Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.05

4.1 Rating 2,782 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.1

Based on 2,782 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 19th March 2025

Wilson

Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Words cannot express my disappointment with this awful company. They were quick to arrange an appointment for me to come round to affix a TV to a wall. They arranged a Saturday, which was initially great. Understandably they could not arrange a particular time, but said it would be between 9am and 6pm After cancelling a Christmas shopping trip, I stayed indoors to await the engineer, only to be informed at 5pm by their office that nobody will be attending that evening. Obviously I was more than annoyed that this had happened, in view of the fact I had wasted a day. The office then said an engineer could attend the next day, but could not give me any indication of what time! So, they again expected me to await all day, in the hope that their engineer could attend. Needless to say, I kindly told them that there are more reliable companies that would be prepared to honour their customers. Please avoid this company.”

Helpful Report

Posted 4 years ago

“Waste of time :( So upset and disappointed not good at all not the same day appointment so booked a week in advance I called to confirm the appointment during the week I phone on the day of the appointment and they couldn’t tell me what time so I waited In all Saturday till 3:30 I called a man answered the phone I ask for an update he said there not coming today I was so disappointed he didn’t even say sorry I asked why he couldn’t even tell me When I asked why and I was in all day He hang up on me he wasn’t even going to call and tell me that they was not attending east of time”

Helpful Report

Posted 4 years ago

“Also operating as tvaerialcompany.co.uk As featured on BBC Rouge Traders https://www.youtube.com/watch?v=PMk-PeKWmTs I had this company come in to fix my reception because the picture was pixelated. This is what happened: 1. I was told by the engineer that it was a 5G problem. 2. He put in an amplifier that costs £25 on Amazon and charged me £175. He said that it came with a 10 year guarantee! 3. I have since found out that a filter is needed if that is the case, not an amplifier. I Googled this while he was here and showed him a filter for £8.99 on Amazon and he told me it was rubbish and that he had removed 100's of them as they didn't work. 4. He did not bother to go on to the roof and even check the aerial. 5. He told me with his "diagnostic machine" that I was getting a 15% signal. 6. He didn't even bother going on to my roof to check out the aerial or the cabling. 7. He told me that the reason that the rest of the street was getting reception was because of their masts were higher and newer and cost in the region of £300. He told me that he could put in an aerial for £325 but what he was offering me was a cheaper option. 8. He removed the socket that the aerial is plugged into and told me that one gets a much better reception if the cable from the outside skips the socket and comes directly into the property. He then proceeded to connect the socket to the cable with insulation tape. 9. I asked him a number of times if what he was telling was correct and he told me that your company is a member of Trust Mark and that he was a professional and would not advise me incorrectly. 10. At the end of the job he asked me to leave him a review as he indicated that if there were cut backs in your company that it may stand him and the person he came with in good stead. 11. He told me that his name was Omar and the person who he was with was Jasmine. Well, the above is his review. This is what happened when the local TV company came in: 1. He plugged in his monitor and first evaluated the reception that I was getting by accessing my TV channels (Not done by TVaerials company) 2. His diagnostics showed I was getting 40% signal/reception. (45 is the minimum that one should get) I was standing next to him at the time. All other aspects of my TV were very good. 3. He went on to the roof and discovered that the cable was completely frayed and brought it down to show me that over a period of time the insulation on the cable had weathered and was brittle. 4. He put on a new bracket and rewired my TV. It now plays perfectly. No amplifier and no rubbish about 5 G interference. No one else in this road has 5G interference and I am sure that my property is not the only one that is affected. My aerial is newer than theirs. 5. The aerials across the road are old analogue aerials which is why they are at that height. TVaerials told. As the UK is now digital it doesn't matter about the height of the aerial, an aerial will receive a signal without having to be raised to a height. Aerials cost between £25 - £30 6. It is nonsense that the reception will be better if it bypasses the socket and there is no need (in fact potentially dangerous) to bypass the socket with insulation tape. 7. I was charge £150 for a bracket on my roof, new cabling and the replacement of the socket that your company removed. As the Consumer Rights Act says that you can get your money back in 14 days, I called them and told them I wanted a refund which I received after a great deal more of lying and arguing with them. Having spoken to 4 different aerial companies who all told me the same thing, I was armed with an informative counter argument. They wanted to charge me a "diagnostic" fee! I pointed out to them that they were falsely advertising as they say "no call out fee, free quotes." Their argument is that they did the test, therefore the fee was owed to them. How can one give a quote if one does not know what is wrong? Only by testing something (which was a lie anyway) can one assess the problem. I was told that the free call out charge was only if they supplied hardware. If that was the case I questioned what the amplifier that they installed was. They stuck to their argument but I told them I was reporting them to the Advertising Standards Authority for false advertising. I am waiting for my refund. Know your consumer rights. Don't get ripped off.”

Helpful Report

Posted 4 years ago

“Told me they would visit around 2.30pm. Stayed in to wait for them. They never turned up. No call to say they were delayed. Finally a call at around 5pm to ask if they could come in about twenty mins. As my wife is disabled and the nurses were due I refused. If this is good customer service, I would not like to see the bad one.”

