Adulttoymegastore Reviews - Read 3,885 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.71 out of 5

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 12th May 2021

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there I find the products I ordered not as great as people are reviewing them”

Posted 9 hours ago

“I was disappointed in both toys purchased, one was to big and the other one im pretty sure is faulty :(”

Posted 1 week ago

Hi there - we can see that you emailed us regarding this. We have replied detailing how we can solve this for you and provide a replacement if your item is faulty 😊

Posted 1 week ago

“Excellent fast delivery, but highly disappointed with the product, it doesn't do what its meant to. The hype about it is over rated I could hardly feel it, feel like I wasted my money 😣”

Posted 1 month ago

Hi there!!! We have emailed you regarding this - please do contact our customer care team if you have any issues so we can resolve them for you quickly 😊

Posted 1 month ago

“I had purchased a Fantasy C-Ringz Ultimate Ass Gasm toy. The delivery of the items were very prompt, unfortunately one of the 4 buzzing beads that came in the package appeared to be not working. I have filed a issue to the support team and are not getting any results from them as they want video footage of the bead not working.”

Posted 1 month ago

Hi Bernard! After we had more details from you we offered you a replacement - please note that when actioning a replacement we do need clear evidence and then we can easily help 😊

Posted 1 month ago

“Didn't arrive when they said it would and something that I brought was open”

Posted 1 month ago

We are so sorry about this. We have already discussed this with you and have refunded you already for the day late shipping, as well as, for the item that had slightly torn packaging.

Posted 1 month ago

“I ordered a same day delivery for a special occasion and it arrived 5 days later. It ruined the occasion and upset my friend”

Posted 3 months ago

We have emailed you regarding this situation. Please note that same day delivery was not ordered and it was sent out on a Friday 😊

Posted 3 months ago

“Ordered Satisfyer 2+, although delivery was quick (2 days) unit was defective. Won’t charge, won’t turn on.”

Posted 4 months ago

So sorry about that!!! We did send out a replacement within 24 hours of being contacted about this 😊

Posted 3 months ago

“Very disappointing product. It doesn't work and when queried, there was absolutely no response from the team to date. Got to hand to them for the delivery, received it in record time, however, what's the point when it cannot be used for it's purpose. Will not recommend nor use atms again.”

Posted 5 months ago

We did send an email regarding this and will send another one right away! All faulty product emails are replied to within 48hours onsite.

Posted 4 months ago

“Over time, I made a couple of purchases. Both fast, very fast. And out of 4 products in total, one had a problem: in the last shipment, one of the products came with the seal broken, the box had the edges broken too, clearly, to me, the signs of the fact that the box was opened before shipping. The outside package had no signs of mistreatment during shipment. I wrote Customer Service and they assured me that no one opened the box and that it's all good. Well, it's not. The sum of experiences with a seller is only valuable as the worse of them all. I don't know how often this happens, I'm not suggesting it is a habit here, but if it happens to you, that's probably it. It's not going to happen to me again.”

Posted 5 months ago

So sorry about this experience!! We did process a full investigation with our warehouse team - this showed this situation must have been a slight damage in transit. This box would not have been opened by our staff.

Posted 5 months ago

“Could buy the product cheaper at Countdown!!!”

Posted 6 months ago

Hi there! Thanks for your feedback! We'll look into the item in question and appreciate you bringing this to our attention. Thanks for the feedback and we'll use it to improve our service. Cheers!

Posted 6 months ago

“A product I purchased broke on it's second use, but just outside the 31 day warranty period - that's 31 days from when I placed the order, not 31 days from when I received it (another six days), in which case I could have made a warranty claim. So I followed the email prompt sent to me to review it, which I did, saying exactly that - the product broke on a seam on it's second use. However, the review has not been approved. If feedback isn't going to be accepted, then fair enough, just don't ask for it in the first place.”

