Adulttoymegastore Reviews

Name: Adulttoymegastore
Rating: 4.73

4.7 Rating 7,965 Reviews

94 %

of reviewers recommend Adulttoymegastore

Company Reviews

Metrics

Info

4.7

Based on 7,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Adulttoymegastore:

Adulttoymegastore is New Zealand's preferred online adult toy and lingerie store!

Based in Wellington City, we have been delivering discreet parcels of pleasure to New Zealanders since 2009. Today, we are New Zealand's biggest online adult retailer and we have the lowest prices in the country.

We offer our customers the fastest shipping available, discreet billing, packaging and payment options, free gifts, a loyalty programme for our loyal customers to gain further discounts, easy returns, a price-match guarantee, and top-notch customer service.

We're a modest bunch here at Adulttoymegastore, so instead of raving about ourselves, we'll let our awesome customers do it for us!

Check out our glowing reviews, then visit our website to see what all the fuss is about!

Visit Website

Phone:

0800238588

Email:

info@adulttoymegastore.co.nz

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Adulttoymegastore 5 star review on 4th November 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over time, I made a couple of purchases. Both fast, very fast. And out of 4 products in total, one had a problem: in the last shipment, one of the products came with the seal broken, the box had the edges broken too, clearly, to me, the signs of the fact that the box was opened before shipping. The outside package had no signs of mistreatment during shipment. I wrote Customer Service and they assured me that no one opened the box and that it's all good. Well, it's not. The sum of experiences with a seller is only valuable as the worse of them all. I don't know how often this happens, I'm not suggesting it is a habit here, but if it happens to you, that's probably it. It's not going to happen to me again.”

Helpful Report

Posted 4 years ago

So sorry about this experience!! We did process a full investigation with our warehouse team - this showed this situation must have been a slight damage in transit. This box would not have been opened by our staff.

Posted 4 years ago

“Could buy the product cheaper at Countdown!!!”

Helpful Report

Posted 4 years ago

Hi there! Thanks for your feedback! We'll look into the item in question and appreciate you bringing this to our attention. Thanks for the feedback and we'll use it to improve our service. Cheers!

Posted 4 years ago

“A product I purchased broke on it's second use, but just outside the 31 day warranty period - that's 31 days from when I placed the order, not 31 days from when I received it (another six days), in which case I could have made a warranty claim. So I followed the email prompt sent to me to review it, which I did, saying exactly that - the product broke on a seam on it's second use. However, the review has not been approved. If feedback isn't going to be accepted, then fair enough, just don't ask for it in the first place.”

Helpful Report

Posted 4 years ago

Hey there! We're sorry to hear of this issue regarding the item breaking. This sounds like a potential fault so please watch out for an email from our service team and we'll look into this matter for you. Thank you for your feedback, we appreciate it and once again apologise for any inconvenience this has caused. Cheers.

Posted 4 years ago

“Some Products are hard to actually tell the size, and they do not allow return of unused items that are not what you expected.”

Helpful Report

Posted 4 years ago

Hi there, we're sorry to hear of this issue regarding the sizing of the item you purchased. Due to the nature of the items we provide, we are unable to accept returns unless the item is faulty. However, we still apologise over this. We will look into this and make changes where necessary to avoid this issue occurring again in the future and if you do happen to stop by again, please get in touch with our service team as they'd love to be of assistance in finding you an item which is perfect for you. Thank you for your feedback, we appreciate it and will use it to improve.

Posted 4 years ago

“Device faulty, have emailed the customer service, have not heard anything back yet. Would like either a new device or a refund. Many thanks”

Helpful Report

Posted 4 years ago

Hi Te Kahu. We thank you for bringing this to our attention. We will have a member of our service team contact you regarding this matter so please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience and we apologise over this occurrence.

Posted 4 years ago

“The toys are fine, dispatch was fairly quick, but really disappointed that code to receive the free gift didn't work. Complained to customer services who replied reasonably promptly, but annoyingly claimed that they could see that it hadn't been used, which is absolutely incorrect. I made the purchase at this time and not later due to this promotion, and i don't know if it was a glitch or they ran out of the product or what, but i wouldn't be getting my hopes up for coupon codes to work in future or for resolution of any issues from customer services.”

Helpful Report

Posted 4 years ago

We're sorry to hear of this issue! We will pass this feedback on to be investigated again so please hold tight while we look in to this. Thank you for the feedback and we're sorry for any inconvenience caused.

Posted 4 years ago

“First time purchasing and after the firsr time use it wont work again, thought it might just be the batteries so changed them and still nothing”

Helpful Report

Posted 4 years ago

We're sorry to hear of this issue regarding the item you purchased. We have sent you correspondence regarding this so please hold tight and we'll get to the bottom of this issue ASAP. Thank you for your patience while we investigate this.

Posted 4 years ago

“The product lasted less than a week before it would just die after less that a minute of being on after having had a full night's charge. great when it worked. but didnt last long at all. wanting a refund”

Helpful Report

Posted 4 years ago

We're sorry to hear of this issue! It sounds like the product is potentially faulty so we will contact you regarding this. Please hold tight and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 4 years ago

“Fast delivery, but super disappointed the "pussy bites " lollies i bought look absolutely nothing like the picture :(”

Helpful Report

Posted 4 years ago

Hi there. Very sorry to hear about the issue regarding the products appearance. We will look into the item which you ordered to see if there was any issue with the item in question. Look out for an email from our service team in the near future and we'll get to the bottom of this. Thank you.

