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Adulttoymegastore Reviews

4.7 Rating 7,380 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

4.7

Based on 7,380 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 2nd March 2024

Adulttoymegastore 5 star review on 1st January 2024

Adulttoymegastore 5 star review on 23rd October 2023

Adulttoymegastore 5 star review on 25th July 2023

Adulttoymegastore 5 star review on 8th July 2023

Adulttoymegastore 5 star review on 22nd June 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boxes came crushed and it stated on the website that if you spent over $150 you got free immediate overnight delivery, so did do that and the overnight delivery date was changed after an email update for the confirmation of my order. So all in all, spent ALOT of money to get just a standard courier delivery.”

Posted 4 years ago

Hi there Raven. Apologies about the products arriving with damaged packaging and there being a slight delay on the dispatch, it was a very busy holiday season so there was lots of pleasure packages flying out of our warehouse. We have emailed you though regarding this and hope to have it all sussed ASAP. Thanks for your patience, cheers!

Posted 4 years ago

“I thought I ordered a different model than the one I received. I have emailed with a question and never heard back..so, I would expect no response to this email either. In any case, will shop elsewhere next time if no one contacts me.”

Posted 4 years ago

Hi there! So sorry to hear about this problem arising with your purchase. Our service team has contacted you through email, however it may end up in the spam/junk folder so please check there in case that's where it gets moved to. Hold tight and we'll suss this issue asap. Thanks.

Posted 4 years ago

“So far disappointed. Ordered on Wednesday and still waiting for delivery. Now its the weekend so won't arrive now till Mon at the earliest. Needed this for a bday tonight. I maybe should have paid the extra $5 but felt like $10 was enough to pay for a small item to be delivered. 4 x courier pick ups a day? Bummed.”

Posted 4 years ago

Sorry to hear about this! We have contacted you in regards to the delay you experienced so please keep an eye out on your emails so we can resolve this problem. Make sure to check spam/junk too as some of our emails may end up there!

Posted 4 years ago

“I’m very disappointed as I have ordered the product over a week ago and still not received it after having paid $10 for over night delivery.”

Posted 4 years ago

So sorry to hear about this problem occurring! We have contacted you through email to get this problem resolved urgently, keep an eye out for an email from us (make sure to check spam/junk). Thanks.

Posted 4 years ago

“slow af delivery :(”

Posted 4 years ago

So sorry to hear of this delivery issue! We have sent you an email to get to the bottom of this issue (make sure to check spam/junk), so hold tight so we can get to the bottom of this!

Posted 4 years ago

“Terrible service late delivery”

Posted 4 years ago

Very sorry to hear about this. Hold tight for an email regarding these issues so we can solve these problems (make sure to check spam/junk mail as it may end up there).

Posted 4 years ago

“Ordered for over night shipping it’s been 5 working days haven’t got anything. On the second day called they said it’s coming and sent me a dispatch email but it’s been in the same place ever since wtf!?!!”

Posted 4 years ago

Sorry to hear about this. Customer Service has contacted you via email regarding the shipping delays (make sure to keep an eye on spam/junk as some emails may end up there). Cheers.

Posted 4 years ago

“Disappointed at delivery time. I did express and didnt get it till Thursday. 1 week after purchasing. The free gift doesnt work. Lube had exploded in box. Not a good purchase.”

Posted 4 years ago

Sorry to hear about this issue. We've contacted you regarding the issues you faced when purchasing from us. Keep your eyes peeled for an email from our customer service team so we can get to the bottom of these issues.

Posted 4 years ago

“The vibrator was good, but the cock ring didn’t work 😟”

Posted 4 years ago

Sorry to hear about this issue, we've contacted you regarding this problem so hopefully it's all resolved now. Thanks!

Posted 4 years ago

“Bought as a cuddle comfort toy, and for this it is a good size and weight. Currently unusable as the TPR material it's made of is awful. Horrid chemical smell, that has lessened only slightly after a week of daily washing, powdering, and airing. Has oily residue that has slight tingly feeling affect to hands. Out of the box it was already peeling and had minor defects in terms of a few small hard lumps. Expensive mistake if smell/oil does not clear.”

Posted 4 years ago

Thanks for your feedback - so sorry to hear about your experience! Keep an eye out for an email from our team to look into this further :)

Posted 4 years ago

“Ordered a package everything was good until it came to delivery of the package, wrote specific delivery instructions on such package and they were not followed resulting in my package being tossed over our fence and the family dog then destroying it. Have been trying to sort it out for the last couple of days but only had a few emails replying to me so far. Still not yet resolved so I'm still waiting. The purchasing part and the user friendliness of the website is good but they may need to give their delivery team a bit of a tune up and maybe some reading lessons. 😂”

Posted 4 years ago

Hi there, so sorry there has been an issue with the delivery of your product - we will be in touch ASAP to sort this out for you.

Posted 4 years ago

“This device doesn’t switch on and off and doesn’t work with all the settings . It only stays on !!”

Posted 4 years ago

Hi there! I am so sorry to hear you are having an issue with one of your toys. Keep an eye out for an email from our customer support team to help you out with this

Posted 4 years ago

“I was sent the wrong product, so emailed to let them know so they could send the correct product. I’ve now been waiting a week for a response.”

Posted 4 years ago

Hi there, so sorry to hear you've had trouble getting in contact with us. Keep an eye out for an email from our team to sort this out for you.

Posted 4 years ago

“The item I received is broken, the function button doesn't work so it's stuck.on one function”

Posted 4 years ago

Hi there! So sorry to hear you've had some trouble with one of your products. Keep an eye out for an email from our customer service team so we can help you out with this!

Posted 4 years ago

“Just tried it the other day and it doesn’t even work”

Posted 5 years ago

So sorry to hear there's been an issue with one of your items! Keep an eye out for an email from us to sort this out. :)

Posted 5 years ago

“Vibrator arrived and doesn’t work !”

Posted 5 years ago

Hi there! Keep an eye out for an email from us to sort this out for you. :)

Posted 5 years ago

“One of our toys didn't work. This is a shame, because the other one did and the communication, shipping speed, value for money, and quality were great. This would be a 5 star review, but for the "it didn't work" issue.”

Posted 5 years ago

Hi there, sorry to hear about your vibrator. I am glad our CSR team could sort this out for you!

Posted 5 years ago

“Happy with the products and value for money so far. However unhappy with the length of time it took to receive my purchase.”

Posted 5 years ago

Hi there Hamish. I am so sorry to hear you had an issue with receiving your purchase! Keep an eye out for an email from our team to get to the bottom of this for you.

Posted 5 years ago

“Hi ATMS team, I purchased a LELO smart wand from you. But I found it is faulty product then I sent an email to you guys. I haven't heard from you yet. Please check it and please give some advice on it. I think it is much better than this review email for customer shopping experience. Looking forward to hearing from you soon. Cheers.”

Posted 5 years ago

Hi there! So sorry you've had an issue with one of the items in your order - keep an eye out for an email from our customer service team to sort this out for you!

Posted 5 years ago

“Dissapointing.”

Posted 5 years ago

HI there! Sorry to hear you've had a disappointing experience! Look out for an email from our customer service team to help you out with this!

Posted 5 years ago

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Adulttoymegastore is rated 4.7 based on 7,380 reviews