Posted 7 months ago

Hey there! We're sorry to hear of this issue regarding the item breaking. This sounds like a potential fault so please watch out for an email from our service team and we'll look into this matter for you. Thank you for your feedback, we appreciate it and once again apologise for any inconvenience this has caused. Cheers.

Posted 7 months ago

“Some Products are hard to actually tell the size, and they do not allow return of unused items that are not what you expected.”

Posted 7 months ago

Hi there, we're sorry to hear of this issue regarding the sizing of the item you purchased. Due to the nature of the items we provide, we are unable to accept returns unless the item is faulty. However, we still apologise over this. We will look into this and make changes where necessary to avoid this issue occurring again in the future and if you do happen to stop by again, please get in touch with our service team as they'd love to be of assistance in finding you an item which is perfect for you. Thank you for your feedback, we appreciate it and will use it to improve.

Posted 7 months ago

“Device faulty, have emailed the customer service, have not heard anything back yet. Would like either a new device or a refund. Many thanks”

Posted 8 months ago

Hi Te Kahu. We thank you for bringing this to our attention. We will have a member of our service team contact you regarding this matter so please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience and we apologise over this occurrence.

Posted 8 months ago

“The toys are fine, dispatch was fairly quick, but really disappointed that code to receive the free gift didn't work. Complained to customer services who replied reasonably promptly, but annoyingly claimed that they could see that it hadn't been used, which is absolutely incorrect. I made the purchase at this time and not later due to this promotion, and i don't know if it was a glitch or they ran out of the product or what, but i wouldn't be getting my hopes up for coupon codes to work in future or for resolution of any issues from customer services.”

Posted 9 months ago

We're sorry to hear of this issue! We will pass this feedback on to be investigated again so please hold tight while we look in to this. Thank you for the feedback and we're sorry for any inconvenience caused.

Posted 9 months ago

“First time purchasing and after the firsr time use it wont work again, thought it might just be the batteries so changed them and still nothing”

Posted 10 months ago

We're sorry to hear of this issue regarding the item you purchased. We have sent you correspondence regarding this so please hold tight and we'll get to the bottom of this issue ASAP. Thank you for your patience while we investigate this.

Posted 10 months ago

“The product lasted less than a week before it would just die after less that a minute of being on after having had a full night's charge. great when it worked. but didnt last long at all. wanting a refund”

Posted 10 months ago

We're sorry to hear of this issue! It sounds like the product is potentially faulty so we will contact you regarding this. Please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 10 months ago

“Fast delivery, but super disappointed the "pussy bites " lollies i bought look absolutely nothing like the picture :(”

Posted 10 months ago

Hi there. Very sorry to hear about the issue regarding the products appearance. We will look into the item which you ordered to see if there was any issue with the item in question. Look out for an email from our service team in the near future and we'll get to the bottom of this. Thank you.

Posted 10 months ago

“I still haven't recieved my items despite paying extra for faster delivery, I may not be the best person to ask for a review!”

Posted 10 months ago

Sorry to hear of this issue regarding the delivery of your package! We will look into this delay for you and try get to the bottom of it. Please hold tight and we'll sort this out ASAP. Thank your for your patience and for letting us know.

Posted 10 months ago

“Always have been amazing everytime I purchase, but unfortunately two out of 3 items this time were very poor quality and definatly not whisper quiet !! For what both toys descriptions were I dont believe match truly to the product and obviously cant return now :(.... sorry to give a crappy review. Other than that shipping is so super fast!!”

Posted 10 months ago

We're really sorry to hear of this issue with the items ordered! We will look into the items in question and do some research into their noise levels to check for these problems. Please hold tight and we'll get to the bottom of this. Thank you for the feedback.

Posted 10 months ago

“I had bought a harness and the material on it was not as advertised. Very poor quality. It was a suede type material which did not specify with the product.”

Posted 1 year ago

Sorry to hear of this issue. We have sent an email regarding this issue so keep your eyes peeled for correspondence from us and will look into the product in question. Thank you for your patience.

Posted 11 months ago

Adulttoymegastore is rated 4.72 based on 3,885 reviews