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Adulttoymegastore Reviews

4.7 Rating 7,381 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

4.7

Based on 7,381 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 1st January 2024

Adulttoymegastore 5 star review on 23rd October 2023

Adulttoymegastore 5 star review on 25th July 2023

Adulttoymegastore 5 star review on 8th July 2023

Adulttoymegastore 5 star review on 22nd June 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a product it arrived with no instruction on how to charge it no way to get into it charge it or it was faulty . Emailed twice no response. Terrible service and useless product. Would not recommend buying from this store.”

Posted 2 years ago

We have replied to 4 emails and have left multiple voicemails as it seems that you are not receiving our messages. We will always reply to customers queries :)

Posted 2 years ago

“Never recieved my order & now can't contact them after a week of trying to locate it. They claim they have tried to re-deliver but I have been home all week and no courier has showed up. Now ignoring my emails & have turned off their website chat. Won't be shopping here again, way too much hassle!”

Posted 2 years ago

We emailed you yesterday sorting out the claim for you - we are awaiting your reply. Sorry if ythere were some courier issues!

Posted 2 years ago

“Still yet to receive my order”

Posted 2 years ago

“Very disappointed with deceptive practices. One of the products was only bought due to having nothing but 5 star reviews. I returned later to leave a review for how bad it was (Which was never approved). I discovered all the negative reviews were hidden by default. I felt a bit ripped off. If I had seen these I would have cancelled that item. I ordered 2 of another product which was again pretty useless. Due to your "easy returns" policy of not actually allowing returns of any products the 2nd brand new, unopened product has gone in the trash. Again that review was not actually approved. I would not recommend to anyone else. I wont be returning to purchase again.”

Posted 2 years ago

“I still have not received anything I asked for a refund after the purchase was delayed by an unstated length of time....nothing.”

Posted 2 years ago

“Very poor quality for the price”

Posted 2 years ago

We are sorry if you did not enjoy the quality of your products! Thanks for the feedback!

Posted 2 years ago

“Hi I got told my parcel had been delivered last week and it still hasn’t turn up”

Posted 2 years ago

We have been emailing with you to help resolve this issue for you 😊

Posted 2 years ago

“I'm not impressed at all. Once my order finally arrived I was disappointed to see that it was damaged. As the broken piece was not in the package I can only assume it was sent to me damaged. Packaging staff need to take much more care!”

Posted 2 years ago

Thank you for your feedback! We resolved this issue via email for you and sent out new products 😊

Posted 2 years ago

“It was not clear at checkout that two promotions could not be used at the same time. Therefore, I used 6 atms dollars and then put in the code for a free satisfyer pro 3. Because I had already used the ATMs dollars the code did not work and nothing alerted me to this so I believed that I would be receiving the satisfyer 3 pro along with my purchase. It wasn't until my packaged arrived that I realized the mistake. I was very disappointed as I only made the purchase because of the promotion.”

Posted 2 years ago

Hi Jessica! There are messages in the cart detailing in red that only one can be used at a time. We also detail in all T&C's for our promotions that loyalty dollars cannot be used with the deal as well.

Posted 2 years ago

“i was told by the support staff that the shipping would be discreet. after 2 weeks of shipping delays the item shows up randomly 2 weeks later in a shipping bag with no attempt at camouflaging the parcel. bad experience wont be ordering from this website again, liar.”

Posted 2 years ago

So sorry if you did not receive were not happy with our discreet packaging. We have already been in contact via email to provide loyalty dollars due to this experience 😊

Posted 2 years ago

“Set it up according to the instructions only to find it doesn’t work when properly screwed on … within seconds of trying to screw it together the batteries were red hot, only good thing is if it did work properly it would be a powerful vibrator but unlucky for this model :(”

Posted 2 years ago

“I recently purchased a satisfyer pro 2 and it charges but then when used has been going flat within 10 minutes”

Posted 2 years ago

Hi Larissa, - we have emailed you regarding this and we were not contacted directly. Would love to resolve 😊

Posted 2 years ago

“Not as fast as it use to be”

Posted 2 years ago

Thanks for your feedback Lisa!!! Unfortunately, your parcel faced some delays in your area. Currently many parts of the North Island are dealing with this due to a backlog with the couriers. We thank you for your patience!

Posted 2 years ago

“Not discreet packaging”

Posted 2 years ago

Oh no - we pride ourselves on our discreet service. We have emailed you regarding this!

Posted 2 years ago

“Couriered 6 days ago and still Hasn’t shown up”

Posted 2 years ago

We are very sorry there was a delay on your parcel! Unfortunately, due to Covid levels there have been longer waits for some people. Thank you for your understanding - can see it has been delivered 😊

Posted 2 years ago

“Too small for its intended purpose and not easy to store.”

Posted 2 years ago

So sorry if you do not like your product! Feel free to leave a product review onsite - this is for our services. Or please get in contact if it is faulty.

Posted 2 years ago

“Been a week, still haven’t gotten what I ordered…”

Posted 2 years ago

Hi there - we understand that you are based in Auckland. Unfortunately, Covid restrictions caused major delays outside of our control I can see it has now been delivered 😊

Posted 2 years ago

“Not that great”

Posted 2 years ago

Hi Chad - please let us know what your issues were with our services. We would love to know and resolve for you 😊

Posted 2 years ago

“The toy just made my Gooch quiver. No stimulation anywhere else. Not impressed. Did not live up to the hype.”

Posted 2 years ago

So sorry if you did not like it - please review the product onsite so others know your experience. These reviews are based on our service 😊

Posted 2 years ago

“It was very very small when it says os,wast of money spent”

Posted 2 years ago

Hi Meriana - feel free to leave a product review so other customers know what you are referring to!

Posted 2 years ago

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Adulttoymegastore is rated 4.7 based on 7,381 reviews