Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.72

4.7 Rating 8,170 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 8,170 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 23rd July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“toy wouldn't work even with new batteries”

Helpful Report

Posted 1 year ago

Oh no Rangi! That doesnt sound good at all - someone from our friendly customer care team will be reaching out now to resolve this with you. Please keep an eye out for all incoming emails 👀

Posted 1 year ago

“The Viber is not worth the price. Definitely a big no for me. It’s a very weak equipment”

Helpful Report

Posted 1 year ago

Oh no! So sorry to hear you're dissatisfied with your latest purchase - someone from our customer care team will be in touch shortly to see what we can do to help resolve this for you 😊

Posted 1 year ago

“I ordered three products of which one was broken and the other wasn't what I ordered online. So 1/3 products were what they said they were. Not happy at all and most definitely want a refund or AT LEAST an email back with a resolution. I would update a photo of what I ordered vs what I got but my order history is nowhere to be found.”

Helpful Report

Posted 1 year ago

Hi there, thank you for submitting this review and bringing this to our attention. We can see that you have not contacted us about these issues, so someone from our friendly customer care team will be reaching out to you ASAP to resolve this quickly with you! Please keep your eyes peeled for any incoming emails!

Posted 1 year ago

“Didn't get the right product I ordered”

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Posted 1 year ago

Oh no! Thank you for submitting this review as we can see you have not reached out to us directly regarding this. Someone from our customer care team will be reaching out ASAP to resolve this with you. Please keep an eye out for any incoming emails!

Posted 1 year ago

“Brought a product which wasn't safe to use but they won't refund or credit so I am no longer shopping or recommending this con shop”

Helpful Report

Posted 1 year ago

Hi there, thanks so much for this review! Unfortunately, all the information provided by you told us that you were dissatisfied with this product due to personal preference and as stated in our returns policy we are only able to assist with faulty or damaged claims. Whilst we do our best to educate customers and provide reviews so you can make the best purchase possible for you, unfortunately every body is different and not all toys work for everyone! Our gratuitous offer of store credit was turned down, but if you change your mind and would like this issued please do let us know and we'd be more than happy to help and will be able to provide product recommendations that may work better for you! ☺️

Posted 1 year ago

“The team at ATMs never got back to me when I requested a wins quote for a love doll”

Helpful Report

Posted 1 year ago

Hi there, thanks for your review! I can see that someone from our friendly customer care team replied to your email on August 13th asking you for the necessary information. We'd be more than happy to work with you on this, so we'll resend the email just in case you didn't receive it. Please keep your eyes peeled 👀

Posted 1 year ago

“Iv brought so much off here over the years and never had a problem till now what a waste of money was not what was in product description”

Helpful Report

Posted 1 year ago

Hey Crystal, that's definitely not how we want you feeling after an exciting shop with ATMS! I can see you haven't reached out to us, so someone from our friendly customer care team will be emailing you shortly so we can investigate what's gone wrong and get this resolved ASAP for you ☺️

Posted 1 year ago

“received the product on a "Special" and it arrived with the words "Sample only printed all over it" Not happy about that as it was going to be a gift...very disappointed”

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Posted 1 year ago

“had it for a few days, now it’s not working.”

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Posted 1 year ago

Hi there, sorry to hear your product is faulty! We have contacted you via email to rectify this. Thanks :)

Posted 1 year ago

“Received a used product! Box not sealed. Obviously used - with flaking you know what on it. I didn’t think such things could be returned in the first place! Have taken photo evidence!”

Helpful Report

Posted 1 year ago

Thank you for your review and sorry you received a less than top quality product. You are right, we do not allow returns of used products under any circumstance so I can assure you that you did not receive a used product. I can see you've contacted us and we're organizing a replacement to be triple checked by our team before it's sent to you. Thanks for giving us an opportunity to rectify this for you :)

Posted 1 year ago

“My item didn't show up”

Helpful Report

Posted 1 year ago

“Recieved my order and my kegel trainer vibrator wont charge. I have emailed ATMS and called but communication is shocking. Very disappointed in how hard ita been to get a replacement or refund”

Helpful Report

Posted 1 year ago

“It's a shame categories are labelled "toys for penises" and "toys for vulvas" instead of for men or women. It's a bit creepy to act as if the people using the site and products are just floating genitals. Pandering to the gender nonsense rather than simply admitting that "for penises" = men and "for vulvas" = women puts me off”

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Posted 1 year ago

“The finger vibe I ordered does not work at all.”

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Posted 1 year ago

“Worked for 10seconds then broke”

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Posted 1 year ago

“I previously purchased two lots of good s from these people & used the FREEMEE19 code & never received the free bullet vibes. This time I didn’t even bother with your code. Only after I complained did I receive the three free bullet vibes. Good customer services would have sent six. Then I would say that is good service. Overall disappointing”

Helpful Report

Posted 1 year ago

Oh no! So sorry to hear about this, we'll have a look into your order history and see what's happened with this promo code. In the meantime, hang tight! We've got a package coming your way 🥳

Posted 1 year ago

“So far most of my purchases have been disappointing in some way, and every time due to bad descriptions and lack of timely responses from atms staff. I'm not angry, just disappointed.”

Helpful Report

Posted 2 years ago

Hiya Jack, thank you for taking the time to write your review. All feedback from our customers is incredibly important to us as a company as we always strive to provide a positive customer experience. Unfortunately it sounds like this was not the case for you and we are so sorry about this. We are reaching out now via email for more information so we can look into what has happened to cause your disappointment in hopes that we can resolve this for you 😊

Posted 2 years ago

“The most stupidest advent calendar ever. Money wasted Not worth the money at all No full sized products. Cheap and budget”

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Posted 2 years ago

“Service is normally spot on This time around my delivery has not turned up after paying for a Saturday delivery. 4 days in the wind.”

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Posted 2 years ago

“The first time to use the item it went off in a few seconds. Tried it again a few days after and it lasted only around 5 minutes😡”

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Posted 2 years ago

Adulttoymegastore is rated 4.7 based on 8,170 reviews