Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.73

4.7 Rating 8,080 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 8,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 23rd July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 days ago still no update on product dispatch. It says it’ll get delivered in 2-4 business days, it’s been 3 days still no information about delivery provided. No response from customer service.”

Helpful Report

Posted 2 weeks ago

Hi there, thank you for submitting this review and for bringing the issue to our attention! We have unfortunately been unable to locate any order tied to your email and last name. If you could please reach out to our friendly customer care team with alternative details, an order number, or proof of payment then we will be able to locate your order information and provide you with a tracking number ☺️

Posted 1 week ago

“The you i received said “sample not for sale” on it, i emailed almost 2 weeks ago about this and have followed up and have heard nothing. Really disappointed to be honest.”

Helpful Report

Posted 2 weeks ago

Hey there, thank you for your feedback and patience while we reviewed your initial emails to us ☺️ Our friendly customer care team has sent you an email regarding this, explaining that the essentials bundle you purchased came with a free sample of the toy which you have received. Please do not hesitate to reach to us again if you run into any further questions or concerns 💌

Posted 1 week ago

“Broken products and no response from customer service.”

Helpful Report

Posted 2 weeks ago

Hello! We’re really sorry to hear about the broken products you received and the lack of response from our customer service. Your experience is very important to us and we can understand your frustration. Glad that we were finally able to make contact after discovering and resolving our email server issue, and resolve your issue quickly!

Posted 1 week ago

“Don’t think of buying from this store! Horrible customer service! No reply it’s been 30 days Beware the quality of products are way too cheap! Bottle leaks and products starts breaking even in single use”

Helpful Report

Posted 1 month ago

Hello! Thank you for taking the time to leave your feedback. We're truly sorry to hear about your experience with our customer service and the quality of the products you received. We absolutely understand how frustrating this must be - after searching through our entire email inbox we have been unable to locate any messages from you, hence the lack of response! We want to make things right and improve our services, so someone from our friendly customer care will be reaching out to you ASAP via email directly so we can resolve this for you. Your satisfaction is our priority, and we appreciate your insights and honest feedback.

Posted 1 week ago

“Item bought was not right size as advertised”

Helpful Report

Posted 2 months ago

We're really sorry to hear that the item you received wasn't the right size as advertised. We understand how frustrating that can be! Our friendly customer care team will be reaching out to you shortly to see how we can assist you further with this issue. Thank you for bringing it to our attention and please keep an eye out for a new email in your inbox shortly! 💌

Posted 2 months ago

“Very very disappointed in my recent purchase, spent alot of money on it thinking the quality would be better than the last one I bought, but nope. Unfortunately I will not longer shop with ATMS”

Helpful Report

Posted 3 months ago

Oh no! So incredibly sorry to hear that you're dissatisfied with your latest purchase from us! Someone from our friendly customer care team will be reaching out to you now via email to see what the issue is and what we can offer to resolve this. Please keep your eyes peeled for an incoming message 💌

Posted 3 months ago

“product seems faulty, needs constant charging or not holding charge, difficult to start, will not use this site again, disappointing”

Helpful Report

Posted 4 months ago

Oh no! Really sorry to hear about the faulty product you have on your hands, my friend! Someone from our customer care team will be in touch ASAP to see what we can do to resolve this with you 💌

Posted 4 months ago

“Very poor after sales help/inquiry's I don't recommend this store.”

Helpful Report

Posted 5 months ago

Hi there, thank you for your feedback! Unfortunately, our customer care team has not received any emails, social media messages, or phone calls from you regarding any issues from your recent order with us, so one of our friendly team members will be reaching out to you ASAP to see what's gone wrong here and what we can offer to resolve any problems with you. Please keep your eyes out for an email heading your way shortly 🛫

Posted 5 months ago

“Waste of money”

Helpful Report

Posted 7 months ago

Hi there! Thanks so much for submitting this review and bringing your thoughts on your most recent order to our attention! We're really sorry to hear that you feel this way. Someone from our friendly customer care team will be reaching out to you now to see what we can do to resolve this for you! Please keep an eye out for any incoming emails 😊

