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Aerialforce Reviews

4.1 Rating 2,716 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

4.1

Based on 2,716 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same day service that's a joke got a phone call at 11 o'clock this morning saying an engineer will be with us this afternoon 3.55pm no engineer rang the company oh our engineer is on his way to you 4.15pm phone call from them to say sorry our engineer WONT be able to make it today so much for same day service”

Posted 3 years ago

“Amazing service rang them at 1pm & had the new aerial up fitted and finished by 4pm Very good price Recomend them very highly”

Posted 3 years ago

“There are 3 lanes on a motorway use them! Instead of sitting at 60 mph in the middle lane!”

Posted 3 years ago

“It's a trading and a scam and I'm taking legal action here!! Nothing was done when I paid £83.80 they are doing this to vulnerable adults scamming them. To get cash be warned it's being taken to court and I'll be having my money back”

Posted 3 years ago

“We waqited in AL DAY .and by 4pm we'de heard norhing. So I rang you only to be told oh! it'll have to be tomorrow. You have phones, you could have rung us. We could even have got someone else in. All day without our TV, now tonight and tomorrow. We are not happy and wil;l post this story on facebook.”

Posted 3 years ago

“Dan turned up to fix my aerial - neat, tidy, efficient job. Thanks Dan.”

Posted 3 years ago

“Very disappointed. Will not be using this company again. The engineer (Lee) was very pushy and made us feel very uncomfortable and tried to rip us off with a £300 aerial that we did not need. Kept saying we would have a reduced service if we did not buy this expensive aerial. He must have told us this 50 times during his visit. Tried to charge us for removing old cables and sky dish. Charged us £85 for each aerial port - rip off! and charged us £110 for an Amplifier, which I do not believe we needed. Disgusting!!! Avoid avoid avoid”

Posted 3 years ago

“Excellent same day service. Good communication form both engineer and call centre prior to engineer's arrival. Arrived when he said he would, wore mask, straightforward pleasant and helpful. Fair price I thought (£166 inc VAT) for new aerial, cable and connection to TV. Made sure everything was working as it should.”

Posted 3 years ago

“Quote £69 charge £240 to an OAP! Total rip off. Stay clear!”

Posted 3 years ago

“1st appt. Did not turn up. Said they called and did not come through! 2 no time called when no news, told can not make it today for no reason at all. So unprofessional, waste of time. Had to cancel them and look for some one reliable.”

Posted 3 years ago

“They charged 3 times the average price of a freesat box and when I decided to return the 2 freesat receivers 2 days later, they charged completely unreasonable costs for de-installation (just to disconnect the box from my tv set, for God sake!!!!!!!!!!) and to collect the items. Not to mention that they charged almost £30 for 1 meter cable!!!!! They obviously wanted to refund as less as possible. They just rip off people. The worst company and my worst experience.”

Posted 3 years ago

“I would NOT recommend this company to anyone. They charged 3 times the price of a freesat box compared with the average amazon price. Although there was an old sky box in the house from the previous owner and I asked the technician if that would work for my second tv set, he said no and persuaded me to buy a second freesat. When I changed my mind and decided to return the receiver, they charged an unreasonable amount for de-installation (just to disconnect the receiver from the tv set??? - for GOD SAKE!!!!) and for collection!!!!!! They also charged a completely unreasonable amount for cables. Almost £30 for 1 meter cable! MADNESS!!!!!! Their aim was obviously to refund as less as possible. It is the worst company I have ever used in my whole life!!!!!!!!!!”

Posted 3 years ago

“Great service from the Aerial God... Shawn is the man. All resolved swiftly and efficiently. Very happy”

Posted 3 years ago

“Very good, efficient”

Posted 3 years ago

“I cannot say enough about Aerialforce I went on line last night and Reece their engineer came out this morning and replaced my aerial what a brilliant company my aerial was damaged in the high winds last night Reece was very proffessional and explained exactly what I was being charged for”

Posted 3 years ago

“£59 cost for a diagnostic check and £240 to install a signal booster. The work undertaken did not work and there is still a weak/poor picture on the Freeview Television. I have asked to return the signal booster as it is not fit for purpose and Aerial Force want to charge £69 to disconnect the Box and £69 to collect it, so £138 to collect equipment that is not doing what it is meant to. I am currently in the process of saying I can disconnect and return the box myself by Royal Mail Secure delivery and save £138. Please be aware of this company which has high costs. A google search will find a Signal Booster for £20 so be very very careful before using this company.”

Posted 3 years ago

“Booking system was extremely easy, got a call back for a quote within minutes of leaving my query. Fitting was very professional, offered advice and gave us exactly what we wanted! Carl was extremely friendly and knowledgeable! 100% would recommend”

Posted 3 years ago

“Very happy and impressed with the quick and excellent service. The engineer (Russell) was very professional, quick and helped me mount a 65'' TV, fixed and installed my satellite connection. I will definitely be using them again in the future.”

Posted 3 years ago

“Hugely impressed with the service from the very beginning, within literally five mins of me submitting our enquiry a representative rang to book us in for a same day visit. The wonderful Russell rang an hour before he was going to arrive. Russell quickly got to the root of the problem (who knew a brand new house did not come with an Ariel in lol) and quickly solved it having the required parts on his van. Russell was so tidy and respectful of the house putting sheets down, taking his shoes off and tidying up after himself with wire trimming (obviously due to the times we are in he arrived wearing a mask as well). I had read a few very negative reviews on other review sites but I do not know what they were talking about, the service was impeccable and extremely good value for the work and parts that were needed. Russell was very detailed, helpful and I would recommend him and Arielforce to everyone”

Posted 3 years ago

“Rip off merchants, not sure how the engineer can sleep at night. Charged my confused gran £200 for a £5 part and didn’t even bother to go on the roof to check the aerial. We had to get another company out to repair the aerial properly. STAY AWAY!!!”

Posted 3 years ago

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Aerialforce is rated 4.1 based on 2,716 reviews