Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.73

4.7 Rating 8,016 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 8,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 4th November 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This pack has “sample bot for resale” stamped on to the Satisfyer. Not a great look when it wax for a hens party gift. Disappointing.”

Helpful Report

Posted 1 week ago

Hi there! Thank you for sharing your thoughts with us 😊 We're sorry to hear that our Free Toy Essentials Bundle wasn't what you had in mind for your hen's party present. We completely understand that this was not the impression you wanted to make. To give our customers an understanding of what exactly they are purchasing we carefully state in the product descriptions that this toy is a free sample and is packaged as such so there should be no surprises upon receiving your order from ATMS ✨ Your feedback is important to us, and we’ll take it on board for future improvements. If there's anything else we can assist you with, please do not hesitate to let us know via our email thread!

Posted 1 week ago

“Have brought a number of items through ATM . Have found some items are faulty and I know you cannot return because of the type of items but sometimes your out of pocket by quite a bit for something that don’t turn on or charge right . Don’t know if I will continue to shop here or not”

Helpful Report

Posted 3 weeks ago

Hey there, thanks so much for the honesty in your words and for taking the time to share your experience! We're truly sorry to hear that some of the items you received did not function as expected. We understand how disappointing that can be, especially after making a purchase. We definitely want to address the issues you've faced so please keep an eye on your email, as someone from our friendly customer care team will be reaching out to assist you further 📝

Posted 3 weeks ago

“Is possible to get your money back”

Helpful Report

Posted 1 month ago

Hey there Sharon, one of our friendly customer care team members will be reaching out to you now via email to discuss what's happened with your order to request a refund. Please keep an eye out 💌

Posted 1 month ago

“Purchased $100 mystery bag. States $175 value on website. Also purchased a few other items. All turned up in quick time. Items I had purchased were doubled up in mystery bag which was careless on their behalf and find it hard to believe the value was as stated. Some imagination wouldn’t have gone a miss! Emailed customer service and have got blank back. Will be purchasing from other websites in future.”

Helpful Report

Posted 4 months ago

Hi again Jwin! Thanks so much for submitting this review to we are aware that you have not received our replies from the 18th of Feb and then again on the 20th! Our friendly customer care team will be emailing you again regarding this, where we offer a full cost breakdown as well as a chance to return items for store credit if you wish. Please keep an eye out for any emails heading your way so we can resolve this with you 😊

Posted 4 months ago

“Forgot my free vibrator that i chose instead of free shipping. Also unfortunately purchased wrong size wearable item. Wrapping was nice but overpriced.”

Helpful Report

Posted 5 months ago

Oh no! We'll flag this to our friendly customer care team who will look into your order and be in touch via email ASAP! Please keep an eye out for any emails coming your way 🛫

Posted 4 months ago

“Was happy with how fast I received my package however the quality of what I received isn’t the best I won’t be ordering from atms again”

Helpful Report

Posted 1 year ago

“The delivery was fast. Unfortunately three products had broken security seals. Which is not what one is looking for with intimate products.”

Helpful Report

Posted 1 year ago

Oh no! Thank you so much for bringing this to our attention via your review. One of our friendly customer care team members will be reaching out to you directly to see what we can do to resolve this for you 😊 I'd like to assure you that we take the hygiene and safety of our customers very seriously, and under no circumstances are returned products restocked. When a customer reports a product as faulty we do not require the product to be returned to us, and therefore only on rare occasion do we ever receive an opened returned product back within our facilities. We also process any returns in a completely separate area of our warehouse to ensure the chance of a return being restocked is virtually impossible. Please keep your eyes peeled for any incoming emails from us so we can get this sorted ASAP!

