Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.72

4.7 Rating 8,458 Reviews

93 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 8,458 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 18th April 2026

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shopping experience was great, fast delivery, packaging all good. The problem was the product, very cheap, and not usable. I appreciate it wasn't expensive in the first place, but you can't use it as intended.”

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Posted 3 weeks ago

Hi there, thank you for the review! I have reached out to you privately so can get this sorted for you!

Posted 2 weeks ago

“has a smell”

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Posted 1 month ago

Hi L, thank you for your review! I have reached out privately to discuss this!

Posted 1 month ago

“Good, room for improvement.”

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Posted 5 months ago

Hey Kimberley, thanks for leaving us a review! We would love to know what we could do to bump your experience up to 5-stars - please don't hesitate to contact us directly with your feedback 😊

Posted 5 months ago

“Appreciated the eco-friendly packaging. Most items arrived in excellent condition, one item came with no instructions, a charger that doesn't seem to fit the device, and a sticky residue all over the remote.”

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Posted 7 months ago

Hey there, thanks for your review. We're very sorry to hear that one of the products arrived in this condition, and we've emailed you directly to start the process of making this right. We look forward to correcting the issue and hopefully turning your experience into a 5-star one!

Posted 7 months ago

“Product broke first use”

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Posted 7 months ago

Hey there, thanks for your review and sorry you received a defective product! We've flicked you an email requesting some further information so we can organise a warranty claim for you.

Posted 7 months ago

“Unfortunately out of the 12 items ordered, one did not arrive and one does not work”

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Posted 10 months ago

Thanks for your review and we're sorry to hear there was a few issues with your order! I can see you let us know and have since been provided a refund for the faulty and you were sent out the missing item. We hope you are loving the rest of your order!

Posted 9 months ago

“It was quite what I was expecting it still did it’s job”

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Posted 11 months ago

“Prompt service! But the costume I ordered was flimsy for the price, and broke soon after I put it, on before judgement is passed, it was my size!”

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Posted 11 months ago

“Purchased this many times over my partner love it but they don't last that long normally only 1-2 years before she kills them.”

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Posted 1 year ago

“I mean it works but it’s just not very powerful so it didn’t feel too good”

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Posted 1 year ago

Thank you for your feedback! We're sorry to hear that the power wasn't quite what you were expecting. We appreciate your input, and it helps us to keep improving our product selection. If you have any questions or need assistance in finding something more suitable, feel free to reach out to our customer care team who will be able to provide you with specific recommendations tailored to your wants and needs 🤗

Posted 1 year ago

“One purchase has a faulty on/off switch . I understand the non return policy however”

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Posted 1 year ago

Thank you for sharing your feedback! We're sorry to hear that you experienced an issue with the on/off switch. We truly appreciate you understanding and respecting our non-return policy, however that does not apply to faulty items and we don't want any of our customer out of pocket and sans toy! Someone from our customer care team will be reaching out to you via email to resolve this with you and see if you would like a replacement, refund, or store credit 🤗

Posted 1 year ago

“Haven't used the products as yet but got excited about the free cosmopolitan subscription but when I tried to subscribe it said that it is no longer applicable. When I looked at the voucher, it expired in 2019. don't include the voucher going forward”

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Posted 1 year ago

Thank you for your feedback! We're sorry to hear about your experience with the Cosmopolitan subscription. It can be frustrating to encounter expired offers. Our team will take a look at what we can do to hygienically remove these from the individual items as it's not something we advertise on site and were unaware of 😊 We appreciate you letting us know and will make sure to keep things fresh and accurate going forward. If you have any questions or need assistance with your order, please reach out to our friendly customer care team. We're here to help! ✴

Posted 1 year ago

“Goes ok, but she’s a bit tight! Sucking function is a bit noisy, will do a bit more testing but unsure this will be better than the traditional method 👋”

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Posted 1 year ago

Hi there! Thanks for sharing your thoughts on your new toy with us! It's great to hear that you’re going to give it another go, as sometimes it takes a little time to get used to new experiences and sensations. If you have any questions or need assistance along the way, feel free to reach out! Our friendly customer care team is here to help! 😊

Posted 1 year ago

“Hi When I ordered, 2 gifts were included, but I did not receive any gifts.”

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Posted 1 year ago

Thanks for reaching out to our customer care team via email! I can see that this has been amended for you and the free gifts has since been received. Please do not hesitate to reach out if you run into any further issues! 😊

Posted 1 year ago

“First time using it and I do prefer a standard vibrator”

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Posted 1 year ago

Thanks for sharing your thoughts! It's totally understandable to have a preference for a standard vibrator, as everyone has different wands and needs. If you're looking to explore more options, feel free to reach out to our friendly customer care team via email, live chat, or phone call - we're here to help you find something you'll love! 😊

Posted 1 year ago

“Made two orders, products were great however the first order was labelled incorrectly and delivered to the wrong address and i paid extra for the second order to be delivered on a saturday only for it to be sent to the wrong city and didnt arrive till the following Wednesday”

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Posted 1 year ago

HI there! Thanks so much for bringing both situations to our attention, we're really sorry to hear of these issues with the courier. We've issued you a refund for the failed Saturday delivery, and someone from our customer care team will be reaching out to you now to discuss your experiences with both of your orders 😊

Posted 1 year ago

“I found the ATMS service was good, products were delivered in a reasonable time, however one of the products was the incorrect size and therefore did not have the desired effect. Overall I am satisfied with ATMS.”

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Posted 1 year ago

Really happy we were able to work something out between us, our customer care team is always here for you to answer any questions you may have - including specific measurements from our warehouse team on items you are lining up to purchase!

Posted 1 year ago

“Best toys ever and they have all sorts and always have really good deals going on and if you have any questions they get back to you very fast and very helpful”

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Posted 1 year ago

Thanks so much for this kind review! Please do not hesitate to reach out to us with feedback on how we can improve to 5 star service 🌟

Posted 1 year ago

“Quick reliable service and discreet packaging. Haven’t had a chance to try them yet as they are part of a birthday present.”

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Posted 1 year ago

Hiya Ryan, thanks so much for your review! We'd love to know what we could do to improve our service to turn your 3 star review into a 5 star one 🤩 Please have fun trying out the birthday presents, and let us know if you run into any issues!

Posted 1 year ago

“The succubus and it's power are amazing, but after one use the inter sleeve got a hole on it, and I don't know how to replace only that part. The machines life is going to be shortened because the lube gets into the suction mechanism. Without that one fault it's an easy 4.5 star, full 5 star if you could program the length and speed of the suction function.”

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Posted 2 years ago

Adulttoymegastore is rated 4.7 based on 8,458 reviews