Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.05

4.1 Rating 2,782 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.1

Based on 2,782 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 19th March 2025

Wilson

Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to turn up 4 times including once being rang by the engineer who claimed he was enroute but never showed up. Just wasted entire day again waiting.”

Helpful Report

Posted 4 years ago

“Feel absolutely scammed out of my hard earned money. Called this company to install Sky in my home, Sky would have done it for free but I wanted it earlier. Engineer connects the sky cable the same way I did and told me it would work. I asked him to run new cables that I put and he got out off due to the rain and said the old ones will be fine. I asked if we should connect the box to see if it works said insisted it would work. Well guess what? Does not work. Almost £100 paid for a diagnostics and some connectors and 15 mins of work. Really poor service from this company.”

Helpful Report

Posted 4 years ago

“Booked for an aerial check and possible renewal for Monday by e-mail. Had 2 telephone calls to confirm the booking. I called at 5.45 and was told they would definitely arrive later. No engineer no call. I called Tuesday to request completion of booking and was told that they can't come out until Wednesday. I found another company and they were brilliant arrived within 6hours now we have a new dish and good TV images. Very poor service from AerialForce.”

Helpful Report

Posted 4 years ago

“Awful customer service. Booked in for an all day appointment. Didn’t turn up. Rebooked in for a morning slot the day after. Missed that slot. Called to state they’ll be here by 1. Called at 1.15 to then be told that they didn’t make any promised on times, which they did twice. Made to feel like a lair. Outrageous.”

Helpful Report

Posted 4 years ago

“Do not use this company I have waited all day for nobody to turn up or communicate with me.”

Helpful Report

Posted 4 years ago

“Promised an engineer , didn't turn up. Same again the following day. It's now 4 days later & still haven't heard from them. Sussed the problem myself now, Shan't be using them again.”

Helpful Report

Posted 4 years ago

“Aerial Force set out an engineer promptly a few weeks ago. However, I was pretty concerned with the advice the engineer gave on the day. First he diagnosed a blown amplifier which was going to cost a further £70 to fix but after some more deliberations he decided I also needed a new mast top and associated power supply. He said he was unable to complete the task as the light was fading but he would come back and do the job for £300 plus VAT. I thought about it but thankfully did not commit at the time as I thought spending £360 was a bit excessive. I was proved right when I investigated myself and found a blown capacitor in my amplifier. I was then able to order a replacement for less than £2 on the internet and fit it free-of-charge! Had I not been so savvy (and luckily had the contact number of a family friend in the trade) your company would have pretty much ripped me off to the tune of £288.”

Helpful Report

Posted 4 years ago

“This company is not really good with the time management. I was waiting for the engineer the whole day and they never turned up till 5pm. Finally send me a voicemail that the engineer can't come today and needs to reschedule the appointment. Very bad communication. Not recommended this company.”

Helpful Report

Posted 4 years ago

“Forget the headline. This is jot a same day service, or a next day service. They will book you in for a day and then cancel and offer you a slot on the next day. You'll probably accept that, miss going to work, and wait while they give you an 8 hour window. You will call them after 6 hours so that they can reassure you the job is going ahead. Then you will wait until half an hour before the cut off time, when you will receive a call from them to say that they can't make it after all, but they will offer you another 8 hour window the day after tomorrow, which would be 4 days, not same day, and expect you to be grateful as if you are not paying £200 for them to mess you around.”

Helpful Report

Posted 4 years ago

“Rang this morning to say they could not turn up made a special trip to meet them wast of time would definitely not use them”

Helpful Report

Posted 4 years ago

“Waited in for 2 days for this company to be cancelled both days. Totally waisted my days and time. Definately would not recommend to anyone.”

Helpful Report

Posted 4 years ago

“Agreed date with a timeframe of 9.00 to 6.00 with 30 mins advance call. Waited in all day then at 4.00 received call to say the engineer will not be able to make it. I have wasted my day and it’s cost me to do so. Offered another appt but once bitten twice shy on promises like this. I will use another company”

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Posted 4 years ago

“Very quick response and helpful guy turned up within the hour, but it was crazily expensive, felt cheated afterwards.”

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Posted 4 years ago

“Not happy at all with the service I’ve booked an appointment for someone to come out and fix a sky dish I have been waiting home all day and nobody has come at the time they said I called the office only to find out that they have cancelled the appointment without anyone calling me to let me know I have to take a day off work and wait not even apology Would not recommend them to To my worst enemy”

Helpful Report

Posted 4 years ago

“Charged my elderly mum an extortionate amount to ‘fix’ the problem with her signal. Still not sorted and each time they come out they charge a call out fee. Cowboy company!”

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Posted 4 years ago

“I didn’t feel that the guy wanted the job. Also website says £75 for installation of new dish and over the phone was told £150 and when he came I was told another price £216 rip off that is what came into my mind.”

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Posted 4 years ago

“i was going to use this co but after reading reviews on here i change my mind”

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Posted 4 years ago

“Terrible company waited in all day for someone to arrive and didn’t. Avoid this company”

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Posted 4 years ago

“We asked for an estimate but the guy who turned up was rude and aggressive from the outset. I'm not sure why, but perhaps he thought we would be intimidated. Eventually when he started saying that the other company we had called for an estimate would give us nothing but problems, which was unlikely as they were recommended by several friends who had been happy with them. we asked him to leave and he slammed the door on the way out, how childish!”

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Posted 4 years ago

“Waited in all day only to get a call at 5pm advising the engineer won’t be coming. Total waste of day.”

Helpful Report

Posted 4 years ago

Aerialforce is rated 4.1 based on 2,782 reviews