Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.72

4.7 Rating 8,169 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 8,169 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 23rd July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doesn't really simulate sucking very well. Poor ergonomic design and not very flexible. Unimpressed and disappointing.”

Helpful Report

Posted 5 days ago

“Sent a device that was flat or broken not happy”

Helpful Report

Posted 2 weeks ago

“This time was torture on multiple levels. From trying to buy online-NO ONE RESPONDING to emails and multiple messages left requesting call back. Consequently-I have had to endure an additional tier of torture from NZcouriers who up until yesterday were ALL foreigners who did not understand English and repeatedly kept asking for same identifiers be repeated. While NZcourier is obviously separate...had anyone bothered to get back to me in the 1st 2 days of me asking...I could have avoided the entire headache. I am traveling and leaving tomorrow- without my parcel. Unless I get it today- I am going to be back to square one trying to deal with people who apparently don't understand English. My attempts to communicate with this company were in triplicate. Live chat, Email, and Telephone. The woman that I EVENTUALLY got to speak to was lovely and apologetic so no reflection on her as far as I know.”

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Posted 3 weeks ago

“Apparently didn’t work”

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Posted 4 weeks ago

“Arrived quickly in discreet packaging -- great service as ever. However, the charging port on the product itself broke within 48 hrs :/ DO NOT recommend this particular product.”

Helpful Report

Posted 4 weeks ago

Hey there, thanks so much for your reviewing and for bringing this to our attention! Someone from our friendly customer care team will be in touch with you shortly regarding this, so we can resolve your faulty toy ASAP. Please keep an eye out for an email heading your way shortly 💌

Posted 4 weeks ago

“Communication is great regarding shipping etc, Shipping was prompt, emailed re a delay, response to emails when items don't go, ruined the experience. Brought two items, one does not go, emailed support, waited 24 hours, no reply, now over 48 hours later still no reply, weekend is here now, so I rang, and no one is avaliable to answer the call. This has now let the experience down. Surely they aren't that busy, that it takes over 53 hours to respond to an email.”

Helpful Report

Posted 1 month ago

Hi there! We truly appreciate you taking the time to share your experience with us and we're really sorry to hear about the delay in our response — it’s definitely not the level of service we strive for or are known by. Your feedback is valuable, and we’re here to make things right for you so this has be escalated. Please check your inbox now for a message from our customer care team, as they're on it and have resolved this as requested! 💓

Posted 4 weeks ago

“Third faulty product I’ve order from ATMS :( every time I order a silicone vibrator it arrives broken! Despite charging for a full night and being careful I have received a broken toy each time for some reason! :(”

Helpful Report

Posted 2 months ago

“Product recived states on packaging Sample. Not for sale! Have come across this before were the dont last very long”

Helpful Report

Posted 2 months ago

“Ordered 3 days ago still no update on product dispatch. It says it’ll get delivered in 2-4 business days, it’s been 3 days still no information about delivery provided. No response from customer service.”

Helpful Report

Posted 3 months ago

Hi there, thank you for submitting this review and for bringing the issue to our attention! We have unfortunately been unable to locate any order tied to your email and last name. If you could please reach out to our friendly customer care team with alternative details, an order number, or proof of payment then we will be able to locate your order information and provide you with a tracking number ☺️

Posted 3 months ago

“The you i received said “sample not for sale” on it, i emailed almost 2 weeks ago about this and have followed up and have heard nothing. Really disappointed to be honest.”

Helpful Report

Posted 3 months ago

Hey there, thank you for your feedback and patience while we reviewed your initial emails to us ☺️ Our friendly customer care team has sent you an email regarding this, explaining that the essentials bundle you purchased came with a free sample of the toy which you have received. Please do not hesitate to reach to us again if you run into any further questions or concerns 💌

Posted 3 months ago

“Broken products and no response from customer service.”