Posted 1 year ago

“Purchased a week ago, paid for priority and still have not received 🤷🏻‍♀️”

Helpful Report

Posted 1 year ago

“I’ve still not received this package, apparently it was sent somewhere else in the country. I’m still waiting on confirmation that it’s been sorted”

Helpful Report

Posted 1 year ago

Hey Colin, we're so sorry to hear that the couriers accidentally misdirected your parcel! Looks like one of our friendly customer service team raised an urgent enquiry with our courier partner to get this redirected and on track to you quickly. We hope that this was worth the wait - thank you so much for shopping with ATMS! ❤️

Posted 1 year ago

“Delivery excellent but the product itself a Lil disappointed.”

Helpful Report

Posted 1 year ago

Hi there Joanne, thank you for the review! We can see that you have not reached out to us directly in regards to being dissatisfied with your purchase, so we are emailing you now to look into resolution options together. ☺️

Posted 1 year ago

“No one responded to my request about my toy turning up missing a piece”

Helpful Report

Posted 1 year ago

Hiya Ellana, thanks for taking the time to write something up ☺️ So sorry to hear this - we've just hunted through all our emails and social media messages and have been unable to find anything from you unfortunately. No worries though! We're sending you out an email now so that we can resolve this for you!

Posted 1 year ago

“Unfortunately I thought I was ordering size M garments but what turned up was super small items which is no use to us so I guess I blew those dollars!!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with ATMS! We sincerely appreciate your comments and value your input. We would love to make things right for you and are reaching out now via email to see what we can do to resolve this for you! Your satisfaction is of utmost importance, and we look forward to the opportunity to make amends and provide you with an exceptional shopping experience. 😊

Posted 1 year ago

“Not my favorite. The rabbit slaps the clit a bit hard.”

Helpful Report

Posted 1 year ago

Hi there, thank you for taking the time to leave this feedback for us! We are so very sorry to hear you are dissatisfied with your product. Whilst we do our best to educate customers and provide reviews so you can make the best purchase possible for you, unfortunately every body is different and not all toys work for everyone! We are reaching out now via email to look into resolution options for you 😊

Posted 1 year ago

“Shipping was fast but the twerking butt product I got is very outdated technology wise. It is meant to connect to an app to be able to work but that app has been discontinued and there is no replacement app. Making the product mostly obsolete and overpriced”

Helpful Report

Posted 1 year ago

Hey there, thanks for taking the time to leave this review! I can see from our records that we were in contact and resolved this situation for you. Hoping to see you shopping with us again sometime in the near future! 😊

Posted 1 year ago

“looses connectivity every 3 secs so annoying app is not very helpful at all wish I had not purchased”

Helpful Report

Posted 2 years ago

Hi There! Thank you for your review! So sorry to hear you are having issues with your product! We have reached out to you to help rectify this :)

Posted 2 years ago

“The products are great, but every time I have ordered something it takes longer to arrive than a Shein order from China. I'm not even exaggerating.”

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Posted 2 years ago

“Not yet impressed. Maybe too much hype for something that's not delivering”

Helpful Report

Posted 2 years ago

“I mean it arrived, but it wasn't the scent that I ordered. I definitely would not order coconut and pineapple massage oil, I ordered jasmine. But it was for a special occasion which has come and gone so am disappointed. The order did get delivered very fast.”

Helpful Report

Posted 2 years ago

Hi There! Sorry to hear you received the wrong product! please feel free to reach out to us so we can rectify this for you!

Posted 2 years ago

“Package came on time , but toy was very loud, can only use when no one is home lol...”

Helpful Report

Posted 2 years ago

Thanks for your feedback about your experience with Adulttoymegastore. We appreciate you taking the time to let us know. We're sorry to hear that the package came on time, but that the toy was loud and could only be used when no one was home. Is there anything we can do to make things better? We'd love to hear your feedback.

Posted 2 years ago

“It has a very long external piece and not very flexible”

Helpful Report

Posted 2 years ago

Hi There! Thank you for your review please feel free to reach out to us with any product complaints!

Posted 2 years ago

Adulttoymegastore is rated 4.7 based on 8,016 reviews