Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,252 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 1st April 2026

N Georgiev

Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service and not trustable. Be aware from this company.”

Helpful Report

Posted 7 years ago

“Appalling experience with this company. DO NOT BUY FROM ADEXA. Goods are poor. Nothing like on website. Customer service even worse. They make more money out of scamming people on return delivery charges when you want to send back what you bought because you discover their products are cheap and nasty than anything else. The company is run by a Turkish man, who I guess imports via Istanbul from China. Should be reported to trading standards as the suggested discounts are lies. Totally misleading as the quality of manufacture means that he is overstating original sale price by 400 percent. Do not spend your money with Adexa.”

Helpful Report

Posted 7 years ago

“I am taking this cowboys to court a disgusting company hope they go bust soon”

Helpful Report

Posted 7 years ago

“It looks like I have been saved. thanks guys for all your helpful reviews, I was about to make a purchase from them but having read so many negative reviews I HAVE DECIDED NOT TO.”

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Posted 7 years ago

“DO NOT BUY FROM THIS COMPANY. I DIDNT READ REVIEWS BEFORE I PUCHASED A DOUBLE DEEP FAT FRYER. STUPID ME. AFTER 3 MONTHS ONE TANK STARTED TO LEAK THE PLATE WHERE CONTOL KNOBS ARE CURLED UP. THEY MADE ME GET AN ENGINEER REPORT BEFORE THEY WOULD DO ANYTHING. AFTER 30PLUS EMAILS I STILL HAVE A LEAKING FRYER. THEY WONT ANSWER THE PHONE THEY HANG UP AS SOON AS YOU ARE CONNECTED.I AM NOW IN TOUCH WITH SMALL CLAIMS COURT. THERE IS ONE STAR BECAUSE I COULDN'T WRITE A REVIEW WITHOUT TICKING ONE I WOULD PUT MINUS IF I COULD. LEARN FROM MY EXPENSIVE MISTAKE DONT BUY FROM HERE.”

Helpful Report

Posted 7 years ago

“Thx all information. I changed mind I don't buy anything.”

Helpful Report

Posted 7 years ago

“Once they have your money the service stops. After sales service when things go wrong is made as awkward as possible. The gear is very competitively priced but there is a price to pay!!”

Helpful Report

Posted 7 years ago

“Dont dont buy anything from this guys, waste of money and time. And i will tell you that, you won't get what you've paid for. There will be something missing and then it will take you months trying to get the missing part, at the end to results. So wasted money and time . Don't bother. Read the reviews.”

Helpful Report

Posted 7 years ago

“Wish we had read the reviews before ordering! We are experiencing the absolute nightmare that I can read so many have been having! Ordered 2 fridges, once finally delivered there was only 1. When I finally got an answer they told me they would need cctv of accepting the items even though only one was signed for on delivery!!!!! Finally they admit that the other fridge was not in stock in the first place. Shocking Customer service. Never dealt with a company like this before.”

Helpful Report

Posted 7 years ago

“To everyone who looking at buying from this don’t I can’t stress enough this company is a complete shower !!!!!damaged goods covered by packaging this company does not do customer service save you self time and money don’t buy anything from the company they can ever be bothered to call you back and they might answer the phone”

Helpful Report

Posted 7 years ago

“Terrible after sales, do not use this company”

Helpful Report

Posted 7 years ago

“Not trustable at all never get my order”

Helpful Report

Posted 7 years ago

“I'm so very glad I looked for the reviews. Wanted a hot water boiler for a care home so found this company. I was wondering why these which are usually around £500 are now 135 for a pair. When it seems too good to be true, it usually is! Saved me a lot of headache. You get what you pay for so will spend more for a much better service as from the reviews, the after sales seems atrocious.”

Helpful Report

Posted 7 years ago

“Gutted that I didn't read the reviews first (I normally do). Ordered a back bar fridge and the compressor broke down within 6 months. Adexa did offer to send a new part but the quote just to fix it was £500+ meaning the fridge and the warranty are useless. There are loads more suppliers that offer parts and labour warranty even though slightly more expensive so I've cut my losses and gone there.. Anyone want a back bar fridge and compressor :)”

Helpful Report

Posted 7 years ago

“Nothing will go wrong if you Don't buy from this company! After reading all the reviews of the previous customers thanks to all. I was just about to buy some equipment worth 10k now I have to shop some where else .”

Helpful Report

Posted 7 years ago

“Cheap quality bas customer service .do not order from here .ordered mixer isn’t working and they refuse to give my money back .”

Helpful Report

Posted 7 years ago

“Should've read the reviews before purchasing. Also should've read terms and conditions (they're are laughable) Brand new dough mixer made 2 batches of dough then stopped working. Warranty only last 14 days FROM INVOICE DATE - takes a week to deliver. Warranty now only covers parts. I have to pay for inspection and fault report and return of defective parts and item to be repaired. The machine weighs 98kg - this isn't going to happen. 1st mixer arrived smashed to pieces - took 4 weeks for replacement. DO NOT BUY ITS NOT GOOD VALUE EVEN IF CHEAP - Read the other reviews ..... believe us.”

Helpful Report

Posted 7 years ago

“Had an oven from them. Heatvseal was defective. We contacted them by letter, email and phone. But no reply. I do not recommend”

Helpful Report

Posted 7 years ago

“All ok till a fault developed after only 4 months. Contacted Adexa cust svs, only to be told that that particular fault (a fridge interior light has failed) is not covered by warranty. Then she said if I got an independent report done at my own expense, stating the fault, if they accept it, they would replace the light, but we would have to get it fitted ourselves, at our own expense. Never heard of such a useless warranty. Details now with Trading Standards.”

Helpful Report

Posted 7 years ago

“Send faulty item back, no contact from them. Had to chase, told by them another item would be sent out, but this didn't arrived and denied having said that!! Arranged delivery again, read reviews and asked for refund. The fridge did turn up despite refund!! but box was damaged so can only guess it was damaged again inside. AVOID!!”

Helpful Report

Posted 7 years ago

Adexa Direct is rated 1.1 based on 1,252 reviews