Helpful Report

Posted 3 months ago

Hello! We’re really sorry to hear about the broken products you received and the lack of response from our customer service. Your experience is very important to us and we can understand your frustration. Glad that we were finally able to make contact after discovering and resolving our email server issue, and resolve your issue quickly!

Posted 3 months ago

“Don’t think of buying from this store! Horrible customer service! No reply it’s been 30 days Beware the quality of products are way too cheap! Bottle leaks and products starts breaking even in single use”

Helpful Report

Posted 4 months ago

Hello! Thank you for taking the time to leave your feedback. We're truly sorry to hear about your experience with our customer service and the quality of the products you received. We absolutely understand how frustrating this must be - after searching through our entire email inbox we have been unable to locate any messages from you, hence the lack of response! We want to make things right and improve our services, so someone from our friendly customer care will be reaching out to you ASAP via email directly so we can resolve this for you. Your satisfaction is our priority, and we appreciate your insights and honest feedback.

Posted 3 months ago

“Item bought was not right size as advertised”

Helpful Report

Posted 5 months ago

We're really sorry to hear that the item you received wasn't the right size as advertised. We understand how frustrating that can be! Our friendly customer care team will be reaching out to you shortly to see how we can assist you further with this issue. Thank you for bringing it to our attention and please keep an eye out for a new email in your inbox shortly! 💌

Posted 5 months ago

“Very very disappointed in my recent purchase, spent alot of money on it thinking the quality would be better than the last one I bought, but nope. Unfortunately I will not longer shop with ATMS”

Helpful Report

Posted 5 months ago

Oh no! So incredibly sorry to hear that you're dissatisfied with your latest purchase from us! Someone from our friendly customer care team will be reaching out to you now via email to see what the issue is and what we can offer to resolve this. Please keep your eyes peeled for an incoming message 💌

Posted 5 months ago

“product seems faulty, needs constant charging or not holding charge, difficult to start, will not use this site again, disappointing”

Helpful Report

Posted 6 months ago

Oh no! Really sorry to hear about the faulty product you have on your hands, my friend! Someone from our customer care team will be in touch ASAP to see what we can do to resolve this with you 💌

Posted 6 months ago

“Very poor after sales help/inquiry's I don't recommend this store.”

Helpful Report

Posted 8 months ago

Hi there, thank you for your feedback! Unfortunately, our customer care team has not received any emails, social media messages, or phone calls from you regarding any issues from your recent order with us, so one of our friendly team members will be reaching out to you ASAP to see what's gone wrong here and what we can offer to resolve any problems with you. Please keep your eyes out for an email heading your way shortly 🛫

Posted 7 months ago

“Waste of money”

Helpful Report

Posted 10 months ago

Hi there! Thanks so much for submitting this review and bringing your thoughts on your most recent order to our attention! We're really sorry to hear that you feel this way. Someone from our friendly customer care team will be reaching out to you now to see what we can do to resolve this for you! Please keep an eye out for any incoming emails 😊

Posted 10 months ago

“It’s too small for me tried it out one can’t fit . Package is open can’t return it. It is no use for me but beside that dealing with the seller is very good 👍”

Helpful Report

Posted 10 months ago

Really sorry this purchase wasn't the right fit for you Bobby, please feel free to reach out to our helpful customer care team before your next purchase for assistance with sizing! 📐

Posted 10 months ago

“Havent even received it. Msgd team and was advised itd be with me by a certain date. Almost 2 weeks later ive moved countries and it still hasnt shown as delivered. Not sure if this is atms problem or the courier. But when i emailed i was advised i would be getting it 2 days before i left. Ive now been out of the country 5 days n no note that it has been delivered”

Helpful Report

Posted 11 months ago

Oh no! Thank you for leaving us this review and bringing this to our attention! Someone from our friendly customer care team will be reaching out to you now to resolve this ASAP. Please keep an eye out for any incoming emails!

Posted 11 months ago

“Great service”

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Posted 1 year ago

Thank you for the kind review friend!

Posted 1 year ago

Adulttoymegastore is rated 4.7 based on 8,169 reviews