Posted 7 months ago

“It’s too small for me tried it out one can’t fit . Package is open can’t return it. It is no use for me but beside that dealing with the seller is very good 👍”

Helpful Report

Posted 8 months ago

Really sorry this purchase wasn't the right fit for you Bobby, please feel free to reach out to our helpful customer care team before your next purchase for assistance with sizing! 📐

Posted 7 months ago

“Havent even received it. Msgd team and was advised itd be with me by a certain date. Almost 2 weeks later ive moved countries and it still hasnt shown as delivered. Not sure if this is atms problem or the courier. But when i emailed i was advised i would be getting it 2 days before i left. Ive now been out of the country 5 days n no note that it has been delivered”

Helpful Report

Posted 9 months ago

Oh no! Thank you for leaving us this review and bringing this to our attention! Someone from our friendly customer care team will be reaching out to you now to resolve this ASAP. Please keep an eye out for any incoming emails!

Posted 9 months ago

“Great service”

Helpful Report

Posted 11 months ago

Thank you for the kind review friend!

Posted 11 months ago

“toy wouldn't work even with new batteries”

Helpful Report

Posted 11 months ago

Oh no Rangi! That doesnt sound good at all - someone from our friendly customer care team will be reaching out now to resolve this with you. Please keep an eye out for all incoming emails 👀

Posted 11 months ago

“The Viber is not worth the price. Definitely a big no for me. It’s a very weak equipment”

Helpful Report

Posted 1 year ago

Oh no! So sorry to hear you're dissatisfied with your latest purchase - someone from our customer care team will be in touch shortly to see what we can do to help resolve this for you 😊

Posted 11 months ago

“I ordered three products of which one was broken and the other wasn't what I ordered online. So 1/3 products were what they said they were. Not happy at all and most definitely want a refund or AT LEAST an email back with a resolution. I would update a photo of what I ordered vs what I got but my order history is nowhere to be found.”

Helpful Report

Posted 1 year ago

Hi there, thank you for submitting this review and bringing this to our attention. We can see that you have not contacted us about these issues, so someone from our friendly customer care team will be reaching out to you ASAP to resolve this quickly with you! Please keep your eyes peeled for any incoming emails!

Posted 1 year ago

“Didn't get the right product I ordered”

Helpful Report

Posted 1 year ago

Oh no! Thank you for submitting this review as we can see you have not reached out to us directly regarding this. Someone from our customer care team will be reaching out ASAP to resolve this with you. Please keep an eye out for any incoming emails!

Posted 1 year ago

“Brought a product which wasn't safe to use but they won't refund or credit so I am no longer shopping or recommending this con shop”

Helpful Report

Posted 1 year ago

Hi there, thanks so much for this review! Unfortunately, all the information provided by you told us that you were dissatisfied with this product due to personal preference and as stated in our returns policy we are only able to assist with faulty or damaged claims. Whilst we do our best to educate customers and provide reviews so you can make the best purchase possible for you, unfortunately every body is different and not all toys work for everyone! Our gratuitous offer of store credit was turned down, but if you change your mind and would like this issued please do let us know and we'd be more than happy to help and will be able to provide product recommendations that may work better for you! ☺️

Posted 1 year ago

“The team at ATMs never got back to me when I requested a wins quote for a love doll”

Helpful Report

Posted 1 year ago

Hi there, thanks for your review! I can see that someone from our friendly customer care team replied to your email on August 13th asking you for the necessary information. We'd be more than happy to work with you on this, so we'll resend the email just in case you didn't receive it. Please keep your eyes peeled 👀

Posted 1 year ago

“Iv brought so much off here over the years and never had a problem till now what a waste of money was not what was in product description”

Helpful Report

Posted 1 year ago

Hey Crystal, that's definitely not how we want you feeling after an exciting shop with ATMS! I can see you haven't reached out to us, so someone from our friendly customer care team will be emailing you shortly so we can investigate what's gone wrong and get this resolved ASAP for you ☺️

Posted 1 year ago

“received the product on a "Special" and it arrived with the words "Sample only printed all over it" Not happy about that as it was going to be a gift...very disappointed”

Helpful Report

Posted 1 year ago

Adulttoymegastore is rated 4.7 based on 8,080 reviews