Adexa.”

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Posted 3 years ago

“STEER CLEAR. ZERO CUSTOMER SERVICE, TERRIBE APPLIANCE SPENT £1000 ON AN ICE MACHINE THAT DOES NOT PRODUCE ICE. THEY WILL NOT PICK UP PHONE AND WILL NOT RESPOND TO MY EMAILS. CONSIDERING LEGAL ACTION NOW THROUGH THE SMALL CLAIMS COURT.I ADVISE THE SAME. OWN A DINER AND BUY ICE FROM TESCOS NOW.”

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Posted 3 years ago

“OMG, I wish I had read these reviews before my worst buying experience with this company ADEXA. My question is how the hell are they still allowed to continue trading? Customer service is appealing, the delivery is shambles, the items are cheaply made. Something needs to happen to stop this disgraceful company trading in the catering industry. The glass Washer I bought for near £800 is a joke, matchbox could have made a better one. As for the non existence of customer service, where are they, or who are they, do they really exists or is it a one man and his dog who run this outfit. I don’t have the energy or time to explain my experience with is dam company. All I have to say is DO NOT waste your time, energy, or money.”

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Posted 3 years ago

“WORST COMPANY EVER. PLEASE DO NOT BUY ANYTHING FROM ADEXA. CUSTOMER SERVICE IS NON EXISTENT. THEY NEVER ANSWER THEIR PHONES, AND IT TAKES AN AGE TO GET A REFUND, AFTER THEY TRIED TO TAKE 25% FROM ME. ONCE THREATENED WITH SOLICOTORS I GOT MY REFUND”

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Posted 3 years ago

“I wish I could give them one star. Bunch of thieves I ordered 8 items but one was missing and spoke to customer service they didn’t give a damn about that. Pathetic customer service. No-one answer the phone.”

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Posted 3 years ago

“"00" rating they are a bunch of crooks..stay away from this company and trading standards should be spotting them....”

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Posted 3 years ago

“Terrible customer service. Fridge turned up very badly damaged, we were offered £58 reduction, then told our responsibility to re package, take time off to arrange return. No one replied to any emails and when I finally managed to speak to someone they just read a script and clearly were not concerned about our inconvenience or frustrations. For an expensive fridge I expect some form of customer service or concern ……. But they do not care. It’s unusual for me to write a review but I am so annoyed we are taking legal advice and getting support from our credit card.”

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Posted 3 years ago

“After 17 days, apologies and promises of delivery - my purchase HAS NOT ARRIVED. Is this a legitimate business ? Adexa have £118.90 of my money.”

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Posted 3 years ago

“Absolutely the worst customer service EVER!!!Back in May this year I ordered A Fridge and Freezer stating both were in stock and would be with me in 5 working days. After 10 days I had heard nothing. Tried over 20 times calling phone never answered once!!! Emailed asking confirmation of my order and what was happening with it. Got the most Mickey Mouse order sent back stating one item was in stock but the other wasn't. When you pressed on the tracking information nothing happened. I contacted my bank after receiving my second email with no further information to cancel my payment. I heard nothing more, about two weeks later I received an email stating my order was cancelled. This was back in May of this year. I've just received an email today stating I've still not paid for the items that APPARENTLY HAVE BEEN DELIVERED TO ME. These never have and I would urge anyone to avoid this company at all costs. What an absolute farce.”

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Posted 3 years ago

Adexa Direct is rated 1.1 based on 1,042 reviews