Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.73

4.7 Rating 7,986 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 7,986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 4th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok, done the sending well nothing special either way”

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Posted 1 year ago

So nice to see you again Emma, you had quite a few fun things in your most recent order - we hope you're enjoying them! Thank you so much for your review 💝

Posted 1 year ago

“Always prompt in their supply of items. I've never had any problems with refunds on faulty goods etc.”

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Posted 1 year ago

Thanks so much for the honest feedback Neil, we'd love to know what we can do to turn your 4 star review into a 5 star one! 🤩 Please let us know if you think there's anything we could improve on further to make our customers experience more enjoyable. Thanks again!

Posted 1 year ago

“Fast to pack and send my order. Ordered Monday and arrived that Wednesday! Great service. 4 stars due to the *free novelty vibrating bullet* being a dud. New batteries were scorched when trying to turn it on and it never worked. To be fair I have not contacted ATMS regarding this yet. ATMS are a 5 but the bullet is a - 10”

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Posted 1 year ago

Hiya, thank you so much for the review! We can see that you have not reached out to us directly in regards to the faulty free gift that came with your purchase, so we are emailing you now to look into resolution options together. ☺️

Posted 1 year ago

“Very good toy! The second best I’ve ever had. Had a Satisyer Pro previously and I rate that higher. The suction on the Satisfyer is better, the tip on the clitoral stimulator is larger on that one which I think suits me better. This one takes a bit of adjusting to get in the right place but once it’s there, it stays. If you prefer hands free, or the g spot/clitorial stimulation simultaneously this is for you. If you’re just after the clitorial stimulation get a satisfyer pro. Charging is easy on this one and it’s super easy to clean. Don’t regret the purchase, still an excellent toy but when it dies I’ll be buying a satisyer pro again.”

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Posted 1 year ago

Wow - thank you so much for the thorough and in depth review and recommendations! The two toys you're talking about in your review are two of our best sellers, so we're so happy you've been able to experience them both! Can't wait to see what you pick up in your next purchase - thank you again 🤗

Posted 1 year ago

“It was despatched promptly by ATMS, the day after order placed, but took a week before we got it. Because NZ Couriers do not deliver to PO Boxes they passed it on to local NZ Post for delivery to the PO Box. Unfortunately we only became aware of that several days later upon calling them. NZ Couriers' tracking system did not disclose the handover Then NZ Post's system showed it was with the local courier ro deliver to the Post Office for several more days but when I called them we discovered that it was in fact at the Post Office ready to be collected, but we had not been notified! Obviously ATMS is not responsible for the companies systems and failures but perhaps it should consider despatching items to go to a PO Box directly with NZ Post eliminating the double handling and additional delay? As for the item, it was well packaged and is obviously good quality. We can't wait to 'road test' it later today!”

Helpful Report

Posted 1 year ago

Hi there, thank you so much for this incredibly thorough review! We completely understand your frustration and would like to apologise for the unnecessary delay you faced in receiving your order. We have investigated this further with the courier company and it looks as though there was a missed scan on their part - so sorry about this! We have taken your feedback on board and will look into different options to avoid this happening again in the future. Despite the rocky start it took in getting your order, we hope that your "road test" went well and that you're enjoying your new goodies! Thanks again ❤️

Posted 1 year ago

“Really love the extra care they go to with every order, i’ve shopped here multiple times and every time has been amazing and efficient”

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Posted 1 year ago

It's such a compliment whenever our lovely customers notice know much care and detail the team at Adulttoymegastore put into every order. We thank you for your kind words, and would love to know what we could do better to turn your 4 star review into a 5 star one 🤩

Posted 1 year ago

“Everything arrived extremely quickly especially considering it was around the Xmas/new year break Absolutely enjoying everything that was purchased”

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Posted 1 year ago

“Every purchase seems to get packed and delivered to my doorstep swiftly, generally within 2 working days every time”

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Posted 1 year ago

“Good selection at a good price. Fast delivery”

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Posted 1 year ago

“The things that can't recharge is a annoying. But all good”

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Posted 1 year ago

“Does the trick 👍”

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Posted 1 year ago

And we're so glad to hear this! Thanks for the update 👍

Posted 1 year ago

“The items arrived really quickly. When one was faulty they had a process but agreed pretty quickly and resolved.”

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Posted 1 year ago

Hi there, thank you so much for your continued understand around our policies and procedures we have in place to deal with this kind of situation. We're glad we could get this sorted for you relatively quickly and hope to see you again sometime soon 😊

Posted 1 year ago

“Great selection, fast delivery. The site would be improved significantly by including accurate size measurements and specific material descriptions (i.e. min and max girth, flexible vs firm silicone, etc) to help aide in making purchasing descriptions for ultimate satisfaction.”

Helpful Report

Posted 1 year ago

Hi there, what great feedback! We'll be sure to take this on board and come up with a game plan on how we can make user experience that much more friendly! Please be sure to pass on any further ideas you may have, and thank you for taking the time to leave a review!

Posted 1 year ago

“great fast delivery”

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Posted 1 year ago

Hiya, we're so happy to hear that you had a positive experience shopping with us - hope to see you again!

Posted 1 year ago

“Very happy. However the USB cable doesn't seem to connect . Magnetic ports are not very stable or strong”

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Posted 1 year ago

Oh no Dee! It sounds like you've got a faulty product on yours hands - not fun. We are reaching out now via email to get this resolved quickly for you 😊

Posted 1 year ago

“Quick delivery! Discrete packaging!”

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Posted 1 year ago

Hi there, thank you for taking the time to leave us a kind review 😊 We would love to know what we can do to turn your 4 star review into a 5 star one! 🤩

Posted 1 year ago

“Good service by you but but the delivery didn’t follow the directions and left on door rather than out of site like I asked”

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Posted 1 year ago

Hiya, thanks for taking the time to leave us a review! We're really sorry that your special delivery instructions were not followed. Feedback like this is super appreciated, as we can communicate this to our courier partner and hopefully avoid this happening again in the future.

Posted 1 year ago

“Had a few really cool purchases through ATMS, easy to navigate and good quality toys”

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Posted 1 year ago

Hiya, thank you for taking the time to review Adulttoymegastore! We are delighted to hear that you have had a positive experience whilst shopping with us - looking forward to seeing you again!

Posted 1 year ago

“Shipped one day...arrived the next. excellent service. The parcel was well-wrapped Only down side was the courier delivered to the wrong address in the wrong street! .”

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Posted 1 year ago

Hi there, thanks for taking time out of your day to leave us a review! Feedback like yours is super important and keeps us in the loop with what happens with your order once it leaves our hands and is making it's way to yours. We're so sorry about the mishap with the courier delivery and will investigate this further to prevent it from happening again in the future. Thank you for you continued support and understanding around this! 😊

Posted 1 year ago

“Just what we ordered! Nice easy transaction that ticked all the boxes”

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Posted 1 year ago

Nice and easy is the experience we want all our customers to have when shopping with us, so thank you for your feedback Danica!

Posted 1 year ago

Adulttoymegastore is rated 4.7 based on 7,986 reviews