Helpful Report

Posted 4 years ago

“Waited most of the day .. small job but quoted me an arm and leg...) Companies like this just want high end money.. got another quote from local company in M8”

Helpful Report

Posted 4 years ago

“Only interested in taking my money. Work was very shabby and careless. Would definitely not recommend.”

Helpful Report

Posted 4 years ago

“So quoted £100 for an amp, which I only required half of, and was lucky to get the other half. Found these amps online for max £30, then then cheek to charge tenner cash for abit of wire, as was told the boss would charge more. So that made him a bit more. Plus vat... Altogether £130...which then totally cleared my bank before Xmas... Brilliant!!! I could have done it myself for £40. Could get a whole new ariel, pole, soxket the lot 150..... Totally unfair pricing!!!”

Helpful Report

Posted 4 years ago

“Took day off work, stayed in and waited all day. Got a phone call 4:15pm saying no one would be coming out today and would I be in tomorrow. Wasn’t prepared to take another day off work, went else where, would not recommend”

Helpful Report

Posted 4 years ago

“Quoted £280 to put a tv on a wall! Didn't even get a quote to fix ariel. Waited in from 8am, as apparently unable to give you time slots, arrived at 5pm! Didn't even have correct kit to fit then, even if I was willing to pay the ridiculous price! I know this will be deleted but I wanted to have an honest say!”

Helpful Report

Posted 4 years ago

“Awful service and wasted our whole weekend. Arranged to visit for a quote Saturday morning 11am. 4pm called and said they had ran out of time and could they come Sunday between 1pm and 6pm. We agreed as wanted the job done but Sunday was a no show too. With a 1 second drop call as mentioned from them above. Wouldn't recommend this company at all. Complete failure of a business.”

Helpful Report

Posted 4 years ago

“Filled in online form with full details of requirement to replace a small dipole aerial used for weather satellite reception - all hardware supplied by me and feeder cable in place already. Omnidirectional, so no testing required. They doubled their original quote when their engineer declared it was a ‘specialised’ job. What part of tightening two mast clamps required a specialist I don’t know! Smells like a rip off.”

Helpful Report

Posted 4 years ago

“Terrible service never turned up. Said they would next day. Once again didn’t. Rang for half a second on 2nd day from withheld number. Obviously deliberate to show call had been logged. But a deliberate ploy and no show again. Rang back centre told lady I have had a one second ring from withheld number. She replied telling me that was him but he was unable to reach you. He won’t reach anyone if he hangs up as soon as it connects. The phone was in my hand. So to let us down once and then lie and let us down again has done us a favour. God knows what lies he would have said about the price ! Such a shame as lady taking calls was lovely , but totally let down by workers that are absolutely unreliable and tell lies that a five year old could see through.”

Helpful Report

Posted 4 years ago

“Worst service ever!! You book the TV mounting for a particular date, wait for them all day as they tell you they will ring 30 min before coming and YOU HAVE TO BE AT HOME and after all day of waiting they call to tell you they're not coming as they're really busy and they're really sorry for keeping you waiting all day for nothing!!! Just one awful experience!!”

Helpful Report

Posted 4 years ago

“The job I booked this company to do (a simple replacement/repair to a tv aerial cable) wasn't done. Conned into paying extra for a device that wasn't necessary. Customer services very unhelpful when contacted about original job not being carried out. Ended up doing the repair to the cable ourselves. Now £141.60 poorer!! Very very disappointed would not recommend.”

Helpful Report

Posted 4 years ago

“The advert stated no call out fees!! £69.00 + VAT, was charged just for the knock on the door. The engineer replaced two sky dish connectors, cost approx. £1.00 and it took him 10 minutes. The final bill came to £100.00, for 10 minutes work. I have to work a day and a half, hard graft, to earn this kind of money. Talk about Rip Off Britain.”

Helpful Report

Posted 4 years ago

“Booked in for Monday being told I would receive a call 30minutes before they arrived. Rang at 2pm to be told I was still booked in and it could be up until 6pm. They called at 5pm to say they were unable to come out and can they come another day. Spent a whole day waiting around”

Helpful Report

Posted 4 years ago

“Extortionate price. £202. Got it done for £85.”

Helpful Report

Posted 4 years ago

“Called up these guys with a query, the girl we spoke to was really rude and sarcastic, won't be using them.”

Helpful Report

Posted 4 years ago

“Kevin. How has that guy got your picture? Also what method has the guy contacted you via? You need to ask yourself has TVAC broken GDPR and given out any of your personal details!”

Helpful Report

Posted 4 years ago

“Do not use this company I used to work for them and all they do is push you to make as much out of a Customer as possible When I left I got a £2600 bill and taking me to court over it They are really bad They will sell you an aerial for £900 if you say yes that’s what you pay Next door might get same service for £80 It’s disgusting Just type into YouTube Aerial force rogue traders They assaulted the camera crew Now I’m getting threats off his engineers They are sending me pictures of me threatening my life Johnathon leister Just sent me threats and a picture of me Time for the police be very aware people”

Helpful Report

Posted 4 years ago

Aerialforce is rated 4.1 based on 2,782 reviews