Posted 4 years ago

“I still haven't recieved my items despite paying extra for faster delivery, I may not be the best person to ask for a review!”

Helpful Report

Posted 4 years ago

Sorry to hear of this issue regarding the delivery of your package! We will look into this delay for you and try get to the bottom of it. Please hold tight and we'll sort this out ASAP. Thank your for your patience and for letting us know.

Posted 4 years ago

“Always have been amazing everytime I purchase, but unfortunately two out of 3 items this time were very poor quality and definatly not whisper quiet !! For what both toys descriptions were I dont believe match truly to the product and obviously cant return now :(.... sorry to give a crappy review. Other than that shipping is so super fast!!”

Helpful Report

Posted 4 years ago

We're really sorry to hear of this issue with the items ordered! We will look into the items in question and do some research into their noise levels to check for these problems. Please hold tight and we'll get to the bottom of this. Thank you for the feedback.

Posted 4 years ago

“I had bought a harness and the material on it was not as advertised. Very poor quality. It was a suede type material which did not specify with the product.”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue. We have sent an email regarding this issue so keep your eyes peeled for correspondence from us and will look into the product in question. Thank you for your patience.

Posted 5 years ago

“No sign of my order. Still waiting on delivery.”

Helpful Report

Posted 5 years ago

Sorry to hear of this shipping issue. We have sent an email regarding this so please keep your eyes peeled for correspondence from our service team and we'll get to the bottom of this ASAP. Please check spam/junk as our mail may end up there as well due to the nature of goods we provide. Cheers.

Posted 5 years ago

“Free toy was a dud. It is broken and stuck on vibrate only removing the batteries turns it off. Sex swing cannot hold me and I am 90kg”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of this issue. We have sent an email to you regarding this issue so please keep an eye out for an email from our service team (please check spam/junk too) and we'll get to the bottom of this ASAP. Thank you for your patience.

Posted 5 years ago

“Shipping was prompt. However, the products were not as powerful as described. Will be looking for a more reliable store.”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue Julianna. We will look into the items and see if we can make any amendments to them. If you have any questions regarding future items, we would love to see you again/help you find the right product so please don't hesitate to contact our service team. Thanks for the feedback.

Posted 5 years ago

“Not necessarily an ATMS review... placed an order and received a shipment confirmation the next day. The package then floated around NZ for 4 days until it “cleared for international shipment.” Nothing since then. I finally got a response from ATMS after two emails and two Live Chat/telephone attempts. They had no information other than ,”we ship third party, and they might be delayed,” and a tracking link through NZ Post. I then had to contact NZ Post who said that it is still sitting in Auckland waiting on an “available” flight out. I realize that ATMS can’t control NZP, but as much as they ship, I can’t imagine that they wouldn’t have some stroke on packages continually getting bumped at the airport. This was supposed to be a gift for my wife; but instead, it is still sitting half way around the world (literally) TWO WEEKS after I ordered it. On that note, the link I ordered from said ATMS USA leading me to believe that it was coming from the US. Not until I got my tracking number was I aware that it would be shipping from NZ and dealing with possible delays like this.”

Helpful Report

Posted 5 years ago

Hi there, we are so sorry to hear of this postage issue. Due to the external company we use for shipping, we don't have the ability to control packages outbound for the most part. With the COVID-19 situation currently occurring, this further increases potential transit delays which are unfortunately out of our control due to foreign border policies at this given time. Despite all of this, we apologise for this issue regardless. We have resent correspondence regarding your order, so please keep your eyes peeled for mail from us and we will sole this issue ASAP. Thank you for the feedback and we apologise once again and will look into this further to mitigate potential future issues.

Posted 5 years ago

“Discreet shipping was good. Already one of my toys have broken and I've only had it a week. Pretty disappointed.”

Helpful Report

Posted 5 years ago

Sorry to hear of this issue! We have emailed you regarding this problem so please keep your eyes peeled for an email from our service team and we'll get to the bottom of this ASAP! Please make sure to peep your spam/junk messages too as our correspondence may end up there due to the nature of items we provide. Thanks for your patience.

Posted 5 years ago

“very misleading, if you change the colour on this purchase it will not glow in the dark.”

Helpful Report

Posted 5 years ago

Sorry to hear of this. We have sent an email regarding this issue and will look into the item in question for you. Thank you for your patience.

Posted 5 years ago

“Item didn’t work, emailed store for help but still haven’t gotten a response almost a week later :(”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of this issue! We have sent correspondence regarding this product issue so please keep an eye out for this and make sure to check your spam/junk sections as some of our emails may end up there! Thanks for your patience and we'll get to the bottom of this ASAP.

Posted 5 years ago

“My package got lost! A group of my friends and I ordered the same item within the same two days, they recieved theirs almost a week ago and mine has been stuck at "picked up" status for days. I haven't had any updates from anyone and no idea where my order is at this time!”

Helpful Report

Posted 5 years ago

Hi there, sorry to hear of this issue! We have emailed you regarding this so hold tight and we'll get to the bottom of this ASAP (make sure to check spam/junk as well as our correspondence may end up there). Thanks for your patience on the matter.

Posted 5 years ago

Adulttoymegastore is rated 4.7 based on 7,965 reviews