Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.05

4.1 Rating 2,716 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.1

Based on 2,716 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a new aerial put in fast service n excellent servive jason mc kept to social disrance rules pruce was cheap aswell overall excellent service”

Helpful Report

Posted 3 years ago

“Do not go anywhere near this company. We got a diagnostic check and fix the engineer was an hour and is quite happy to leave us with a booster in the loft plugged in to a socket taken of a light. The original plan was for a reverse current of a socket in the living room. After phoning aerial force to get this changed was told that it was an extra £60. So £412 for an hour's work,now have a fire risk and aerial force not interested”

Helpful Report

Posted 3 years ago

“Do not use! Made a call to aerial force as our tv lost it's reception and that we might need a new aerial so I asked for a quote. Their technician arrived, Lee and he told me that we might not need a new aerial as we already had a digital aerial! To diagnose the fault the cost would be £69 + vat ( £82 ) so it was never going to be a free quote for an aerial!! To put a aerial booster into our loft space, 3 feet of cable (£15) and a new aerial service plate (£12) and the diagnostics of the fault total £231!!! DO NOT USE this company ! Lee the technician, was very abrupt and to the point. I think he forgot I was the customer!”

Helpful Report

Posted 3 years ago

“Absolute jokers The engineer Lee didn’t diagnose what is actually wrong and then tried to charge me £85 per cable to be replaced which does not need replacing also he swap A new part of my dish for an old Part out of his van all in all fake company Who wanted to charge me almost £300 to fix the sky problem. Wankers call sky direct Companies like this get their karma And should be reported to the trading standards good luck if you use these guys make sure you got a big bank balance”

Helpful Report

Posted 3 years ago

“Brilliant service. Within 2 hours of the phone call all issues sorted with free sat and new aeriel booster both installed. Steve had all parts on his van so no waiting. Would highly recommend Steve and the company for an exceptional service.”

Helpful Report

Posted 3 years ago

“Excellent, professional and friendly service. Asked for help 4pm Tuesday and they said they would try to get an engineer there that day. Later call to say not possible but would try for next morning. Further call to say would 8-9am next day be OK? Engineer on site 8am. Diagnosed fault within 20 minutes. Quoted to replace faulty (low cost, poorly fitted - photos supplied) old aerial with option of new amplifier and bird spikes. Went for the lot. Job completed and engineer off site by 10.30, less than 19 hours after my first contact with them. Engineer Lee was first class, explained everything, inspired confidence. Would highly recommend Lee and this company.”

Helpful Report

Posted 3 years ago

“really quick response ,phone call to say when they would be arriving, ( nice lady on phone) 2 chaps were polite professional , explained what we needed and how it works, nice n tidy, reasonable price, would recommend 100% Thank you all”

Helpful Report

Posted 3 years ago

“100% excellent call out response from both Gary and Colin, especially as our aerial system went down during Xmas hols break!, the guys went out their way to provide a fast professional friendly service, so rare in todays market, we would thoroughly recommend this company both on price and skilled workmanship, thank you guys :)))”

Helpful Report

Posted 3 years ago

“Please people avoid this company been totally ripped off paid 225 for an ariel that carnt even pick up channels 1 to 5 In the rain really bad job with white wire going over my roof and wire going down the wall not even straight.gonna rip it off the wall and throw it away.worse money spent in bad times my daughter carnt even watch cbeebies..pile off rubish..”

Helpful Report

Posted 3 years ago

“Excellent carried out the work same day and cheaper than other quotes I had. Thank you”

Helpful Report

Posted 3 years ago

“Parts quoted 3-5 times list price on internet. Total rip off firm who try to upsell you and sell unnecessary works . DO NOT USE”

Helpful Report

Posted 3 years ago

“Excellent service engineer went out same day I rang .next day did the job mum pleased sorted her channels a very helpful and polite person .price quoted for new aerial then was reduced because new aerial not needed mum happy now”

Helpful Report

Posted 3 years ago

“Engineers arrived promptly & were very polite & respectful. Good communication throughout. Aerial is now secure and new tv all tuned in. Very happy customer! 😊”

Helpful Report

Posted 3 years ago

“I have never dealt with such a terrible company in my entire life they are unreliable liars and they totally let me down I wouldn’t recommend them to anyone”

Helpful Report

Posted 3 years ago

“BE AWARE. I have full freeview coverage but lose BBC channels in bad weather. I'm pensioner in 70's so called Engineer. Already have 3 aerial in attic. Engineer suggest i needed to add another aerial their top model plus amplifier's at cost of well over £300. Nothing less would do??? Thankfully I said no. Wondering if this was a rouge trader as im a pensioner. Is this the sort of company we can trust ?? certainly I would not deal with them again. PEOPLE be warned !!!!!!”

Helpful Report

Posted 3 years ago

“Was promised a same day visit (before 18:00), and told they would call before attending. I didn't hear back from them, so I called at 17:30, and was told that they tried to call me several times. I asked for the number they were calling me on, and it was incorrect. Not even vaguely similar to the number I gave them earlier. Regardless, I was told that the engineer is still attending. End of the day, and no engineer. I stayed in all day, and did not go out for work, hence I lost salary. After I complained, I was offered a 10% discount, which amounts to £6.90, and I refused, given that I had to stay home, and lose much more than that.”

Helpful Report

Posted 3 years ago

“Had a engineer come out for TV signal breaking down had to pay a diagnose change of £83.50. Engineer said cable breaking down, so decided to have a new installation aerial, bracket, pole and cable only a short run on a bungalow was charged £360. Being that I gave him the job you would think he would have knocked the diagnoses charge off, they state free estimate until the engineer looks to see what the problem is hows does he no ? . Notice since other companies are charging £200 for new installation, obviously was ripped off keep away from these sharks.”

Helpful Report

Posted 3 years ago

“We have used them twice now and excellent service and good price each time. Carl engineer couldn't have been more helpful and chatty”

Helpful Report

Posted 3 years ago

“Don’t bother with this company tried to rip me off then I discovered they have been part of a BBC watchdog investigation and I know why tried to up sell things you don’t need and 100 to 200 % price hikes”

Helpful Report

Posted 3 years ago

“We telephoned Aerialforce to book an engineer to re attach our aerial to the roof as only the pole had snapped after being bent in the winds. An appointment was booked and the following day we waited until 3pm to contact the head office to confirm someone was still attending our address due to new COVID restrictions. They confirmed that someone was still attending. Approx half an hour later an engineer rang me explaining he could not make the call as he had no ladders.....seriously an aerial engineer had no ladders! He also went on to state that due to the explanation of our problem we would need to purchase a whole new aerial. I explained that the aerial was still working and was only a year old, he didn't want to believe me and stated that it must be old to be broken. I had to state that I would even show him a receipt for the aerial to prove we were not lying about its age ! The call felt like extortion for money and blackmail for an engineer to attend. I rang through to the head office number to explain what had happened and was left on hold........ Intimidating engineer and pressure tactics used.”

Helpful Report

Posted 3 years ago

Aerialforce is rated 4.1 based on 2,716 reviews