Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.72

4.7 Rating 8,474 Reviews

93 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 8,474 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 20th October 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Store was good, Toy wasn’t great as watch part of it didn’t work.”

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Posted 1 week ago

“Total scam, don't bother”

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Posted 3 weeks ago

“Furry handcuffs do not fit around my wrist”

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Posted 3 months ago

Hi there, we've sent you an email regarding this, would love to hear back from you!

Posted 2 months ago

“Can't review no instructions supplied.. Supplied..please can you send me instructions.. Regards Tony”

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Posted 4 months ago

Hey Tony, thanks for your review - we've flicked you an email so we can understand your issue and help you out.

Posted 4 months ago

“Waste of money had to throw it away as cant resell, doesn't even thrust and the modes aren't good”

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Posted 5 months ago

Hey there, thanks for leaving a review - we've contacted you directly as it sounds like you've received a faulty product and we'd love to help.

Posted 5 months ago

“Ummmm it's bulky and noisy...the more functions you use the more noise it actually makes ..maybe needs an instructional video...like it's ok but not great! Especially when trying to be discreet!”

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Posted 5 months ago

“For the price it could at least come with a battery and also the 3 pack condoms were not there just lube don't think I'll be using this site again”

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Posted 5 months ago

“i recently ordered a product which was supposed to be free shipping, but then because i didnt enter the code i still got charged for shipping. it's very easy to auto-apply the free shipping code so it's pre-populated in the check-out. first time seeing this underhand behaviour. product was awesome and delivery time was on point. just dont taut free delivery then not give it - not ethical”

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Posted 6 months ago

Hey there, we're sorry to hear that your experience with us wasn't up to expectations. We appreciate your feedback regarding our promotion - although we do clearly outline that a code is required wherever the free shipping is advertised, we will be sure to take this on board and consider how we can improve this in future. Thank you for the review, and we're glad to hear the rest of your experience was great 😀

Posted 5 months ago

“Doesn’t work. When we received it there was no battery at all we tried to figure out if we could charge it or by a new one but it wasn’t possible we tried to contact atm but they never replied”

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Posted 9 months ago

Hey there, thanks for your review and sorry again about your faulty item! I can see your issue was resolved and a replacement was ordered within 3 business days of your original email to us. We would love if you would be willing to amend your review now that the issue has been rectified to acknowledge that our team did assist with the correcting the issue. Your replacement is on its way and we hope you love it!

Posted 9 months ago

“Order got delayed horrible shipping still hasn’t arrived very unhappy”

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Posted 10 months ago

Hey Annabelle, thanks for your review and sorry that your order was delayed in transit. We work with the best courier provider in the country but unfortunately, sometimes things go wrong and we understand that can be extremely frustrating as a customer. I'm glad to see that this has since been delivered, and I hope that you are enjoying your order.

Posted 10 months ago

“Very small fit at the top. Not suitable unless your thigh is extremely thin.”

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Posted 11 months ago

Hi there, sorry there was an issue with your order! If you have any issues with your product where it's covered by our returns policy, please contact us directly so we can rectify this for you :)

Posted 11 months ago

“Doesn't really simulate sucking very well. Poor ergonomic design and not very flexible. Unimpressed and disappointing.”

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Posted 11 months ago

“Sent a device that was flat or broken not happy”

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Posted 11 months ago

“This time was torture on multiple levels. From trying to buy online-NO ONE RESPONDING to emails and multiple messages left requesting call back. Consequently-I have had to endure an additional tier of torture from NZcouriers who up until yesterday were ALL foreigners who did not understand English and repeatedly kept asking for same identifiers be repeated. While NZcourier is obviously separate...had anyone bothered to get back to me in the 1st 2 days of me asking...I could have avoided the entire headache. I am traveling and leaving tomorrow- without my parcel. Unless I get it today- I am going to be back to square one trying to deal with people who apparently don't understand English. My attempts to communicate with this company were in triplicate. Live chat, Email, and Telephone. The woman that I EVENTUALLY got to speak to was lovely and apologetic so no reflection on her as far as I know.”

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Posted 1 year ago

“Apparently didn’t work”

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Posted 1 year ago

“Arrived quickly in discreet packaging -- great service as ever. However, the charging port on the product itself broke within 48 hrs :/ DO NOT recommend this particular product.”

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Posted 1 year ago

Hey there, thanks so much for your reviewing and for bringing this to our attention! Someone from our friendly customer care team will be in touch with you shortly regarding this, so we can resolve your faulty toy ASAP. Please keep an eye out for an email heading your way shortly 💌

Posted 1 year ago

“Communication is great regarding shipping etc, Shipping was prompt, emailed re a delay, response to emails when items don't go, ruined the experience. Brought two items, one does not go, emailed support, waited 24 hours, no reply, now over 48 hours later still no reply, weekend is here now, so I rang, and no one is avaliable to answer the call. This has now let the experience down. Surely they aren't that busy, that it takes over 53 hours to respond to an email.”

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Posted 1 year ago

Hi there! We truly appreciate you taking the time to share your experience with us and we're really sorry to hear about the delay in our response — it’s definitely not the level of service we strive for or are known by. Your feedback is valuable, and we’re here to make things right for you so this has be escalated. Please check your inbox now for a message from our customer care team, as they're on it and have resolved this as requested! 💓

Posted 1 year ago

“Third faulty product I’ve order from ATMS :( every time I order a silicone vibrator it arrives broken! Despite charging for a full night and being careful I have received a broken toy each time for some reason! :(”

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Posted 1 year ago

“Product recived states on packaging Sample. Not for sale! Have come across this before were the dont last very long”

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Posted 1 year ago

“Ordered 3 days ago still no update on product dispatch. It says it’ll get delivered in 2-4 business days, it’s been 3 days still no information about delivery provided. No response from customer service.”

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Posted 1 year ago

Hi there, thank you for submitting this review and for bringing the issue to our attention! We have unfortunately been unable to locate any order tied to your email and last name. If you could please reach out to our friendly customer care team with alternative details, an order number, or proof of payment then we will be able to locate your order information and provide you with a tracking number ☺️

Posted 1 year ago

Adulttoymegastore is rated 4.7 based on 8,474 reviews