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Aerialforce Reviews

4.0 Rating 2,718 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

4.0

Based on 2,718 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Follow the aerial fall off the mount and about to land on my caravan. I contacted the company and discussed at length what I required (a whole new installation). They booked me in for the same day for an engineer to take a look and give us a cost for the work required. I was told that I would receive a call 30 minutes before arrival. When it got to 2:15pm I was a little concerned that they hadn’t contacted me so I again rang them. I was told “yes you are still booked in and an engineer would be with us before 6pm). I then received a call at 4:15pm to apologise but the engineer was unable to get to us today. I shared my disappointment that I was promised same day service and had I known I could have contacted another company. They again apologised and asked if the engineer could call tomorrow (Saturday) they rebooked me for an am call between 8am - 1pm. Telling me that I would receive a call an hour before arrival. I wasn’t best pleased at getting up at 7am to await a call with it being Saturday. Well I’m still sat hear waiting for a call and it’s 2:37pm. I’m assuming that I’m not getting a visit today either, it’s an absolute joke of a company ... oh and my aerial is still hanging precariously off the roof over the caravan... Avoid this company they've waisted my whole Saturday”

Posted 3 years ago

“I am being hounded by phone calls and I do not appreciate being called early on a Saturday Morning. They have my address but still keep ringing. DO NOT USE THIS COMPANY.”

Posted 3 years ago

“Same day service that's a joke got a phone call at 11 o'clock this morning saying an engineer will be with us this afternoon 3.55pm no engineer rang the company oh our engineer is on his way to you 4.15pm phone call from them to say sorry our engineer WONT be able to make it today so much for same day service”

Posted 3 years ago

“Amazing service rang them at 1pm & had the new aerial up fitted and finished by 4pm Very good price Recomend them very highly”

Posted 3 years ago

“There are 3 lanes on a motorway use them! Instead of sitting at 60 mph in the middle lane!”

Posted 3 years ago

“It's a trading and a scam and I'm taking legal action here!! Nothing was done when I paid £83.80 they are doing this to vulnerable adults scamming them. To get cash be warned it's being taken to court and I'll be having my money back”

Posted 3 years ago

“We waqited in AL DAY .and by 4pm we'de heard norhing. So I rang you only to be told oh! it'll have to be tomorrow. You have phones, you could have rung us. We could even have got someone else in. All day without our TV, now tonight and tomorrow. We are not happy and wil;l post this story on facebook.”

Posted 3 years ago

“Dan turned up to fix my aerial - neat, tidy, efficient job. Thanks Dan.”

Posted 3 years ago

“Very disappointed. Will not be using this company again. The engineer (Lee) was very pushy and made us feel very uncomfortable and tried to rip us off with a £300 aerial that we did not need. Kept saying we would have a reduced service if we did not buy this expensive aerial. He must have told us this 50 times during his visit. Tried to charge us for removing old cables and sky dish. Charged us £85 for each aerial port - rip off! and charged us £110 for an Amplifier, which I do not believe we needed. Disgusting!!! Avoid avoid avoid”

Posted 3 years ago

“Excellent same day service. Good communication form both engineer and call centre prior to engineer's arrival. Arrived when he said he would, wore mask, straightforward pleasant and helpful. Fair price I thought (£166 inc VAT) for new aerial, cable and connection to TV. Made sure everything was working as it should.”

Posted 3 years ago

“Quote £69 charge £240 to an OAP! Total rip off. Stay clear!”

Posted 3 years ago

“1st appt. Did not turn up. Said they called and did not come through! 2 no time called when no news, told can not make it today for no reason at all. So unprofessional, waste of time. Had to cancel them and look for some one reliable.”

Posted 3 years ago

“They charged 3 times the average price of a freesat box and when I decided to return the 2 freesat receivers 2 days later, they charged completely unreasonable costs for de-installation (just to disconnect the box from my tv set, for God sake!!!!!!!!!!) and to collect the items. Not to mention that they charged almost £30 for 1 meter cable!!!!! They obviously wanted to refund as less as possible. They just rip off people. The worst company and my worst experience.”

Posted 3 years ago

“I would NOT recommend this company to anyone. They charged 3 times the price of a freesat box compared with the average amazon price. Although there was an old sky box in the house from the previous owner and I asked the technician if that would work for my second tv set, he said no and persuaded me to buy a second freesat. When I changed my mind and decided to return the receiver, they charged an unreasonable amount for de-installation (just to disconnect the receiver from the tv set??? - for GOD SAKE!!!!) and for collection!!!!!! They also charged a completely unreasonable amount for cables. Almost £30 for 1 meter cable! MADNESS!!!!!! Their aim was obviously to refund as less as possible. It is the worst company I have ever used in my whole life!!!!!!!!!!”

Posted 3 years ago

“Great service from the Aerial God... Shawn is the man. All resolved swiftly and efficiently. Very happy”

Posted 3 years ago

“Very good, efficient”

Posted 3 years ago

“I cannot say enough about Aerialforce I went on line last night and Reece their engineer came out this morning and replaced my aerial what a brilliant company my aerial was damaged in the high winds last night Reece was very proffessional and explained exactly what I was being charged for”

Posted 3 years ago

“£59 cost for a diagnostic check and £240 to install a signal booster. The work undertaken did not work and there is still a weak/poor picture on the Freeview Television. I have asked to return the signal booster as it is not fit for purpose and Aerial Force want to charge £69 to disconnect the Box and £69 to collect it, so £138 to collect equipment that is not doing what it is meant to. I am currently in the process of saying I can disconnect and return the box myself by Royal Mail Secure delivery and save £138. Please be aware of this company which has high costs. A google search will find a Signal Booster for £20 so be very very careful before using this company.”

Posted 3 years ago

“Booking system was extremely easy, got a call back for a quote within minutes of leaving my query. Fitting was very professional, offered advice and gave us exactly what we wanted! Carl was extremely friendly and knowledgeable! 100% would recommend”

Posted 3 years ago

“Very happy and impressed with the quick and excellent service. The engineer (Russell) was very professional, quick and helped me mount a 65'' TV, fixed and installed my satellite connection. I will definitely be using them again in the future.”

Posted 3 years ago

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Aerialforce is rated 4.0 based on 2,718 reviews