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Aerialforce Reviews

4.0 Rating 2,718 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

4.0

Based on 2,718 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same day service they said,,we"ll look after you they said...three and an half days later after fobbing me off with excuses I've had to get someone else in...Its beyond me how this company stays in buisness with their poor service and dont give a damn attitude...86 year old widow with no TV for 3 and an half days (which they knew) and they couldn't care less...they should be ashamed...Use this company at your peril......guaranteed dissatistfaction..”

Posted 3 years ago

“Terrible service. Unable to come the first day and let us know at the end of the day which is fine, next day we had to call them at 5.45pm as still no one came, they said someone was coming and would call. 8.30pm called no answer so sent a message on online chat. We are on 3rd day and no one has called to apologise. So badly organised!!! It’s absolutely fine to wait all day, don’t mind at all but to not send anyone at all and not keep us informed is appalling”

Posted 3 years ago

“Having waited in all day for an engineer, time promised was 0800 til 1800. Phone call eventually came at 1820 with an offer to come to property then. Absolutely disgusted with lack of courtesey call to let us know what is happening. Will not be recommending Aerialforce any time soon.”

Posted 3 years ago

“Installed a new aerial, left rubbish, no new cables to arial, connection boxes left open and bare. Very expensive was quoted £59 and the invoice was £300 Total rip off! Very aggressive engineer when he came back to tidy up the job.”

Posted 3 years ago

“absolute awful AVOID they dont turn up booked twice and both times got the call sorry our installer is held up on another job so he cant fit you in”

Posted 3 years ago

“Gave details of (new aerial plug point) over the phone £85 plus materials on 12th. .Appointment made for 13th.Stayed in expecting repair. Operative turned up. So far so good. Rather grumpily asked what I wanted done and he'd quote for repair. Told him I’d already given details of work and had quote. Operative said in grumpy voice I’m here to give quote (No explanation no apology). When I explained again I’d already been given quote and asked what he’d been told he walked out “ I can’t be bothered with this” he said. When I phoned Aerialforce and told them what happened received no apology for inconvenience or attitude of operative. All I was asked was exactly what I wanted done. When I asked if I was going to get an apology and customer service I was told “you’ve got a chip on your shoulder” then asked again what I wanted done ! Almost laughably bad customer service. Yes despite almost poor and insulting treatment he actually expected me to still use the service. Unbelievable!”

Posted 3 years ago

“Helpful diagnostics (or so I thought at the time). However, charged £200 for a new 4 way distribution amplifier that can be bought for £30! Then found that problem was same as with original distribution amplifier. Complained and was contacted immediately by engineer who told me prices charged were fixed by Aerial Force. Complained again and was told I would recieve a call from "manager" but am still waiting. Outrageous rip-off - find an alternative company that can do the job properly.”

Posted 3 years ago

“Was told a price over the phone and when engineer turned up he charged double what I was told, unprofessional and messy, left rubbish in the living room and was climbing my back fence instead of using ladders, would not recommend”

Posted 3 years ago

“The charge was 4 times higher than the quote. Very rude and aggressive engineer called Brian, did a very messy job which had to be redone by a professional company with much less cost. At some stage I was worried about my family's safety as Brian was showing sudden and unpredictable mood swings and appearing aggressively.”

Posted 3 years ago

“Had CCTV installed. Have had an engineer back on numerous occasions as cameras freeze when checking on the app on our phone. Majority of the time there is a 2 day delay so what’s the point in having cameras?”

Posted 3 years ago

“Very poor. I waited in all day for nobody to turn up. This is obviously someone with a web page and contracts out. Don’t use.”

Posted 3 years ago

“Unprofessional! Disgraceful! Embarrasing Business! Dont not use! Stay away! They leave you for days calling and trying to get service. Engineers cancel for no reason. They never show up on time. You have to beg to get them around. And when they install a faulty dish......charge you to fix when they say its a free call back. Have reported to Consumer Advice!”

Posted 3 years ago

“Dreadful customer service. Booked appointment for Wednesday on Sunday. Engineer didn't show up and was promised he would be here on Thursday. Didn't show Thursday either. They don't care. Absolutely shocking. I would be embarrassed to be associated with them”

Posted 3 years ago

“Absolute joke of an experience, just wanted an existing aerial splitting to reach a couple of rooms in the house, the installer turned up, horrible attitude, said he didn't want to do the job and for that reason he would charge is £400, shoved a paper quote in my hand and ran off.”

Posted 3 years ago

“Promised they would come 3 days in a row never showed oh well them that lost out terrible service”

Posted 3 years ago

“The 1 star is for the politeness of the call booking operator. Appointment arranged ok and told the installer would be with me by 6pm and would ring 1/2hr before arrival. At 5pm I received a call cancelling the installation and I would have to wait another 3 days. Not good enough especially having lost a day's pay waiting!!”

Posted 3 years ago

“Terrible service terrible Ritter & terrible cost. I was robbed.”

Posted 3 years ago

“Booked for Saturday 31st October between 12 - 6pm !! Did not turn up - did not receive a call or text to let me know. Called and was told he would not be coming - rebooked in for Sunday between 8am - 1pm !! Still nothing !! No call no engineers !! Absolute shocking !! Customer service diabolical !! Useless !!!”

Posted 3 years ago

“Service was rubbish fitter arrived a day late, the price was exorbitant £154 for an item £30. on Amazon £70 for engineer to call was told by Bailey a manager that the extra money was for a guarantee & it’s a waste of time asking for any refund you just get lied to. AVOID LIKE THE PLAGUE.”

Posted 3 years ago

“I was promised a same day visit on Friday, at 4pm received a call to say they couldn’t visit but would reschedule for Saturday. At 3pm Saturday received a call again cancelling visit. Waited in 2 days. Call handler repeatedly talked over me. Promise high but fail to deliver. I’m curious that on the website they claim to have 4* plus reviews, but most of the reviews on here are 1*. Glad they let me down. Feel like I’ve had a lucky escape.”

Posted 3 years ago

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Aerialforce is rated 4.0 based on 2,718 reviews